Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable product options and user-friendly setup, ideal for businesses needing extensive product customization. It's praised for its reliability and compatibility with Shopify 2.0 themes. The customer service, especially Shevaughn and Nicoz, is commended for quick responses and effective problem-solving. The 24/7 live chat tech support is valued for its efficiency. A free plan is available for merchants with limited customization needs.

January 8, 2024

Ive tried several apps for weeks and always stumbled with issues, this one has been the best so far, definitely sticking with it and they have the quickest customer support! Deepanjoy helped me witha minor issue within minutes and my store is ready to launch!!!

Proud Promo Merch
United States
About 1 hour using the app
Product Customizer replied January 10, 2024

Greetings Proud Promo Merch,

Thank you for leaving us this great review. We are so happy that not only was Deepanjoy able to give you the customer support you needed, but that the app is one that you can benefit from. Please do not hesitate to reach out to us with any support you need. We are here to help!

The Support Team

January 24, 2024

First time user here. Amazing support, very friendly and helpful and fast. I'm gonna stick around.

Custom Additions
Germany
About 2 hours using the app
Product Customizer replied January 26, 2024

Hi there Custom Additions,

Thanks for leaving us this review and we are glad you are here! Our support team strives to give the best customer experience ever and if you need us for anything, please do not hesitate to reach out!

The Support Team

January 26, 2024

Works great! Took me about 30 mins to figure it out and my support representative fixed an issue I had really quickly.

Surefoot
United States
About 3 hours using the app
Product Customizer replied January 30, 2024

Greetings Surefoot,

It is great to see that Product Options & Customizer works for what you need for your store. We are happy you reached out to our support team to get assistance. That is what we strive to do for our merchants! Thanks for the review!

The Support Team

January 27, 2024

Fantastic service, I wasn't able to get a product to load on my product list. I sent a message and had the issue resolved immediately.. Awesome service..

Ohio Hat Company
United States
About 1 hour using the app
Product Customizer replied January 30, 2024

Hi Ohio Hat Company,

We love to hear that you had fantastic service and we are especially happy that you reached out to us to get that support! With Product Options & Customizer, there are many different ways to set up your store and having that extra assistance can help in so many ways. Let us know if you need anything!

The Support Team

October 9, 2023

We had an issue with the coding in some of the themed sections in the app, and Shevaughn was able to help us get it figured out and corrected! He was fast and effective with every response! I wouldn't have been able to figure it out without their help!

SportingStyle
United States
About 5 years using the app
Product Customizer replied October 11, 2023

Greetings SportingStyle,

Thank you for reaching out to our support team when you needed assistance with the coding in your theme. Shevaughn is a great resource to quickly identify and solve problems experienced and we are glad you got to utilize his support. Let us know if you need anything!

The Product Options and Customizer support team

December 6, 2023

This is 100 the BEST Product Options & Customizer App! Very easy to setup and user friendly layout. The tech support team was also amazing. I needed some help with my shop's custom options and they were so quick to respond I was impressed and the service was so outstanding.

Highly recommend this app for any product options and customization!

Laser Cut Customs
Australia
About 10 hours using the app
Product Customizer replied December 7, 2023

Hello Laser Cut Customs,

What a fantastic review to read! We appreciate you acknowledging the app and the amazing support team we have in place to assist merchants such as you. Product Options & Customization is a great app with proven results and we are glad to have you as a valued merchant. Let us know if you need anything!

The Support Team

October 11, 2023

I've been using this app for years, easy to use, customers input customizations simply and whenever I've had an issue the team is super responsive and offers great and fast customer support. Definitely worth the fee to have customized options in your store, love it, recommend :)

Sarah Marie Running Co.
United States
Over 3 years using the app
Product Customizer replied October 16, 2023

Hello Sarah Marie Running Co.,

We appreciate you taking the time to leave this great review! It is great to hear that our team was able to quickly assist you and help you with your customizations. Thank you for being a valued merchant.

The Product Options and Customization support team

November 30, 2023

Excellent App with Outstanding Support!

Delicate Leather
Vietnam
About 2 years using the app
Product Customizer replied December 4, 2023

Hello Delicate Leather,

Thank you for taking the time to leave us this 5-star review! We are happy to hear that the app and support is what you were looking for!

The Support Team

January 22, 2024

Very good tech support. Recommend

agamat
Norway
10 days using the app
Product Customizer replied January 23, 2024

Greetings agamat,

Thank you for recognizing and recommending our support services. We appreciate your business.

The Support Team

January 30, 2024

Really helpful when i reached out and solved the issue in no time.

Dunk Cookies
United Kingdom
About 8 hours using the app
Product Customizer replied February 1, 2024

Hi there Dunk Cookies,

Thanks for the 5-star review. We are glad that you reached out to get assistance and that you received the resolution you were looking for.

The Support Team