Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

November 11, 2020

Does exactly as it says.. Also based on feedback the app was updated very quickly.. It allows us to add bespoke items to selected products.

Carrs Silver
United Kingdom
Almost 6 years using the app
Product Customizer replied November 12, 2020

Hello to our friends from Carrs Silver

Thanks very much for your great review! We sincerely appreciate it and we're glad that we were able to help! If you have any other queries or need further assistance please let us know :-)

-Melissa & The Product Options & Customizer Team

Edited October 16, 2020

LOVE this app. The customer service is top notch, would give more stars if I could! The app does exactly what I need it to do. I definitely recommend it to any one who needs their customers to be able to customize their items!

Jkinis
United States
Almost 6 years using the app
February 19, 2014

This app has allowed me to add functionality that I did not have before. My customers now have the option of uploading files directly too me. We do not have to rely on a separate email for this. The support staff has been very helpful and responded immediately to my questions.

Personalized Candle Store
United States
Almost 6 years using the app
Edited August 12, 2020

Update: I wrote my first review of this app in 2014 and six years later, I still think it's great. Perfect for my needs as a stationery shop with Shopify. I'm redoing my website and was having a problem with the customization boxes showing up under the product listings. I contacted customer support and within minutes, Kevon had fixed the problem. I then asked him if I could do bulk editing and add the same options to a large number of products at once. He replied quickly again with a "yes". It was so much easier, and quicker, than doing them one at a time. Great app, and great customer service. Thanks Kevon!

2014- This is a great app for adding personalization options for my stationery website. It's easy to use, and you can add multiple options for one product, which is exactly what I needed. You can also save the fields for adding to other products easily. I would definitely recommend this app to anyone that needs custom options for their products. Update: After posting this review, I sent an email to customer service asking help with a few things. I was replied to quickly and my questions were answered and my page looks exactly how I wanted it to look after less than 24 hours with help from Kim and Beka. Their customer service is excellent!

Nay's Notes
United States
Almost 6 years using the app
Edited August 26, 2019

Super helpful customer service, responded to my questions right away and fixed the problem for me too.

Stone Mountain Press
United States
Over 5 years using the app
June 9, 2022

I have been using this app for years. Great app to add more customization products. Whenever I have had issues I have been able to get ahold of someone quickly and get the issue fixed the same day. They even did a video call with me within a half hour of my contacting them recently when my options weren't adding correctly (my fault). Great app/company.

ohmlandcoils
United States
Over 5 years using the app
Product Customizer replied June 14, 2022

Hello to our friends at ohmlandcoils

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer and that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

January 2, 2014

Was an easy install and seems to be exactly what we were looking for. I'd recommend trying the free trial first to make sure it's what you need, but I'd bet it will be. Overall, satisfied.

MonsterMed
United States
Over 5 years using the app
Edited July 12, 2022

Product Customizer has been perfect for our site. We offer custom dog collars, belts, and wallets, and this app does it all, and does it well. Extremely easy to integrate and set up, and beautiful ascetically. Unparalleled customer service, a great product, and a fantastic sales team. Would recommend in the future. Update July 12 2022 - Spoke with support about an integration issue. Kevon was fantastic and we worked through the issue quickly. He made some great recommendations and was a pleasure to work with on this.

Over Under Clothing 2
United States
Over 5 years using the app
January 31, 2023

Have used this app for years and it works perfectly for our products. Recently had a technical problem and customer service was amazing. Shevaughn fixed our problem in just a few minutes!! Would highly recommend.

PVC Invites - VIP Birthday Invitations
United States
Over 5 years using the app
Product Customizer replied February 1, 2023

Hello to our friends at PVC Invites - VIP Birthday Invitations

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that Shevaughn was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

July 21, 2014

This app was the finishing touch to my store and I allowed a couple of days to get to grips with it. In just 1hr I had added customizations to over 100 products and snippets to my pages and emails. It works superbly and the help pages are excellent. I cannot recommend highly enough!

That Card Shop
United Kingdom
Over 5 years using the app