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On the first day, I was pleased with the customer service. However, on the second day, when I had additional questions, the response time was noticeably slower. I inquired about extra features and was informed that while these were available, they required an upgrade to a higher-tier plan ($49.99 per month). I accepted the higher price on the condition that I would receive the requested features. Unfortunately, after waiting two days for a demo without any follow-up, I decided to switch my custom product designer to “CUSTOMIFY.” I now find that this new design editor (Customify) better meets my needs and includes all the necessary features.
Thank you for your feedback! We're glad to hear that you were initially pleased with our customer service. We did try to connect with you via email but didn't receive a response initially. Once we were ready to show the demo, we shared it and made ourselves available to connect during business hours.
Regarding the additional features, we appreciate your understanding of the plan upgrade. Our goal is to ensure you receive the best value and the features you need. If there’s anything specific we can do to improve your experience, please let us know—we're happy to help!
We truly appreciate your support and would love the opportunity to enhance your experience with our app.
Customer support is very helpful and responsive to questions and concerns. The app does what it needs to do. If you're looking for a simple and straightforward product designer app, this is the one.
Update:
The app has little issues such as the clip art no longer showing up and when a customer clicks the customize button sometimes the upload file button does not appear. The app works sometimes.
We greatly appreciate your review. It is a pleasure to have you as a customer. we are here for you. Contact us freely for any help.
The function is very good, but the uploaded template image can only show half, I think this is a bug, please solve it as soon as possible
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are sorry to hear that your experience with our company fell short of your expectations.
We strive to provide excellent service to all of our customers, and we are disappointed to learn that we did not meet your needs on this occasion. Your satisfaction is important to us, and we would like to make things right.
Thank you for bringing this matter to our attention, and we look forward to the possibility of serving you better