Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

June 3, 2023

excellent app, so easy to use, so i would definitely recommend! and if you do have any issues the customer service is excellent and very very quick!!!

Five on 3
United Kingdom
Almost 8 years using the app
Product Customizer replied June 5, 2023

Hello to our friends at Five on 3

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! We appreciate the high recommendation.

Tanu & The Product Customizer Support Team

February 12, 2024

El servicio de soporte al cliente es extremadamente eficiente y veloz, resolvieron mis inconvenientes en cuestión de minutos. Luego de hablarles, un ejecutivo respondió mi mensaje menos de 2 minutos después y en menos de 10 minutos mi problema estaba solucionado. Además, es una aplicación exlente! Gracias!

Strong
Chile
3 months using the app
Product Customizer replied February 14, 2024

Hola Strong,

Te recomendamos que te tomes el tiempo de dejar esta fantástica reseña de nuestro equipo de soporte y también de nuestra aplicación. Es genial saber que tuviste una resolución rápida de lo que necesitabas. Nos esforzamos por hacer que su experiencia sea lo más fácil posible. ¡Estamos aquí para ayudarte en cualquier momento que lo necesites!

El equipo de soporte

December 30, 2022

Love this app! It's given us to add on countless options to customize our shopping experience for our customers. Support is also great and supper fast!

Nook & Cranny
United States
Almost 8 years using the app
Product Customizer replied January 2, 2023

Hello to our friends at Nook & Cranny

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

May 13, 2016

Really delighted with this app. Easy to install, easy to create options and then easy to add to products. The friendly, helpful developer answers emails promptly, so there is excellent customer service. I wouldn't be without it.

Josephine And Daughters
United Kingdom
Almost 8 years using the app
Edited February 14, 2019

Product Customizer is a fantastic app - we use it to gather engraving details from our customers. Easy to use and easy to set up, this is a must have for any one selling customized items!

PupLife Designer Dog Supplies
United States
Almost 8 years using the app
July 3, 2015

This app works great, is easy to use and the support is second to none!

Carve On
Ireland
Almost 8 years using the app
July 27, 2023

I switched themes & needed some guidance. Nicoz was very knowledgeable & extremely helpful! App 5+ Even late at night, Nicoz responded offering to fix my new theme issues. Then the following morning and later that next day, Nicoz helped as well. Perfect app for customized products like monogramming, engraving and custom signage. Thank you for this super app! Nicoz Is awesome, 10+ stars! Having a real person, that is actually happy and eager to help your store run smoothly is a true blessing. Thanks again!

Shawn Weigman Designs, LLC
United States
Over 7 years using the app
Product Customizer replied July 31, 2023

Greetings Shawn Weigman Designs, LLC

Thank you for the great review and for being a long term app user. We are happy that Nicoz was able to help you with your new theme and that he stayed with you until you received resolution. We are glad that you can get the customization you want from Product Options and Customizer.

Stephanie & the Customer Support Team

Edited September 18, 2020

This app does everything I need it to for my store. Customer support is great! Every time I have a question they respond right away. I would definitely recommend this app to anyone who has a store that customizes it's products. It's easy to integrate, easy to use, and works great!

M Bellish 2
United States
Over 7 years using the app
November 10, 2022

I have been using customizer on my site for 7 years. This app is great to provide my clients the custom options they need. Tech support is very responsive with any issue you have.

Fairway Leathers
United States
Over 7 years using the app
Product Customizer replied November 11, 2022

Hello to our friends at Fairway Leathers

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

Edited June 27, 2023

Love this app. we've had it for a couple of years now. The support is the best whenever we've reached out!

Edit June 2023 - Just spoken to Aman with an issue we were having with the app and Aman answered within minutes and fixed the issue in seconds. Thank you so much! You are the best!

Eden Zoe
New Zealand
Over 7 years using the app
Product Customizer replied October 31, 2019

Hello friends from Eden Zoe,

Thanks for this great review for our app. Our team really is great - and we appreciate you saying so. Hope your store sells millions online! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team