Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its extensive customization features, user-friendly interface, and compatibility with Shopify 2.0 themes. It's ideal for businesses requiring product personalization such as monogramming or engraving. The customer support, especially the live chat, is praised for its promptness and professionalism. Merchants value the app's reliability and the ability to create templates for mass product application, saving time. It's highly recommended for product options and customization needs.

October 17, 2019

Love the customer Service :) they're super fast and helpful. Installation can be a pain.. But just reach out to them and they'll help you within 24hrs

CouplesPicks
Netherlands
11 months using the app
Product Customizer replied October 17, 2019

Hello friends from CouplesPicks!

Super cool of you to leave us this top-notch rating on the Shopify app store! So glad our app has been effective for you and that you're willing to
share :-) We love what we do and hope that your store is super-popular online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

October 31, 2018

Just switched over from another product options app and have been pleased with this app so far. Functions well.

Elite Athletic Gear
United States
10 months using the app
September 5, 2022

On my initial setup, I quickly found out that I needed help. I started a chat session with Shevaughn and explained what I was trying to accomplish with the Customizer app. We worked through different scenarios together, and he wrote custom code for me. It tested perfectly! This App is truly a great product and has even better customer service. What a great choice!

Gavin Wood and Laser
United States
10 months using the app
Product Customizer replied September 6, 2022

Hello to our friends at Gavin Wood and Laser

Thanks for sharing your review with us and the community. We're thrilled to learn that Shevaughn was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success.

Tanu & The Product Customizer Support Team

May 15, 2014

The app is extremely easy to use, and works very well! We were able to make all of the customizations needed for our site using it. Also customer service was quick and friendly which is always 50,000,000 points of awesome

Thank you guys, and keep up the good work.

RockingFramesandThangs
United States
10 months using the app
February 8, 2014

This is the only app for me! Very helpful when you have multiple sizes, colors, or customizable items like my store (orchardstreetgifts.com). Also - if you have multiple items in your inventory with the same features you can save a set and reuse the same set up for multiple items. Saving time and frustration! Highly recommended!!

OrchardStreetGifts.com
United States
10 months using the app
April 22, 2014

Well worth the $4 / month. We were able to drastically reduce the number of products listed by being able to offer color and personalization choices all in one product. www.ms-promotions.com

M&S Promotions
United States
10 months using the app
March 18, 2022

I like how easy it is to incorporate into my Shopify account. I had a question and was given an answer within minutes and they fixed the issue. I love this app!

Lovindem Designs
United States
10 months using the app
Product Customizer replied March 22, 2022

Hello to our friends at Lovindem Designs

Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying the app and that it has helped your business and your team. We are glad our support team could assist you! We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!

Tanu & The Product Customizer Support Team

January 19, 2014

Super simple to use. Works as advertised. Flexibility to take it even further. Perfect in my shop and at a very good price.

Thornhill Jewellery
United Kingdom
10 months using the app
February 12, 2020

Typically when you spend money with a business... be it buying a product at your local store or a subscription of sorts... be it in person or on the phone or online... the business will usually thank you for being a customer, right?

Basically, we give our money away and someone thanks us... But in this case, I wanna thank the people who provide this awesome app.. and thank you for providing a system that I was in desperate need of... so essentially thank you for taking my money!

Yaneeke, Steven, Jim, Collins and everyone else have been amazing and went out of their way to make sure this app worked with my theme and worked properly in my shop. It's not every day you run into a mod or app provider that wants to take the extra steps for their customers. And I truly appreciate it.

That aside... the app's features are crazy. Most of my products can be personalized and or has multiple colors etc. So I was looking for something like this. But when I saw the demos of the products and what it can do... the date picker... the swatch selector... the actual font preview selector... I was in awe. This was what I needed and so much more. Well worth the subscription price for me... as now it opens up more options for my customer... and the ability to be able to accommodate them more.

Thank you guys for an awesome App!!

Printing For Parties
United States
10 months using the app
Product Customizer replied February 12, 2020

Hello friends from Printing For Parties!

WOW!!!! Thanks SOOO much for the great review. Glad our team made sure our app worked with your theme and worked properly in your shop. We work really hard to take extra-good care of every user, so your kudos mean a lot. We are very proud of both our app and our service team! Sure hope Printing For Parties makes BIG $$$ online!!

-Sean & The Product Options & Customizer Support Team

November 12, 2022

I got this app a few weeks ago and it has given me all the additional options I wanted to have on my products. I'm not an expert but even I have been able to setup products how I would like to present them. Today (Sunday) I had an issue with seeing the variable information on an order so I sent an email to the support team and straightaway got a response from Aman who jumped onto the site and corrected settings that I had not completed. Thank you, it is greatly appreciated.

Two Wheel Decals
Australia
10 months using the app
Product Customizer replied November 14, 2022

Hello to our friends at Two Wheel Decals

Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We're thrilled to learn that Aman was able to assist you. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock!

Tanu & The Product Customizer Support Team