Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

Edited April 26, 2016

This Product Customizer App allows me to have the functionality I need with my store to allow my customers the ability to send me their information with their order, saving on time and eliminating a lot of the hassle. This functionality also presents a more professional appearance to my operating as well. Thank you so much!!
(Edited 4/26/2016): I've recently upgraded to the Premium version, and I'm so happy I did. The ability to charge for certain add-ons or features has given me the additional functionality for which I was looking. The fact that the developers install this upgrade for you for free is a HUGE value. They also helped me with some additional tweaks I needed afterwards. I cannot speak enough about the high quality of customer service they offer. I am beyond impressed. Thank you!

Artistically Invited
United States
About 2 years using the app
August 22, 2020

The app works with every theme I've tried and updates within seconds of changing themes! Every time I've had to reach out with a question, they respond incredibly quick! Highly recommend trying if you need a drop down menu or adding customization options to your product pages in any way!

Eternal Customs
United States
About 2 years using the app
Product Customizer replied August 24, 2020

Hello to our friends from Eternal Customs!

Many thanks to you for leaving us this great review! We definitely appreciate it and we wish you much success on your e-commerce journey! :-)

Melissa & The Product Options & Customizer Team

January 31, 2017

We've been using this app for 2 years to sell personalized pet tags. Never had a problem until yesterday. Emailed support and was fixed within 30mins. Fantastic! Can't recommend enough.

Wag A Tude Tags
United Kingdom
About 2 years using the app
Edited March 6, 2019

We had an issue which was effecting our ability to upload products, we contacted Product Customizer and they were able to explain and resolve the issue quickly.

Modo Creative
United Kingdom
About 2 years using the app
December 16, 2021

The service is in place and attentive. I am very polite. I am very satisfied. Thank you very much. I hope to continue to cooperate next time.

eonlinestores
China
About 2 years using the app
Product Customizer replied December 16, 2021

Hello friends at eonlinestores

We are happy you took the time to write this great review! Thank you! :-) We wish you and your store great success :-)

Tanu & The Product Customizer Support Team

December 2, 2016

Thank You so much to Emily and the Shopstorm Team. I emailed them with some questions regarding updating my theme to see if there was anything I needed to do beforehand. They were able to make all the adjustments for me before publishing to ensure that I had zero down time all within a few hours of my initial inquiry. I highly recommend this App and ShopStorm. Thanks Again!

Cheers!

Glam Girls Love A Monogram
United States
About 2 years using the app
May 11, 2022

A really great app with loads of potential for making your store work incredibly well - so many options! I've had a few instances where it doesn't do what I've needed it to, but the team are always able to resolve issues so quickly which is really appreciated.

Oh Squirrel
United Kingdom
About 2 years using the app
Product Customizer replied May 12, 2022

Hello to our friends from Oh Squirrel

We are incredibly grateful that you took the time out to leave us such a wonderful review. We're so happy to hear that you are enjoying Product Customizer. We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

November 3, 2021

We had ran into a couple self-inflicted issues changing themes for our store. Not only were they quick to respond, but they hopped on and corrected the issues for us. Very helpful!

Voice of the Vanishing
United States
About 2 years using the app
Product Customizer replied November 4, 2021

Hello to our friends from Voice of the Vanishing

Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

March 27, 2014

Oh my I am in love! I just spent about 3-4 hours uploading products and variants within my .csv file and although I learned a lot, I did not get the results I desired. I was then informed of this great app. I fell in love after customizing the first product. It is so EASY and SIMPLE. I have all of my product options, it looks fantastic and my customers are going to love my new site when it launches in a few days.

THANK YOU times a million for saving me hours of work!

Maine Baby Treats
United States
About 2 years using the app
December 9, 2020

There is good customer service, there is great customer service and then there's FANTASTIC customer service. The guys from Product Customizer fall into that last category. Their tool works perfectly and if it doesn't, support is always there for a helping hand. Five stars.

The Yummy Company
Belgium
About 2 years using the app
Product Customizer replied December 14, 2020

Hello to our friends from The Yummy Company

Thank you for this thorough and superb review! We sincerely appreciate you taking the time out to write this and we are extremely happy that the app has been useful to you. We wish you an awesome holiday season with lots of sales! ;-)

-Melissa & The Product Options & Customizer Team