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Good solution, but downgrading it to three stars. We are using this to rewrite our product descriptions, and we are finding too many similarities across products. Many sentences are recycled over and over, which makes descriptions look similar. It would be great to have a wider range of possibilities to make it look more natural and original. It would also be helpful to set different tones for product descriptions.
Hi Frank, thank you for your feedback.
I am so sorry to hear that you didn't have a good experience with our app and support team.
I've sent an email your way and we tried reaching out on the phone to see if we could help to find a solution as well. I apologize if you felt that you were incorrectly charged and didn't receive a response from support. Subscription charges are automatically triggered each month until cancellation as credits are topped up at the end of each subscription month.
I've reached out and given you my direct email as well—appreciate if you could follow up there and we'll do our best to see how we can turn your experience into a positive one.
Joshua
Co-founder