Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

December 30, 2018

This app is great! It offers many options. Especially the customer service is very good and quick! Highly recommended

EL GINDI
Germany
About 2 years using the app
Edited September 15, 2019

This app does everything I want it do to and always works correctly. It is pretty easy to use once you get the hang of it. When I installed a new theme it messed up how the app looked in my shop and I couldn't figure out the code (or where to put the code) to fix it. I emailed them with my issue asking for a bit of help and they just went ahead and did it all for me!! Amazing customer service and saved me so much time and hassle. Thanks so much. Gemma

EDIT - Needed help with another problem where files weren't uploading correctly and again the team just fixed the problem for me! It's so amazing to find such a capable and helpful team - really makes running my business easier. Thanks and keep up the good work!

Dive Proof
United Kingdom
About 2 years using the app
Product Customizer replied May 28, 2019

Hello friends from Dive Proof! Thanks for the excellent review, we really appreciate it! We do work hard to get our app working seamlessly with ANY Shopify theme - granted sometimes it takes just a little tweaking. May your store sell millions!
-Sean H, Customer Success Manager, Product Options & Customizer

March 13, 2020

The support was very fast and now the app works well on my site. Also helped resolve another issue.
Thank you very much!

Dirt Bagz Kids Collection
Australia
About 2 years using the app
Product Customizer replied March 13, 2020

Hello friends from Dirt Bagz Kids Collection!

Thanks for highly recommending our app to others out there! It makes our hard work worthwhile! Glad our support team was able to help you quickly and resolve your issues. Feel free to reach out anytime and let us know how else we can support you and Dirt Bagz Kids Collection! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

February 2, 2023

I am new to this app, but it is serving me well. The tech support is excellent. I am not tech minded, but I recently had an issue which Kevon in tech support helped me resolve.
Excellent customer service*****

Cocodelic Nails
United Kingdom
Almost 2 years using the app
Product Customizer replied February 6, 2023

Hello to our friends at Cocodelic Nails

Thanks for sharing your review with us and the community. We're thrilled to learn that Kevon was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

June 1, 2016

Love this app -- exactly what we were looking for and they made the installation a BREEZE .... they did it for us :) App lets you make custom variations for each product and charge extra for for them if there is an extra fee. Very versatile and like I mentioned, exactly what I needed. Would highly recommend this app it works great.

Qhvbeauty
United States
Almost 2 years using the app
Edited October 17, 2015

simple to install and easy to configurate. Product Customizer does its job perfectly

edit 2015: great customer service, friendly and fast!

Ranarossa
Italy
Almost 2 years using the app
June 12, 2019

Installation is easy and the app is user friendly. Daniel with the support team was able to answer my questions in a timely manner. They also provide great training resources that aid users with the app.

ACFMetals
United States
Almost 2 years using the app
Product Customizer replied July 5, 2019

​Hello friends at ACF Metals! This is Sean, the Customer Success Manager with Product Customizer :)

Our guy Daniel rocks - so good at installations for stores, and fast troubleshooting. Also I'm happy that our training resources were helpful for you. Wishing ACF Metals tons of success in the coming months & years!

-The Product Options & Customizer Team

September 27, 2016

This app works like a charm. I needed customer support for an issue which turned out not to be related to this app & I received above and beyond friendly support! Very happy customer. Would highly recommend.

Epicgoodiesshop
United States
Almost 2 years using the app
November 4, 2020

Nice app, user friendly and complete.
Excellent customer service, perfect answers and problem solving.

Monza Store
Italy
Almost 2 years using the app
Product Customizer replied November 6, 2020

Hello to our friends from Monza Store

Thank you for leaving this fantastic review! We're glad you had a great experience! :-) We will let our support team know that their assistance was greatly appreciated! :-)

-Melissa & The Product Options & Customizer Team

March 9, 2015

Love this app. Very easy. I just wish I could preview the photo uploads before I add them to the cart. Besides that awesome and user friendly!

sincerelykai
United States
Almost 2 years using the app