Product Options and Customizer
Customize product options, variations + file uploads with ease
Reviews
TopLinePrints
Does not work! They'll take your money for a service they do not fulfill. Have never been able to download any files my customers have uploaded, I have to email them and ask them for it directly. Complete waste of money!
Developer reply
Hello to our friends from TopLinePrints
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I thoroughly checked your concern and this is something we can fix. The issue with file uploads occur generally when ajax is enabled on your theme. We are also working on a permanent fix which should be rolled out very soon so that you never have to face these issues again. I understand your frustration at not being able to download the files with your orders. I want to assure you that we are working round the clock to address your issue.
Again, we are so sorry about what happened here (it is not normal with our app). We work SUPER hard to make sure every merchant who uses our app has an A+ experience.
Regards,
Pushpesh & the Product Customizer Support Team
coffeecafeBE
Worst shopify app experience ever! So many bugs, poor (no sorry very poor) customer support. Didn't manage to fix simple issues within the first few days. If they went higher up the chain to Kevon he could fix the issues, but then new issues would pop-up instantly. There are much cheaper alternatives available ... I recommend they fix their first line support first..because with these default mails they sent the communication is very poor and often misunderstood. Very frustrating experience! Update 05/10/2021: I got a follow up from Pushpesh to check the things again, based on my bad review. Since I already looked into an alternative I'm not going through with that, but others might. So in all honesty they are responsive, I just wish (especially when on a tight deadline) that this kind of urgency would be earlier in the process and not only after a 1 star review.
Developer reply
Frederic, Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Product Customizer.
I am sorry to hear that not all of your issues were resolved within the first few days. We regret that we were not able to provide you a good experience with the app. I'm VERY sorry about this, it is not at all what we aim for.
Would you be open to give us a chance to try this again? I can personally make sure you are 100% taken care of and get our BEST developers to get it right for your store's theme right away.
Please let me know if I can help you with that? Again I'm very sorry about your experience.
Regards,
Pushpesh & the Product Customizer Support Team
armbandmitbabynamen.de
You can't use customization for the featured product which is shown on the homepage! Support, very very poor too! They didn't try to help me to add customization for the product on the homepage.
Developer reply
Hey Nemanja,
Thanks for leaving this review, and I'm so sorry the app didn't work as expected for you, so my sincerest apologies.
With your request for customization on the homepage, I want to clarify that we offer customization mainly on the product and cart page. But after receiving your request, the team is trying to figure out if we can create customization for you on the home page for the featured product. That is why the support team is taking more than usual time.
We really want to treat all our customers well and wanted to solve their issues as fast as possible. So once again apologize for the bad experience.
Tanveer & The Product Customizer Team
Litzzy
I cannot downgrade or delete the app, even I clear all the options. The app still has the error codes that I need to clear the option
Developer reply
Hello Litzzy,
Takeen here from the Product Customizer Dev Team. We are sorry about the issue here with our app as we only want your experience to be as smooth as butter!
I would like to speak with you asap for best resolution so would you mind reaching out to us via email and ask for me directly? From there we can make arrangements to have this sorted.
-- Takeen / PC Dev
Source Vitál Pro
I couldn't get their "wizard" to actually work correctly. After going round and round providing the same information multiple times, their support completely stopped corresponding with me. I guess if they thought if they ignored me, the issue would just go away. Terrible experience.
Developer reply
We're very sorry about the experience here and this is definitely not what we'd want you to have with our app.
The Wizard is not perfect however it runs seamlessly on over 500 stores since its release with the exception of some themes that were custom/modified.
We'd like to work on the issue and walk you through the Wizard via Live Chat or a Web Call as soon as possible. I have emailed you so you can reach out as soon as you're able to.
Thanks!
Family Shark
The technical support department is too bad, always prolonging the support time, badly affecting the business. 1 star
Developer reply
Thank you very much for leaving us this feedback. This is Sean, the Customer Success Manager with Product Customizer.
I see that your unique theme was causing a rare issue with compatibility with our app, and it did take our support team longer than normal as they tried to get to the bottom of it. I'm VERY sorry about this, it is not at all what we aim for.
We would love the chance to try this again? I can personally make sure you are 100% taken care of and get our BEST developers to get it right for your stores theme right away.
Please let me know if I can help you with that? Again I'm very sorry about your experience.
Sean H - Customer Success Manager
Newyorkcreation
One of Worst app in this category.. product not able to synced with real time.. every time i have to contact to customer support.. what the hell is this also they charge 19$ for nothing..
Developer reply
Just a friendly followup here - we never heard from you on how we could help fix this. We really want to help... Could you let us know? Thanks!
-Sean
Hello to our friends from Fitness Cube!
Thanks for leaving this review, and I'm so sorry the app didn't work as expected. That is not a normal issue that our users have, so sincerest apologies.
Did you know that our app includes 100% Free and Unlimited support? We would have fixed that for you right away if we had known about this issue. With our app, changes to products or product options DO UPDATE in real-time. But if they weren't on your store, we could have fixed that immediately...
Can you give us a chance to fix this for you? Happy to credit that charge back to you right away as well...
Please let me know asap - we are 100% here to help, 24/7...
Sean H & The Product Customizer Support Team
utilsteals
It's difficult to use, and when I want to uninstall, I find it difficult to uninstall. This has caused me a lot of trouble, the customer service efficiency is very low, I am very angry! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
Developer reply
Hello,
This is Sean with Product Customizer. Looks like you added our app, emailed us quite a few times in a 2-hour period, and then removed our app. We could have helped you in very short order if you had waited just a little longer. We really did want to help you and get the app fully ready for you asap...
We still can if you'd like to try again? I can help you personally to get fully installed and make sure it is working perfectly with your theme. I will email you directly as well, so please reply to my email. Thanks! We'd love the chance to get this right for you :) Our app is awesome and it should be perfect for your store!
Thanks so much,
Sean & The Product Customizer Support Team
UNIQ's - Gift Store
Updated my product in my store. It doesn't showed inside this apps. ZZzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz
Developer reply
Hello!
This is Sean, the Customer Success Manager for Product Customizer.
I'm so sorry that there was a delay between when you updated a product on your store and when it showed in our app. Usually that takes 1-2 seconds... sometimes if it is a bigger change (or a whole bunch of changes), it can take 1-2 minutes.
Can you let me know if you saw that issue again? It should be VERY rare with our app.
We are always also working on improvements to our app, so we will be working on this right away! Thanks so much! Let me know if there is anything we can do for you to earn a better rating here... we try very hard to give 100% of our clients an AWESOME experience, 100% of the time! :)
Sean H & The Product Options & Customizer Support Team
EUG FASHION
After removing the App it's still there on my Theme code causing conflict with the New App that i have install on my shop, have contact the DEV team for solution to Remove Completely their App form my Store. Still waiting their response....
Developer reply
Hello again friends from EUG Fashion!
Just a friendly followup to make sure your issue is resolved? We did respond and fixed the code the same day you emailed us and posted this review. We are always here to help, no matter what...
Would still love for you to remove this review? Would be much appreciated!
Sean and The Product Customizer Team
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Reply June 8:
Happy Monday!
Friendly followup to make double-sure that you are taken care of now? We did revert your theme's coding to the original 2 days ago (the same day you emailed us about this). Should be fixed, we're always happy to do that!
If you're good to go now, we'd love it if you could remove that 1-star review you left for our app... it REALLY hurts us to get even 1 of those :(
Please let me know what else I can do for you. Here to help...
Sean H & The Product Customizer Team