Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

February 13, 2021

Customer Support is 100% on it. had an app issue that was QUICKLY solved! i love this APP thanks team!

SpeedySlaps
United States
Over 1 year using the app
Product Customizer replied February 15, 2021

Hello to our friends from SpeedySlaps

Thank you for leaving us this great review! We are glad we could help :-)

-Melissa & the Product Customizer Support Team

July 12, 2016

This is an amazing app and even more amazing is Kim´s support. Very happy to be a user of it for a long time and now even happier with the new and very easy interface! I surely recomend it! A must have app if you deal with personalized items! Thanks so much! ;-)

4party Kits Para Festas
Brazil
Over 1 year using the app
November 16, 2022

Fantastic customer support. Waited 10 seconds for a reply. The app works well and we're happy with it. Does what it says on the box

3RD ROCK
United Kingdom
Over 1 year using the app
Product Customizer replied November 16, 2022

Hello to our friends at 3RD ROCK

Thank you for the glowing review. We're thrilled to learn that our support team was able to help you quickly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!

Cheers,
Pushpesh & the Product Customizer Support Team

Edited September 21, 2022

Amazing app with amazing support as well! The staff was quite polite and clear on everything that I asked. The setup was as easy as I couldn't imagine.
Nobody likes issues on the apps but when they appear, it's very important to have a good support team as Product customizer has.

Zanatula
Serbia
Over 1 year using the app
Product Customizer replied April 25, 2022

Hello to our friends at Zanatula

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Cheers,
Pushpesh & the Product Customizer Support Team

November 7, 2014

Super helpful customer service. Very responsive. Makes my life easier!

Serpent & Staff
United States
Over 1 year using the app
October 31, 2021

REALLY... really, really helpful product support staff! App works well, does what it says on the box.

Aerial Silks Australia
New Zealand
Over 1 year using the app
Product Customizer replied November 2, 2021

Hello to our friends from Aerial Silks Australia

Thank you for the wonderful review! We really appreciate you taking the time out to share your experience with us. Do let us know if there are any other ways we can serve you - you rock!!

Cheers,
Pushpesh & the Product Customizer Support Team

November 1, 2022

The support line was super quick at resolving my issues. If they had not been quick, I would have been losing out on a lot of order information for many different customers.

printsbypreet
Canada
Over 1 year using the app
Product Customizer replied November 3, 2022

Hello to our friends at printsbypreet

Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Product Customizer Support Team

Edited November 15, 2018

We've recently started to customize a few of the products that we sell and were looking for an app that would allow us to not only offer multiple options, but also to charge based on the option(s) picked. After looking at a few different ones, this was EXACTLY what we needed. The ability to create templates and logical rules for the various options makes this app very, very worth the price. Easy to set up, easy to use. The developer even does the install for you quickly and is very responsive if you have questions. I wish I could give it more than 5 stars.

Areaware
United States
Over 1 year using the app
June 17, 2014

OMG Love this app! It's so easy to use. I can't imagine not having it.

Skin Like Butter
United States
Over 1 year using the app
Edited May 31, 2019

We recently installed this app to test it out for our subscription service and the ability to add more variants to our product. The tool is very intuitive and easy to use. When I had questions I emailed and got very quick responses and they actually answered my questions. (Even on the trial version). I would recommend this for anyone seeking to add more variants to their product in a seamless manner! Two thumbs up!

Betsy Boo's Boutique
United States
Over 1 year using the app
Product Customizer replied July 5, 2019

​This is Sean, the Customer Success Manager with Product Customizer :)

Thanks for taking the initiative to leave this rating! Really glad our app has been intuitive and easy to use for sure. Hope Betsy Boo's Boutique is a huge hit!

​Sean Hyatt, Customer Success Manager, Product Options & Customizer