Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its customizable product options and user-friendly setup, ideal for businesses needing extensive product customization. It's praised for its reliability and compatibility with Shopify 2.0 themes. The customer service, especially Shevaughn and Nicoz, is commended for quick responses and effective problem-solving. The 24/7 live chat tech support is valued for its efficiency. A free plan is available for merchants with limited customization needs.

November 1, 2018

Super quick in replying to my query to get me up and running again. (my oversight not theirs). Thank you

The Bespoke Workshop
United Kingdom
Over 1 year using the app
Edited March 27, 2023

I’ve used this app for years and it has given me just about everything I need to create a great user experience for my customers! Very quick response from the support team when I run into the occasional issue. Very satisfied!

BroTagz
United States
Over 1 year using the app
Product Customizer replied August 3, 2020

Hello to our friends from BroTagz,

Thanks SOOOO much for leaving this AWESOME review! We sincerely appreciate your support :-) Please don't hesitate to contact us if you have more queries, we are here to help. We wish BroTagz much success online! :-)

Melissa & The Product Options & Customizer Team

Edited November 21, 2018

Very nice solution. It is easy to install and modify. The customer Service is quick and very helpful. I am quite satisfied with this solution. Thank you Daniel!!

PHILmed Online Shop
Germany
Over 1 year using the app
October 29, 2022

This app works well. It helps us increase sales and meet customer demands also. It is also convenient to get custom request.

Newsoulworld
United Kingdom
Over 1 year using the app
Product Customizer replied November 1, 2022

Hello to our friends at Newsoulworld

Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Product Customizer. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

Tanu & The Product Customizer Support Team

July 11, 2016

We had tried basically every product options app for Shopify before this one, and found most of them to be buggy in some way. Some of them caused the page load times for our products to be dramatically slower, while others would clog up the admin by creating new inventory items for every new custom configuration, and so on.

When we first installed ShopStorm's Product Customizer, we were initially disappointed by the lack of customizable settings in the app, but we gave it a go anyway due to its superior performance. This was before we realised that their support team is fantastic and seemingly willing to handle any requests for customization you throw at them. After several emails back and forth, the product options on our store look very different to when we first got the app, and they are a fantastic fit for our theme on desktop or mobile. If there's something you don't like about the default settings, just tell them what you'd prefer and they can usually sort it for you in a timely manner. This kind of support is worth every cent you pay for the Plus plan. Once our store is up and running, we look forward to seeing if our business can benefit from implementing other ShopStorm apps.

Alu Computer
New Zealand
Over 1 year using the app
October 19, 2022

Nice app! helps a lot, also the support is superb. They respond fast and they help you with the problem, very hands on

RELX Club Philippines
Philippines
Over 1 year using the app
Product Customizer replied October 20, 2022

Hello to our friends at RELX Club Philippines

Thank you for the glowing review and the recommendation. We're so happy to hear that our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

June 8, 2022

Had a small issue with 'required' fields not working. Hopped on the app chat and the team responded straight away and fixed my problem within 10 minutes. Great support!

SCMP Shop
Hong Kong SAR
Over 1 year using the app
Product Customizer replied June 8, 2022

Hello to our friends at SCMP Shop

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

October 19, 2016

Not only did the application work well, ShopStorm's support is AMAZING! They were able to get us up and running with a difficult custom product. I highly recommend their team and the application!

Eco Flower
United States
Over 1 year using the app
January 3, 2014

The Product Customizer App is amazing! Without the app I would not be able to run my store with the effective ease that the app provides. The interface is very easy to use and adding multiple items was not a problem. I would HIGHLY recommend this app to anybody who is in need of a multiple option ordering system. LOVE IT!

May Frayn
United States
Over 1 year using the app
August 19, 2013

This is app is definitely for anyone that has multiple products that all have more than the given 3 options.

Not only does it allow you to go beyond the given 3 options, but it allows you to save your options as a set and apply them to your other products. This saves so much time and saves me from such a tedious task of manually redoing every single option for every single item.

Tailored by Dang
United States
Over 1 year using the app