SB Custom Product Designer
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I've been using this app on Shopify for a few months now. I suddenly ran into a few issues recently, but the support team resolved them very quickly. Because of this, I find it a great app for letting my customers personalize their products on my site.
Thank you so much for your feedback 😊
We’re really glad to hear that you’ve been using the app for a few months and that our support team was able to quickly resolve the recent issues you faced. It’s great to know the app is helping your customers personalize their products smoothly on your store.
We truly appreciate your trust and support. If you ever need any assistance in the future, we’re always here to help 🚀
I had a problem where the “Customize” option disappeared when I switched variants. The support team was very helpful and assisted me quickly—thank you for that.
So far, everything is working as it should, I can't say anything negative about it yet.
Thank you so much 😊
We’re really glad our support team was able to quickly help you resolve the issue with the “Customize” option and get everything working properly again.
It’s great to hear that things are running smoothly now, and we truly appreciate your honest feedback so far. If you ever face any issues or need assistance in the future, we’re always here to help 🚀
werk prima, goed geholpen door de klantenservice
Apart from certain features being slightly harder to configure, the app has been really great. The customer service is also excellent; we had a minor issue for which we contacted the team and they solved it very fast.
Thank you so much for your kind and thoughtful feedback! 😊 We're delighted to hear that you’ve had a great experience with our product personalization app overall and that our support team could assist you quickly when needed.
We truly appreciate your understanding regarding the configuration — our team is always working to make the setup process even smoother and more intuitive for all users. Your feedback helps us identify where we can improve, and we’re grateful for that.
If you ever have more suggestions or need any assistance in the future, please don’t hesitate to reach out. We’re always here to help and ensure you get the best possible experience from the app. 💪✨
Thank you once again for your support! 💛
Thanks to Priyanka for the quick and helpful support during the module setup. The app looks promising for simple, one-off products without variants, but it feels a bit limited when it comes to more dynamic like the price. For example, the image bank is only available in English, and there are no ready-to-use templates.
That said, the team is responsive and open to developing custom features if needed, which is definitely a plus.
Thank you for sharing your detailed feedback! 🌟
We’re so glad to hear Priyanka could assist you quickly during the setup. Your suggestions about pricing flexibility, language options, and templates are very valuable, and we’ll keep them in mind as we continue improving the app.
We truly appreciate your recognition of our team’s responsiveness, and we’re always happy to discuss custom features to better fit your needs. Looking forward to supporting your success! 🚀
Great value for money. The integration and initial setup can be a bit challenging, but the customer support is responsive and helpful.
Thank you so much for your honest feedback! 😊
We’re really glad to hear you find the app great value for money and that our support team has been responsive and helpful when you needed assistance 🙌💬 We also appreciate your note about the setup and integration—it’s valuable feedback that helps us improve the onboarding experience.
If you ever need any further help or guidance, we’re always here for you 🚀
Jay 100%recomeded for customer service and SB CUSTOM PRODUCT DESIGHN works for my website
Thank you so much for your kind words and for the 100% recommendation! 😊 We're thrilled to hear that our customer service met your expectations and that SB Custom Product Design is working well for your website. If you ever need anything or have questions, we're always here to help. Wishing you continued success with your store!
Great app, would highly recommend it. Great customer service.
Thank you for your wonderful review! 😊 We're delighted to hear that you love the app and our customer service. Your recommendation means a lot to us! 🚀 If you ever need any assistance, we're always here to help. 🎉
I really like this app because it presents a very simple, easy-to-understand user interface to my customers. It meets my business need when it comes to easily allowing my customers to make their custom design.
They also responded fast after 3 days from the time I emailed them (they're off on that weekend). And they solved my tech problem in relation to their app.
The things that didn't meet my business need was it currently only supports the store's default currency, when my store supports multi-currencies. I also do not know how it integrates to my preferred print-on-demand provider, although the product description in the Shopify app store says that they do support it.
I'll definitely reconsider this app in the near future, when those business needs above are timely addressed.
If you don't have those business needs like mine, then this app maybe for you!
Thank you for your detailed and thoughtful review! 😊 We're so glad to hear that you found the app simple and easy to use for your customers. Your feedback about multi-currency support and integration with your preferred print-on-demand provider is greatly appreciated—we're always looking for ways to improve and meet more business needs.
We truly appreciate your patience and are happy we could resolve your technical issue. If we introduce these features in the future, we’d love to have you back! 🚀
Wishing you all the best, and thanks again for sharing your experience! 💙
