Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

September 1, 2021

I use this app for customers to upload their own images or add a description to their order. It is so helpful and affordable. I needed help with an issue, I reached out to Product Customizer and they fixed it ASAP.. Thank you for your help. I appreciate it all.

Treazures By Tee
United States
Over 2 years using the app
Product Customizer replied September 2, 2021

Hello to our friends from Treazures By Tee

Thank you so much for taking the time to leave this excellent review. We're glad we could be of service to you and hope we can assist you again soon.

Cheers,
Pushpesh & the Product Customizer Support Team

April 15, 2014

Product Customizer is a great app that has allowed me to offer multiple customizations for the products I am selling. It has given me the opportunity to make my customer's shopping experience unique and a reflection of them. It is very easy to use, and even easier to edit as my product inventory changes. The best part is that product customizer offers many different ways to customize (drop down box, enter text). I really didn't know what I was going to do when I realized shopify only allowed 3 product variants. Product Customizer definitely saved me.

Get Ya Life Kits
United States
Over 2 years using the app
May 11, 2021

I had a question about customizer options missing from the order summary, and the team was quick to address the issue and got it fixed quickly!

Lip Republic Inc.
Canada
Over 2 years using the app
Product Customizer replied May 12, 2021

Hello to our friends from Lip Republic Inc.

Thank you for this high recommendation, we are grateful for awesome customers like you! We wish you and your store great success :-)

-Melissa & the Product Customizer Support Team

Edited April 1, 2020

Super easy to use, help desk very responsive, and they even made tweaks for my set-up!

RatioJones
United States
Over 2 years using the app
Product Customizer replied April 1, 2020

Hello friends from RatioJones!

So great for you to leave us this top-notch rating on the Shopify app store! We're glad our app has been easy to use and that you're willing to share! We're also super proud of our customer support team. We hope that your store is super-popular online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

April 22, 2021

We have used this app for over two years, and it allows us to offer multiple variable options, with conditions. Easy to setup and use. Recently I needed some advice from Support, and they went out of their way to troubleshoot an issue which ended up being some code injected from another App! Would definitely recommend

Wholesomeness
Australia
Over 2 years using the app
Product Customizer replied April 26, 2021

Hello to our friends from Wholesomeness

We are super happy we were able to assist you! Thank you for leaving this awesome review :-)

-Melissa & the Product Customizer Support Team

Edited March 27, 2021

the app is amazing, it help my site a lot and customer service is great. 5 stars for quality

Stunning Gift Store
Vietnam
Over 2 years using the app
Product Customizer replied May 29, 2020

​This is Sean with Product Customizer. Im SO sorry about the slowdown you experienced with our app :(

Our dev has fixed the issue and you shouldn't see that happening anymore.

Is there anything we can do to get more stars here? Every app has an issue now and then, but it makes a great app to fix the issue and make things right asap... we've done just that.

We really value EVERY client and hope this helps. We love our app and thank you will too. Thanks so much!

Sean Hyatt & The Product Options & Customizer Support Team

December 8, 2016

Product Customizer is a great app that does exactly what I needed it to do! Had I tried to use Shopify variants, I would have had ovver 200 possibilities (which is not even allowed by shopify). I also need to get some pertinant 'write in' answers that Shopify does not really allow.
The staff at Shopstorm might be one of the best parts! They helped with the install, and were never more than an email away! They responded within a few hours at the max!

Boothseal 2
United States
Over 2 years using the app
November 6, 2015

Top notch app with amazing customer service!

Thank you Justin!

Nicotine River
United States
Over 2 years using the app
Edited December 28, 2020

Great app, easy to install. I had one small issue when I installed it, and they fixed it for me in no time, very responsive! Now my customers can customize their items easily.

campmoms
Canada
Over 2 years using the app
Product Customizer replied December 29, 2020

Hello to our friends from campmoms

Thank you for dropping this great review here! We appreciate the support and we are glad we could help :-)

-Melissa & The Product Options & Customizer Team

Edited December 12, 2022

This app helped me with my made to order product that I will be selling. Now my customers can provide me their information for their custom item. The support team was very fast at responding and helped me get exactly what I needed for my website. Thank you to Sheniel who helped me!!

Update- Customer service amazing and fast as always!

E s t e l í
United States
Over 2 years using the app
Product Customizer replied April 16, 2021

Hello to our friends from E s t e l í

We will let Sheniel know that her assistance was greatly appreciated! We are happy the app has been so helpful to you! Thank you for leaving us this awesome review :-)

-Melissa & the Product Customizer Support Team