Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

October 21, 2021

This is an absolutely amazing platform to use. I had a problem and sent a email, I got a response back and the problem was fixed within 5 minutes. Excellent customer service.
I would recommend Product Customizer to anyone and everyone.

Steel Magnolia Jewelry
South Africa
Over 1 year using the app
Product Customizer replied October 23, 2021

Hello to our friends from Steel Magnolia Jewelry

We’re pleased that we were able to provide you with excellent service. We are incredibly grateful that you took the time out to leave us such a wonderful review.

Cheers,
Pushpesh & the Product Customizer Support Team

February 17, 2022

Great customer service, fast to fix any issue. Thank you for your assistance. We appreciate it and our customers do too.

Balloons and Weights
United States
Over 1 year using the app
Product Customizer replied February 18, 2022

Hello to our friends from Balloons and Weights

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

April 16, 2022

They were quick to solve a problem i needed fixed to launch my website. I would highly recommend them

hivizcustom
United States
Over 1 year using the app
Product Customizer replied April 18, 2022

Hello to our friends at hivizcustom

Thanks for the awesome review. We're so happy to hear that you are enjoying Product Customizer. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Tanu & The Product Customizer Support Team

January 18, 2022

We have been using Product Options and Customizer for several years now. We recently had some questions about the options and how to use this application effectively and the support was great. It just reminded us of how great this app is and how important it is to our business.

Quest Awards
Canada
Over 1 year using the app
Product Customizer replied January 19, 2022

Hello to our friends from Quest Awards

Thank you for sharing such an amazing review with us and the community. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

Edited January 23, 2020

This app is brilliant & serves the purpose! I’m really impressed with the quick responses via email!

Alex and Us
United Kingdom
Over 1 year using the app
Product Customizer replied January 23, 2020

Hello friends from Alex and Us!

Thanks for saying our app is brilliant and recommending it to others out there! It makes our hard work worthwhile! Glad our support team did a great job for you. Do let us know how else we can support you and Alex and Us at anytime! :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

November 1, 2018

Super quick in replying to my query to get me up and running again. (my oversight not theirs). Thank you

The Bespoke Workshop
United Kingdom
Over 1 year using the app
Edited March 27, 2023

I’ve used this app for years and it has given me just about everything I need to create a great user experience for my customers! Very quick response from the support team when I run into the occasional issue. Very satisfied!

BroTagz
United States
Over 1 year using the app
Product Customizer replied August 3, 2020

Hello to our friends from BroTagz,

Thanks SOOOO much for leaving this AWESOME review! We sincerely appreciate your support :-) Please don't hesitate to contact us if you have more queries, we are here to help. We wish BroTagz much success online! :-)

Melissa & The Product Options & Customizer Team

Edited November 21, 2018

Very nice solution. It is easy to install and modify. The customer Service is quick and very helpful. I am quite satisfied with this solution. Thank you Daniel!!

PHILmed Online Shop
Germany
Over 1 year using the app
October 29, 2022

This app works well. It helps us increase sales and meet customer demands also. It is also convenient to get custom request.

Newsoulworld
United Kingdom
Over 1 year using the app
Product Customizer replied November 1, 2022

Hello to our friends at Newsoulworld

Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Product Customizer. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

Tanu & The Product Customizer Support Team

July 11, 2016

We had tried basically every product options app for Shopify before this one, and found most of them to be buggy in some way. Some of them caused the page load times for our products to be dramatically slower, while others would clog up the admin by creating new inventory items for every new custom configuration, and so on.

When we first installed ShopStorm's Product Customizer, we were initially disappointed by the lack of customizable settings in the app, but we gave it a go anyway due to its superior performance. This was before we realised that their support team is fantastic and seemingly willing to handle any requests for customization you throw at them. After several emails back and forth, the product options on our store look very different to when we first got the app, and they are a fantastic fit for our theme on desktop or mobile. If there's something you don't like about the default settings, just tell them what you'd prefer and they can usually sort it for you in a timely manner. This kind of support is worth every cent you pay for the Plus plan. Once our store is up and running, we look forward to seeing if our business can benefit from implementing other ShopStorm apps.

Alu Computer
New Zealand
Over 1 year using the app