Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

May 5, 2021

This app was perfect for adding a fourth option to our product bundles. Great app and a great support team! We had a problem with one of our configurations due to a human error on our side. It took no more than 10 minutes from we emailed support until we were up and running again.

apias
Norway
Almost 3 years using the app
Product Customizer replied May 7, 2021

Hello to our friends from apias

Thank you! We appreciate this fantastic review! We are glad we were able to assist!

-Melissa & the Product Customizer Support Team

October 5, 2022

Amazing, and easy to use app! Even better service! The team resolved any technical issues I had almost immediately. Thank you!

Boo Bear Gifts
New Zealand
Almost 3 years using the app
Product Customizer replied October 6, 2022

Hello to our friends at Boo Bear Gifts

Thank you for the glowing review and the recommendation. We're so happy to hear that you are enjoying Product Customizer. We're thrilled to learn that our support team helped you with issues quickly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

Edited November 3, 2022

Product Customizer does exactly what I need it to do on my website and their customer service is excellent. It is very easy to use, but whenever I do need help they are always quick to answer and resolve my issues with ease!

Marketing Assist
United States
Almost 3 years using the app
Product Customizer replied December 13, 2021

Hello to our friends from Marketing Assist

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Kevon is our team's superstar and we are elated that he was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment.

Cheers,
Pushpesh & the Product Customizer Support Team

February 3, 2023

Your app is easy to use and the support team replied and fixed my problem quickly. Recommendation app.

Schatz Lieben
Vietnam
Almost 3 years using the app
Product Customizer replied February 6, 2023

Hello to our friends at Schatz Lieben

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

May 8, 2017

Love this App, I sent a request for support and Ryan from customer service helped me out within 24 hours. Thank you!

Signs Of A Daydreamer
United States
Almost 3 years using the app
Edited February 26, 2020

We have been using Product Customizer for many years. We have a lot of personalized product and this app works great for us. We have only had a couple of glitches and they have been amazing with their quick fixes. Most recently, Yaneeke had something fixed within minutes. We HIGHLY recommend this app!

Rusticly Inspired Signs
United States
Almost 3 years using the app
Product Customizer replied February 27, 2020

Hello friends from Rusticly Inspired Signs!

Your store is awesome! Glad the app is working well for you and is allowing you to increase your profits-- we think it's great as well! Also, we're proud of our staff and loved your comment about help you've received from Yaneeke =) Appreciate the top notch review... Hope your Rusticly Inspired Signs products sell massively!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

October 14, 2022

Amazing customer service!! I was able to execute exactly want I wanted for my monogrammed product options- looks incredible. I can't recommend this app enough!

Haute Shore
United States
Almost 3 years using the app
Product Customizer replied October 15, 2022

Hello to our friends at Haute Shore

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

November 23, 2013

Product Customizer easily saves me at least 1 hour a week, and as a small business owner who is working what feels like all the time, that means a lot! I have an organic meal delivery service and our menus change each week. This app allows me to update and change our menu products with ease. Well worth the small monthly fee.

Provenance Meals
United States
Almost 3 years using the app
December 2, 2020

Great customer service. They helped me out with an issue I was having with coding on my website. All around great.

Enchanted Thoughts Club
United States
Almost 3 years using the app
Product Customizer replied December 4, 2020

Hello to our friends from Enchanted Thoughts Club

We appreciate the kudos! We are happy that your issue was resolved and that you are satisfied! :-) We wish your store the utmost success online!

-Melissa & The Product Options & Customizer Team

January 31, 2022

Great service. I upgraded from Debut to a 2.0 theme and there was a small glitch. I messaged the company over their online chat and they fixed it immediately. Very happy with the service from Sheniel. Thanks.

Tree Picks
Canada
Almost 3 years using the app
Product Customizer replied February 1, 2022

Hello to our friends from Tree Picks

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. Sheniel is the star of our support team and we are delighted to know that she was able to assist you. We’ll make sure we pass your kind words along to Shen, who we know will be delighted to read your comment. We love having you as a customer and are always here to help your Shopify store succeed!

Cheers,
Pushpesh & the Product Customizer Support Team