Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

March 17, 2017

Setup was simple and support was flawless! Thank you guys so much!

Efavormart New
United States
Over 2 years using the app
June 28, 2021

I had an issue initiating the product customizer app. I used the "contact us" feature and within 30 minutes my issue was solved. I have not experienced great customer service like this in along time. Big kudos to the Product Customize Support team!!!!!

Charmed Party Pieces
United States
Over 2 years using the app
Product Customizer replied June 30, 2021

Hello to our friends from Charmed Party Pieces

Thank you for leaving this awesome review! We are happy that our team was able to leave this lasting impression on you! We are happy you are satisfied!

-Melissa & the Product Customizer Support Team

February 5, 2019

So much less complicated to get going than expected, and my only question was answered in minutes by Danielle in their responsive tech support. Seems to do everything we need very easily.

MooseCreek
United States
Over 2 years using the app
September 1, 2019

Very useful app that allows our customers to customise their orders. The after sales support from Product Customizer is also very good. 10/10

Work Test | Online Assessments
Australia
Over 2 years using the app
Product Customizer replied September 3, 2019

Thanks so much for the great review! We appreciate your business.

Edited August 11, 2020

Perfect, fast to set up and work in seconds, also customer service very reactive and helpful
All good 5/5 !!!

Divyno
United States
Over 2 years using the app
Product Customizer replied August 12, 2020

Hello friends from Divyno!

Extremely nice of you to leave this awesome rating for us on the Shopify app store! We sincerely appreciate your support! We hope that your store scores it big time online :-)

- Melissa & The Product Options and Customizer Support Team

November 20, 2020

Product customizer is great app for those looking to add additional variants or options to their product pages. The customer service is great - they are very quick to reply and always willing to help!

One Tree Planted
United States
Over 2 years using the app
Product Customizer replied November 24, 2020

Hello to our friends from One Tree Planted

Thank you a thousand times for leaving this great review! We sincerely appreciate it! We hope One Tree Planted is super successful online :-)

-Melissa & The Product Options & Customizer Team

Edited May 17, 2023

have been using this app for almost over 2 years now. the team are super responsive and helpful. would highly recommend!

Life In Ink
Australia
Over 2 years using the app
Product Customizer replied September 20, 2022

Hello to our friends at Life In Ink

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team

April 14, 2022

Great service by them they resolved it within a minutes after my complaint
The app and its services are 10/10 :)

ScentsNSecrets
Pakistan
Over 2 years using the app
Product Customizer replied April 15, 2022

Hello to our friends at ScentsNSecrets

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team helped you with issues quickly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

November 4, 2020

Great customer service, every request was promptly addressed. This app has all our store needed for bundling and allowed us to customize our products for our customers. Recommendable!

Luxx Lash
Philippines
About 2 years using the app
Product Customizer replied November 6, 2020

Hello to our friends from Luxx Lash

Thanks very much for your great review! We're pleased our efforts resonated with you and if there's anything else we can do to help, please let us know :-)

-Melissa & The Product Options & Customizer Team

Edited July 26, 2021

We are still setting up our store, but before going live we wanted to have a really solid (and beautifully designed) set of product options available for each of our products. I tried several other apps but none came close to the Product Options and Customizer app. I added it last night and by this morning Pushpesh was emailing with some of the best customer service I've ever experienced. He immediately installed the app into my theme then proceeded to fix every issue I saw with both design and functionality, setting me up for what will hopefully a shop that has all the options we need for our customers. What more could you ask for in an app AND their customer service?! I'll update this review as we roll out the store and the options are being put to the test with actual customers.

Missi Flowers
United States
About 2 years using the app
Product Customizer replied July 27, 2021

Hello to our friends from Missi Flowers

Jen, thank you so much for taking the time to leave this excellent review. We're glad we could be of service to you and hope we can assist you again soon.

Cheers,
-Pushpesh & the Product Customizer Support Team