Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

June 8, 2022

Had a small issue with 'required' fields not working. Hopped on the app chat and the team responded straight away and fixed my problem within 10 minutes. Great support!

SCMP Shop
Hong Kong SAR
Over 1 year using the app
Product Customizer replied June 8, 2022

Hello to our friends at SCMP Shop

Thank you for the glowing review. We're so happy to hear that you are enjoying Product Customizer. We are happy our support team was able to assist you. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

October 19, 2016

Not only did the application work well, ShopStorm's support is AMAZING! They were able to get us up and running with a difficult custom product. I highly recommend their team and the application!

Eco Flower
United States
Over 1 year using the app
January 3, 2014

The Product Customizer App is amazing! Without the app I would not be able to run my store with the effective ease that the app provides. The interface is very easy to use and adding multiple items was not a problem. I would HIGHLY recommend this app to anybody who is in need of a multiple option ordering system. LOVE IT!

May Frayn
United States
Over 1 year using the app
August 19, 2013

This is app is definitely for anyone that has multiple products that all have more than the given 3 options.

Not only does it allow you to go beyond the given 3 options, but it allows you to save your options as a set and apply them to your other products. This saves so much time and saves me from such a tedious task of manually redoing every single option for every single item.

Tailored by Dang
United States
Over 1 year using the app
February 2, 2022

Kevon provided me extremely responsive support. He went above and beyond and actually installed the variant I needed in my Shopify theme. I'm a jewelry designer and needed a simple sizing variant on some of my products (not available for my needs in Shopify). I tried a few apps prior to Product Customizer that could not offer me this option. This app does cost more per month than I wanted to spend, but hopefully it will be well worth it. Customers want options and this app can provide that.

Tre Sun Designs
United States
Over 1 year using the app
Product Customizer replied February 4, 2022

Hello to our friends from Tre Sun Designs

We're so happy to hear that you are enjoying Product Customizer. We’re pleased that Kevon was able to help you:) We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment. Thanks for taking out the time to leave such a wonderful review. We wish you and your store great success!

Tanu & The Product Customizer Support Team

Edited August 27, 2020

Love this app! Very friendly customer services too! Great for my shop as its all about personalisations! Thank you.

Jo Curry Art Shop
United Kingdom
Over 1 year using the app
Product Customizer replied February 24, 2020

Hello friends from Jo Curry Art Shop!

So nice of you to leave us 5 stars here on the Shopify app store! It helps us so much. Glad you like the app and feel it's an awesome tool -- hope your online store sees huge success!! Thanks for the recommendation!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

Edited January 27, 2021

Great product, easy to use out of the box. As soon as I had any issues customer service helped me out within hours, it was amazing! Really friendly CS team. Product does what is says on the label, Adds options and Customizes, really easy to use!

Aerial Silks New Zealand
New Zealand
Over 1 year using the app
Product Customizer replied January 28, 2021

Hello to our friends from Aerial Silks New Zealand

Thank you for leaving us this great review! We are happy we could help :-) We wish you and your store all the best for 2021!

-Melissa & The Product Options & Customizer Team

April 4, 2017

Love this app! Way simpler than anything else on the market, and the customer service is next level excellent. Highly recommend!

Ohbebe
United States
Over 1 year using the app
February 28, 2022

We sell customised items and the functionality of this product is perfect. The customer service and support is absolutely first class.

Peach Cards
United Kingdom
Over 1 year using the app
Product Customizer replied March 2, 2022

Hello to our friends from Peach Cards

Thank you for leaving this thoughtful review! We appreciate you taking the time out to write this! We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Tanu & The Product Customizer Support Team

March 20, 2020

This app is very useful i like it so much, it helps my store to make more money.
Its completely working probably

Live Love Nurses
Vietnam
Over 1 year using the app
Product Customizer replied March 23, 2020

Hello friends from Live Love Nurses!

Thanks very much for taking the time to leave our app this kind review! Your store is so necessary right now, so we are glad to know about it. Hope Live Love Nurses is massively successful, and let us know if you encounter any issues at any time - we are always here to help!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team