Overall rating
4.7
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable product options and user-friendly setup, ideal for businesses needing extensive product customization. It's praised for its reliability and compatibility with Shopify 2.0 themes. The customer service, especially Shevaughn and Nicoz, is commended for quick responses and effective problem-solving. The 24/7 live chat tech support is valued for its efficiency. A free plan is available for merchants with limited customization needs.

February 2, 2023

Offers good custimazation and a lot of freedom. Really helpful support team. Some bugs here and there but the support team is there to help you with everything.

Tymon
Norway
8 months using the app
Product Customizer replied February 2, 2023

Hello to our friends at Tymon

Thank you for the glowing review. We're thrilled to learn that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

February 24, 2022

overall great app. some technical difficulties along the way but support is very eager to help and fixes the problems quick.

The Front Line
Canada
8 months using the app
Product Customizer replied February 24, 2022

Hello to our friends at The Front Line

Thank you for your glowing review. We're delighted to hear that you are enjoying Product Customizer. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

February 3, 2015

Simple, works great, could be a lot easier to edit saved sets, but apart from that, very useful app.

Look forward to being able to monetize each customization to automatically alter the cart total. That would be fantastic.

Nneyah Cards
Nigeria
6 months using the app
August 13, 2020

My current theme has a cart feature with a drawer that isn't compatible with this product, but the development team worked with me to make adjustments to create a workaround for this (by removing that element of the cart). We had several days of back and forth to get things squared away, but I was satisfied with their responsiveness and ultimately I'm happy with where we landed and am excited to have this app on my site!
(I deducted one star since we had to disable the cart drawer as opposed to it working with this type of modern cart feature)

Two Doods by Jo Rose Design
United States
5 months using the app
Product Customizer replied August 13, 2020

Hello to our friends from Two Doods by Jo Rose Design!

Thank you for leaving this great review here! We appreciate it! We will definitely take that into consideration so we can serve you better. We wish Two Doods much success online! :-)

Melissa & The Product Options & Customizer Team

Edited March 21, 2024

This app is good and functions well although sometimes a little clunky and the design of the interface may be counter intuitive to some users. The customer support is always responsive and will get your issue solved.

Dr. Dough Donuts
Australia
4 months using the app
Product Customizer replied October 20, 2020

Hello to our friends from Dr. Dough Donuts

Thank you for leaving this fantastic review! We're glad you had a great experience! :-) It was a pleasure to respond to your inquiry! We're thankful for amazing customers like you! :-)

-Melissa & The Product Options & Customizer Team

August 26, 2015

Very useful app. Works flawlessly. I would just look for the batch update feature for a saved set.

Makepuja
India
4 months using the app
May 7, 2015

This app has been a life-saver for us. Minus a small glitch or two, the installation was extremely easy. The support team was very quick to respond and get us up and running within 24 hours. And they were super-pleasant.

There are a few areas for improvement: 1) The ability to change pricing on the variants, which seems to be in-progress; 2) Improved ability to seamlessly integrate into the CSS styling of your current theme (it required changes to javascript); 3) Ability to select multiple options in a dropdown; 4) Ability to display at swatches or dropdowns -- with #3 and #4 on a per product basis, instead of sitewide. Unless you have complicated products, however, the last 2 may not apply to you.

Giuseppe's Pizza
United States
4 months using the app
Edited May 28, 2020

I used this app to help me add a specific customization where some items would require an up-charge. Even though the app did not work perfectly at first, tech support was quick and helpful! Questions were answered on a Sunday. Tech support kept e-mailing me as well, making sure that everything was working correctly. Great experience!

CoffinComicsShop.com
United States
3 months using the app
Product Customizer replied May 29, 2020

Hello to our friends from CoffinComicsShop.com!

Super cool of you to leave us this positive review! We appreciate you using our app! Is there any way we can serve you better to earn that fifth star? Do let us know - it is truly helpful!! Hope CoffinComicsShop.com is massively successful in ecommerce!

Sean & The Product Options & Customizer Team

November 3, 2017

I like it so far, but there are some drawbacks.

The $0.01 work around to allow for multiple price points is maybe over thinking things. We only offer one customization at one price.

This app also pretty aggressively updates any product loop you have in your theme to exclude their hidden customization product listing that is used to collect payment for customizations at checkout.

Kyboe Com
United States
3 months using the app
October 19, 2013

We found limitations in the Shopify storefront and selected Product Customizer as our solution to help us gather more information from our customers.

The application is super easy to use and has helped up bridge the information gap left by the basic Shopify storefront.

PrivacyCase - Because there is a case for privacy.
United States
3 months using the app