Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

March 4, 2024

Service is awesome! Thank you Shevaughn.

OttawaTeamShop.ca
Canada
Over 10 years using the app
Product Customizer replied March 6, 2024

Hi OttawaTeamShop,

Thanks for the nice review, Shevaughn is a rockstar on our team!

April 19, 2024

Great customer service! Shevaughn was very helpful and efficient.

In Essence Designs
United States
Over 3 years using the app
Product Customizer replied April 23, 2024

Hi In Essence Designs,

Thanks for your feedback! Customer service is one of our core values and we're glad our team member Shevaughn assisted you with with your needs. Thanks again!

March 14, 2024

Aman offers top-notch customer support. He attentively listens to my website requirements and works closely with me to ensure everything runs seamlessly. I greatly appreciate your dedication and hard work. Thank you!

Contempo Furniture
United States
29 days using the app
Product Customizer replied March 15, 2024

Hi Contempo Furniture,

This review is very gratifying to read. Aman is a top notch member of our team and always goes above and beyond to help our merchants. We are thrilled to read this and feel very privileged to be able to serve merchants such as yourself. Thank you so much for taking the time to write this review!

February 26, 2024

Great app, it was easy to set up, and all necessary customizations in place in no time.
The tutorials are easy to follow and the process is painless.

I did require the help of the team, as an update to the theme broke the configuration. Manage to have the store back online with the customizations in place in no time.

thebigword B.V.
Netherlands
About 1 month using the app
Product Customizer replied February 28, 2024

Greeting thebigword B.V.,

It is great to hear that our tutorials were easy to follow and even better to hear that you reached out to get help when you needed it. Thank you for leaving us this review. We are here to help you anytime you need.

The Support Team

March 17, 2024

Absolutely amazing customer service and so efficient. They have made my day so easy getting back to me straight away with support. I am extremely grateful.

Westlakes Trophies
Australia
11 days using the app
Product Customizer replied March 19, 2024

Hi Westlake Trophies,

Thanks for the nice review! We are very proud of the quality of service that our support team provides, so this review is really gratifying to read. We are always here to assist you!

March 16, 2024

Excellent app and support. This app might seriously have the best customer support ever. The app works great very easily and whatever you can’t figure out, they help you quickly super recommend.

Marianella
United States
16 days using the app
Product Customizer replied March 18, 2024

Hi Marianella,

Thank you so much for taking the time to leave us this review! We are so happy to hear that you had such a positive experience with our support team. All of our team members go above and beyond for our merchants and we are thrilled when this effort is recognized. Thanks again, and please always feel free to reach out to us!

January 30, 2024

The best part about this app, is the fast and super friendly support I got any time I sent a chat request.

Customer support is always greatly appreciated.

Cocoita
Mexico
2 months using the app
Product Customizer replied February 1, 2024

Greetings Cocoita,

Thank you for acknowledging our support team and leaving this great review. We are happy that you received quick resolution to your chat request and were able to get the help tht you needed. Do not hesitate to reach out to us anytime you need.

The Support Team

April 4, 2024

customer support is very fast and helps with any and all issues in a timely manner.

Mathewson Standard
United States
5 months using the app
Product Customizer replied April 5, 2024

Hi Mathewson Standard,

Thank you for recognizing our customer support team. We take great pride in providing the best service possible for our merchants. Thanks again, and always feel free to reach out to us!

April 8, 2024

The person who helped me was great. I sell personalized party supplies and needed multiple customized fields for my customers to enter in their information.

He was able to set it up in about 30 minutes or less for me. Thanks so much!

Modrn Bliss Creations
United States
3 days using the app
Product Customizer replied April 10, 2024

Hi Modrn Bliss Creations,

Thanks for taking the time to leave us this nice review! We take great pride in offering the best service possible and are thrilled to hear that we've hit the mark here. Thanks again!

February 7, 2024

It was an experience he walked me through the process and made it as easy as possible he solved my issue thank you!

Trending products you will love
United States
About 2 months using the app
Product Customizer replied February 9, 2024

Greetings Trending products you will love,

We appreciate you leaving us this review and acknowledging the support you received. It is great that you had a good experience and we want you to know that we are here for you, for anything.

The Support Team