Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

November 27, 2017

Very functional and easy to use and the customer service was exceptional.
I was able to get a small issue fixed promptly on a Sunday evening.
Highly recommend!

Leatherheadsportsstore
United States
Almost 2 years using the app
January 27, 2015

Very useful App and fantastic customer support. We had originally downloaded another app 'Product Options' by a different company but it was extremely difficult to install and their support was pretty much non-existent. ShopStorm's app is both cheaper and installation is free of charge. The best choice for customisable products hands down!

Brandish
Hong Kong SAR
Almost 2 years using the app
February 25, 2014

This is a great app that has saved me hours setting up all my product options. It took just minutes to get the hang of it and I was soon creating products with hundreds of variants. I did have some questions about customizing the appearance of my website option selections, and received outstanding guidance from the developer in a timely fashion. I would highly recommend this product!

discountpointeshoes.com
United States
Almost 2 years using the app
April 27, 2022

Great customer service, thanks Kevon :)
Have been using this app for a couple of years now, and on the rare occasions when I need help with it there is always a quick response and resolution.

Micro Scooters NZ
New Zealand
Almost 2 years using the app
Product Customizer replied April 28, 2022

Hello to our friends from Micro Scooters NZ

Thank you for your glowing review. We're so happy to hear that you are enjoying Product Customizer. Kevon is our team's superstar and we are elated that he was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tane & The Product Customizer Support Team

September 8, 2017

THE BEST APP FOR PRODUCT CUSTOMIZATIONS!
The app makes everything possible and the amazing team behind the app makes it happen, really fast, if you don't know how to do it yourself. No need to worry what this app can or cannot do, because if there is some function related to this app that is missing, the customer service will do absolutely everything in there power to help you!
I WILL RECOMMEND THIS TO EVERYONE.
THE CUSTOMER SERVICE ALONE DESERVE 1000 STARS!

Kapsello
Denmark
Almost 2 years using the app
September 14, 2021

wonderful software, and great customer service. i had an error in my theme and they fixed it in few minutes.

Summo Sports
United States
Almost 2 years using the app
Product Customizer replied September 15, 2021

Hello to our friends from Summo Sports

Thanks for the awesome review. We work hard to meet customer expectations and we're happy to hear we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

March 23, 2022

I'm not very tech savvy and was having difficulty installing it. The customer service was wonderful and took care of installing it properly and got it working correctly.

Make It Merry
United States
Almost 2 years using the app
Product Customizer replied March 24, 2022

Hello friends at Make It Merry

Thank you for leaving this thoughtful review! We appreciate you leaving taking the time out to write this! We are happy our support team was able to assist you! We love having you as a customer and we are always here to help your Shopify store succeed! We appreciate the high recommendation.

Tanu & The Product Customizer Support Team

Edited August 7, 2015

Product Customizer is awesome, and Justin is a great help.

I needed help resizing a text area after adding it and Justin just did it for me.

We also needed it because we have a huge number of options/permutations (some products having 120+ color options). I just pasted all 120+ color codes into the option, and they all showed up and look great.

Update 2015-08-07:
We needed a little help again, and Justin logged right on and fixed a problem with one of our e-mail templates.

The app is great, and so is the support.

I Like Big Buttons
United States
Almost 2 years using the app
May 13, 2014

This is a great app and was easy to install and easy to use, perfect for my store! I had one minor problem and the support staff sorted it very quickly. Fantastic!

willow&dixon
United Kingdom
Almost 2 years using the app
March 23, 2021

I used this app. excellent service, enthusiasm, and prompt support. I really like it. I used this app. excellent service, enthusiasm, and prompt support. I really like it.

OOH-GIFT
Vietnam
Almost 2 years using the app
Product Customizer replied March 25, 2021

Hello to our friends from OOH-GIFT

Thank you for leaving this excellent review! We love and appreciate our customers and we are glad we could help :-)

-Melissa & the Product Customizer Support Team