Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

Edited November 15, 2022

Works very well now, and when I had an issue, customer service solved it in 5 minutes! Works better than any other custom add-on app I've tried.

Bloomtown
United Kingdom
About 2 years using the app
Product Customizer replied October 30, 2020

Hello to our friends from Bloomtown,

Thanks for the word on this. Regarding the first issue, with that order that came through with no billing, we'd need to investigate it a bit further. On the second item, it is a normal way the app works with Shopify checkout (which is restricted to app developers). I'll email you from our support team email box.

Thanks for raising these - we will help as much as possible!

- Melissa & The Product Options & Customizer Team

November 4, 2022

Great customizability, easy to use, fair price and amazing customer support. if you are looking for an app in this category, Product Options & Customizer is definitely your best choice!

Little L's Artisan Dog Treats
United States
About 2 years using the app
Product Customizer replied November 8, 2022

Hello to our friends from Little L's Artisan Dog Treats

Thank you for leaving this thoughtful review! We appreciate you taking the time to write this! We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

April 8, 2014

This is the only way I could find to give customer huge number of multiple variants. It has worked amazing and is super easy to use. Love this app. Super affordable.

High-VoltageVapes
United States
About 2 years using the app
September 24, 2021

We have used Product Customiser for some time with absolutely no problems, we recently updated our online store & the support from the Product Customizer team was great! Recommend!

PHYLLi
Australia
About 2 years using the app
Product Customizer replied September 26, 2021

Hello to our friends from PHYLLi

We are very happy that we were able to assist you. We sincerely appreciate this honest and thoughtful review. It makes all our hard work worthwhile. We wish you and your store great success !!

Cheers,
Pushpesh & the Product Customizer Support Team

Edited November 16, 2022

Excellent customer service! The app works great. Tech support are very quick to respond. I highly recommend this app!

sparkly studio
Philippines
About 2 years using the app
Product Customizer replied November 16, 2022

Hello to our friends at sparkly studio

Thank you for the amazing review and the recommendation. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

January 10, 2014

The best part about this app is the simplicity of installation. I cannot articulate how EASY this was to install and use. We did have (1) issue with the app conflicting with our theme's set-up in the shopping cart, but Max fixed it for us very quickly. Thanks, Max! You guys have a great product and a great team!

libertypressonline
United States
About 2 years using the app
November 15, 2022

Very quick customer service response time. App is relatively easy to get added to your site and meets our needs to provide custom product options on our product pages. Would recommend.

Great Lakes
United States
About 2 years using the app
Product Customizer replied November 16, 2022

Hello to our friends at Great Lakes

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that our support team was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

December 5, 2013

Tried another app first and did not have a good experience then found Product Customizer and was hooked. Its simple to use and a fantastic price. I definitely recommend this app for anyone who has multiple product options.

SmartArt - ArtThatsSmart.com
United States
About 2 years using the app
January 9, 2022

This app help me to offer more customization service, and the Customer service are excellence. Aman help me to solve some issue when I upgrading to 2.0

ASIndo.pro
Indonesia
About 2 years using the app
Product Customizer replied January 10, 2022

Hello, friends at ASIndo.pro

Thank you for leaving this awesome review. We are happy you had such a great experience! We will let Aman know that his assistance is greatly appreciated :-) We wish you and your store great success!

Tanu & The Product Customizer Support Team

July 22, 2019

The app is GREAT! I sell only customizable items and it perfectly works. I suggest the Premium Plan with which you can add prices to variants and set your own conditional logics.
I could not imagine to work without it!

YupCollars
Italy
About 2 years using the app
Product Customizer replied August 19, 2019

Hello friends from YupCollars!

You ROCK for leaving us this review. Definitely have to have an app like this to overcome Shopify's variant limitations. Glad our app did just that for you! Thanks again and hope your store's sales skyrocket!

-Sean the Customer Success Manager, & The Product Options and Customizer Support Team