Reviews (1,784)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.
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This is a fantastic app. Yes, there are some free apps available that allow customers to customize products, but they all seem to be missing something that is kinda crucial, like adding different prices to different variations. This app has everything. It is so simple an easy to use and looks great in the storefront. The staff are super helpful and respond quickly. I appreciate that the ordering process is going to be more hands-off, meaning I can get my products out faster.
What a fantastic app! I would seriously urge anyone selling personalized products to get it at once!
Great interface, helpful and friendly support and simple to install the little bit of code needed (which is made even easier with the detailed tutorial vids).
Can not recommend this app enough!
Product Customizer works great! The drop down menus are super easy to create and the interface is easy to use! I highly recommend the app!
So far so good, I have tried a bunch of product options apps and has other have said they were just a pain or took to much time and being fiddly, so far if I could give 20 stars, I would.
Nice, simple to use app. Kim was very helpful.
It's a good app. the customer support very fast. so it was very easy to do Would definitely recommend!
Hello friends from Tee4lives!
SO appreciate the time you took to give our app and customer service this great review - we are pretty proud of both. Thanks for your recommendation and glad our team was able to assist. Let us know if there is every any questions or issues -- always here to help :)
-Sean the Customer Success Manager & The Product Options and Customizer Support Team
We can easily enable customization for new products with just a few clicks. Really cool! Great additional options.
Hi there Pole,
Thank you for taking the time to leave us this awesome review! We love that you are able to customize your products easily and that Product Options and Customizer works for your store.
Stephanie and the Customer Support Team
Great App, Great Service! This app allows me to have customers apply customization to only the products that I choose rather than my whole product line. Love the way the customization is captured in the order form prior to check out as well. Thanks for your prompt response to my inquiry for help installing the customizer on my product!
Hoping that support gets better. We had an issue where the prouct dropdowns we created stopped calculating and adding the extra charges to the customization. For example, we might offer customers the ability to upgrade to white glove delivery for an extra fee. This is currently not adding the extra fee at all. When I recorded a video gif of the problem and sent them a link, they tried to say it's slow internet even though my gif clearly shows the blunder happening. Hoping to update my review once they fix it, but going on day 3 during one of the biggest selling periods of the year for us (mother's day) without a fix. UPDATE: Customizer has been fixed and is working, although I'm going to keep this review at 3* until it works solidly for a month without a hiccup.
Hello to our friends from BedPlanet
Thanks so much for sharing your experience with us! We really appreciate you taking the time to share your feedback and being so open with us. We're really thankful for amazing customers like you and we hope your store scores it big online! :-)
-Melissa & The Product Options & Customizer Team
This app constantly crashes, you have to check it everyday to ensure its options are working. Today noticed options were missing, clicked on app, it had an update of the app. App updated and now I can't see any of my account information. Page comes up blank. Been waiting on support response all day. Customers cannot check out due to issues on the listing not showing. it's good when it does decide to work. but the inconsistency is truly getting annoying.
Hi JAS CRAFT CREATIONS,
We are aware that you are experiencing an issue where product options seem to be getting duplicated when creating new products. Unfortunately, we have not been able to replicate the issue yet. Our team will be reaching out to you shortly to arrange a meeting so that we can observe the issue and troubleshoot it with you in real-time.
Regarding the issue with the email associated with your account, this typically comes from the email associated with your Shopify account, which we cannot alter. We were able to manually update your email address in our system to rectify this, but we still recommend that you doublecheck Shopify to ensure that the correct information is there as well.
We're sorry for the inconvenience this has caused and are determined to make this right for you.
Update 1/30/2024: The problem you are experiencing is due to duplicating a product. When you do this, all of the options show up on the duplicated product. In order to get past this, you will have to create a new product instead of duplicating.
We attempted to meet with you regarding your concerns and you did not want to get on a Zoom call. A representative of our team has also sent you an email. We are going to be attempting to have a call with you within the next 24 hours to assist you. We would appreciate being able to walk with you through everything that you need.