Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

April 3, 2024

Just downloaded the app and on their trial and ran into an issue related to the customized option pricing not appearing in the cart. Reached out to their support and got a response back very quickly. Shevaughn helped me and was able to help me immediately as well as answered some of the questions I had. Incredible helpful and friendly! Thanks for the help Shevaughn! :) Very pleased with the app.

BearCoastMobile
United States
1 day using the app
Product Customizer replied April 5, 2024

Hi BearCoastMobile,

Thank you for taking the time to leave us this review. We're sorry you ran into an issue after downloading, but its great to reads such positive feedback about the support team behind our app. Shevaughn has been an outstanding member of our team for a long time and will be very gratified to read this. Thanks again, and please always feel free to reach out to us!

January 22, 2024

Excellent customer support from Shevaughn.

Designer Bee of New England
United States
Over 9 years using the app
Product Customizer replied January 24, 2024

Hello Designer Bee of New England,

We are happy to hear that Shevaughn gave you great customer support and we appreciate you acknowledging this!

The Support Team

January 30, 2024

I recently engaged with Product Options & Customizer, and I am thoroughly impressed. The service provided is exceptional, exceeding my expectations in every aspect.

What truly sets this service apart is the remarkable customer support. The team is not only highly knowledgeable but also incredibly prompt in their responses. Any questions or concerns I had were addressed swiftly, showcasing a dedication to customer satisfaction that is truly commendable.

The support team ensured a seamless experience with the service, offering clear solutions to any issues I encountered. Their professionalism and eagerness to assist made a lasting impression.

Vincere
Portugal
14 days using the app
Product Customizer replied February 1, 2024

Hi Vincere,

This is a fantastic review and we appreciate you taking the time to leave it for Product Options & Customizer and the team. We strive to provide the best customer support services to our merchants and we are happy that you got to experience this with our team. We want to always be assisting and educating when we interact and it appears that you experienced that. We all know the importance of a great customer service experience. It is vital to our business. Thank you again and do not hesitate to reach out anytime you need us!

March 25, 2024

Excellent customer service and very good handling of the app!

Pawfectly Collarful
Germany
3 months using the app
Product Customizer replied March 26, 2024

HI Pawfectly Collarful,

Thanks for the kind words! We always aim to go above and beyond for our merchants, so its very gratifying to hear that you had such a great experience with our team. Kudos on a brilliant name for your store!

February 16, 2024

Super helpful support! We were able to add in custom options for a custom supplement pack which went great.

PrimeHealth
United States
10 days using the app
April 7, 2024

Perfect service, super nice people to help you. And they do almost all the work for you

Black Shadows
Germany
1 day using the app
Product Customizer replied April 9, 2024

Hi Black Shadows,

Thanks for the positive feedback! We're thrilled that you had such a great experience with our support team. We are always here to assist!

February 21, 2024

Really helpful. Highly recommend!

TheKegCru.ie
Ireland
9 months using the app
Product Customizer replied February 22, 2024

Hello The KegCru.ie,

Thanks for leaving us this review of Product Options & Customizer. We are happy to hear that you received the support you needed. We are here to help you anytime you need.

The Support Team

January 30, 2024

Very easy to use app and the customer service is EXCELLENT!

Team Outfitters Sarnia
Canada
About 1 year using the app
Product Customizer replied February 1, 2024

Hi there Team Outfitters Sarnia,

Thank you for leaving us this review and pointing out how great our customer support is! We appreciate you and are here if you need anything.

The Support Team

January 30, 2024

Great App, and even better customer service. Aman, got on a call with me and showed me exactly how to setup my product, why some things work or didn't work. 5/5 Recommend.

Poyzd
United States
3 days using the app
Product Customizer replied February 1, 2024

Greetings Poyzd,

This is a great review and we appreciate you acknowledging the app and the customer support. We are happy that Aman was able to get on a call with you and help you setup your product as well as explain more about the app.

The Support Team

March 29, 2024

I've had a great experience with this app & their wonderful customer service!! Highly recommend 10/10!!!

Jassy Creations & Co.
United States
8 days using the app
Product Customizer replied April 1, 2024

Hi Jassy Creations & Co.

Thank you so much for this wonderful feedback! It's great to hear that you had a 10/10 experience with our app and the support team behind it. We're absolutely thrilled to read this review. Cheers and happy selling!