Reviews (1,784)

Overall rating
4.8
Counts per rating level
  • 88% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its ability to manage multiple product customization options, essential for personalized items. It simplifies adding options like drop-down lists and image uploads, enhancing customer purchases. The support team is praised for their quick and effective resolution through live chat, email, and Zoom. Merchants recommend it for its reliable integration, functionality, and proactive customer service.

December 18, 2014

Nice, simple to use app. Kim was very helpful.

Powerhouse Design
United States
About 1 year using the app
March 10, 2020

It's a good app. the customer support very fast. so it was very easy to do Would definitely recommend!

Tee4lives
Vietnam
About 1 year using the app
Product Customizer replied March 10, 2020

Hello friends from Tee4lives!

SO appreciate the time you took to give our app and customer service this great review - we are pretty proud of both. Thanks for your recommendation and glad our team was able to assist. Let us know if there is every any questions or issues -- always here to help :)

-Sean the Customer Success Manager & The Product Options and Customizer Support Team

August 29, 2023

We can easily enable customization for new products with just a few clicks. Really cool! Great additional options.

Pole
Germany
About 1 year using the app
Product Customizer replied August 31, 2023

Hi there Pole,

Thank you for taking the time to leave us this awesome review! We love that you are able to customize your products easily and that Product Options and Customizer works for your store.

Stephanie and the Customer Support Team

August 21, 2015

Love this app! I had a couple questions regarding this app and Kim was so nice and helpful! I'm so glad I downloaded this! It's super easy to install and super easy to use!

Paper K Studios
United States
About 1 year using the app
March 26, 2024

Aman is great!

Classickit
Norway
About 5 hours using the app
Product Customizer replied March 28, 2024

Hi Classickit,

Thanks for recognizing Aman! He is a rockstar on our team and will be thrilled to read this review. We're always here to assist!

Edited November 24, 2022

Good job, there more room for growth and betterment.
Looking forward to more issues getting resolved.

generalmarts.com
United States
About 1 year using the app
Product Customizer replied November 9, 2022

Hello to our friends at generalmarts.com

Thank you for leaving this thoughtful review! We appreciate you taking the time to write this! We are happy our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed!

Cheers,
Pushpesh & the Product Customizer Support Team

February 17, 2021

Kevon was amazing!!! I accidentally deleted this app which threw our site into a tailspin because we lost the ability for our customers to personalize their items. Not good for a personalization store!!! It took me a few days to realize what had happened, but once I got to the bottom of it, I sent an email to the company immediately. Thank goodness for their attention! He had us up and running again in just over 2 hours, and we didn't have to redo all of our products, it came back up and is working wonderfully. I can NOT recommend this app enough! We do personalization of all types, and with this app, our job is much easier. Work smarter, not harder... add this app your store, too! All of us at www.EnchantedMemoriesBranson are thankful for your help, Kevon!

Enchanted Memories, Custom Engraving & Unique Gifts
United States
About 1 year using the app
Product Customizer replied February 17, 2021

Hello to our friends from Enchanted Memories, Custom Engraving & Unique Gifts

We are happy we could assist you! Thank you for leaving us this great review! :-) We wish you and your store all the best!

-Melissa & the Product Customizer Support Team

July 3, 2014

This app is a GOD send. Most of the items in my store require personalization. It's great that my customers can type their names right on the product page. If you're offering personalized items. This app is a must.

Girls Named Tiffani
United States
About 1 year using the app
June 16, 2022

I just installed this app and right away got assistance from Kevon to help me set it up. He worked super fast and understood all my needs. 100% recommend it

Jululu
Canada
About 1 year using the app
Product Customizer replied June 20, 2022

Hello to our friends at Jululu

We are incredibly grateful that you took the time out to leave us such a wonderful review. We're delighted to hear that you are enjoying Product Customizer and that Kevon was able to assist you. We’ll make sure we pass your kind words along to Kevon, who we know will be delighted to read your comment.

Tanu & the Product Customizer Support Team

December 16, 2019

This application is incredible and the people that work for them are even better! I received extraordinary support with great communication and superb development. Thank you guys and keep up the good work!

Salman Haye Designs
United States
12 months using the app
Product Customizer replied December 16, 2019

Hello friends from Salman Haye Designs!

SO THRILLED that you left us this top-notch rating on the Shopify app store. We're glad you think our app is incredible and that our support is extraordinary!! :-) We love what we do and hope that Salman Haye Designs is super-popular online!

-Sean the Customer Success Manager & The Product Options and Customizer Support Team