BOLD Discounts ‑ Flash Sales

I'm sure this app is useful for smaller shops. Unfortunately, we found it to be very inconsistent and unreliable. Support is very slow and there are features that don't work the way they claim. Shops with collections carrying more than 50 products aren't going to have a good time.

I was very hopeful when I first found the app but left after the free trial to find a more reliable solution.

Customer service is non-existent. Don't install this app unless you're confident that you won't need to use it within the 14 day trial period, and be prepared to have to wait longer than that.

simply dreadful app, the time settings failed to work, so one of our discounts continued on long than planned.

I then tried to disable one discount and it will not turn off, subsequently i've deleted the app and discounts are still live!

I've emailed support and heard nothing back, its been over 4 days!

We have no choice but to re-list every product which still have the discount present.

Avoid this app like the plague.

Updated November 26.2020: Your app just messed up our store so bad. I had to uninstall it and go back to manually discounting everything during Black Friday. Buy Buttons and Quantity boxes won't show up on any iOS devices, which is over 80% of our traffic. It works fine with Android devices. PLEASE do not offer this product until it is properly fixed. I should have known not to have you guys install this when the installer was broken and didn't work in the first place. Theme being used is Mobilia by Out of the Sandbox which is used by a great deal of sites. Previous Review:
I am glad that I did a test item instead of relying on this to work next week for Black Friday. The installer did not work but there was no way of knowing that it didn't work, because no errors were given. I chatted with support and they did say that they could manually install it for me but could not tell me if the process would take hours, days, or weeks when I asked. I was told that recently it was weeks but that they had hired more people so it might be less.

I got this app to work in tandem with product upset. Product upsell is not working correctly, and I am getting the run around from Bold. I have support tickets that seemingly are ignored. Responses that I do get do not relate to the issue. nobody answers the phone or calls back. Horrible Support services. The worst I have ever seen.

If I could less than 1 star I would. I installed the app and that was fine until it came time for the app to be uninstalled. My site was left with lots of left over code with products still displaying with discounted prices.

Also, once I tried removing the code now my entire catalog of products is showing as unavailable. So basically I'm losing money every day as I've yet to get a response today after several emails and also after the first person said that my problem would be solved asap. In the meantime this is the second day that my website is non operational.

If you're ok with having lots of buggy code left in your site I guess this is the app for you. If not, I'd suggest you move on to another alternative solution.

Remove your code from my theme ----------------------------------------------------------------------------------------------------------

CAVEAT EMPTOR, support for this app is mediocre, time consuming, and very frustrating, and I'm really just too busy for this crap.

Their communication skills have thus far been very limited, and I don't know if the issue is:

a. there is a communication disconnect and they don't understand what I am asking for (although I'm a pretty lucid and a direct communicator)

b. they are dense

c. they are lazy

d. they really have no idea what it's like to run a small business

Regardless, I'm regretting buying the app and I wish I'd gone with one of the other apps.

Sale Icon and Countdown Timers are not part of the initial app, they have to be added afterward, which might be OK if you are a code-head, but if you're just a regular small business owner you'll have to pay them to install it for you. The price isn't horrible, I was ok with that, except they don't tell your any of this until you've already BOUGHT the app, and then the info is provided in an email. A link is provided in that email to a web page you won't be able to find it any other way, so DO NOT DELETE THAT EMAIL! On the web page it tells you to choose your Sale Icon & Countdown Timer choices, but it doesn't have a button or link illustrating your choices. There is a button at the bottom of the page that says "GET HELP" so I clicked it, thinking it would send me to a reference page, but it just billed me for the service. When the system asked me to Refuse/OK the charge I refused it (as I was nowhere ready to move ahead) and it still registered me for the service.

I then emailed them, explaining that I was charged, was not ready to move forward, and was having a hard time finding my choices. They responded, offering to refund the charge and offer the services for free. Several more emails were exchanged, thanking them for the freebie, but I still needed the webpage that illustrates my choices. They kept sending me emails asking me to give them access to my shopify site, and I kept replying that I needed them to send me to the appropriate page with the options. They didn't get back to me over the weekend, despite the fact that I told them time was of the essence, and all I needed was for them to send me a link to the appropriate web page - not rocket science, and not a lot of work.

Monday morning they replied with a small, difficult to read screenshot of a the appropriate web page, but no link or http address to the page it originated from. Seriously?! I finally excavated the email I referred to above (the one you should not, under any circumstances, misplace), found the link, and it appeared to be the page the screenshot was referring to. THANK GOD! I finally found the options I was looking for, and then found that they don't have any illustrations of what the different option will look like on your web page. Not super helpful if you don't want your online store to look like a MySpace page.

Other Issues:

1. They don't have videos for all of their options. When you click the video button it says they are making one.

2. You can't find answers to all issues on the support page. For example, they don't have any support showing your options for Sale icons or Countdown Timers on the support page.

ADDENDUM
After I posted this review I received an email from one of the co-owners offering apologies and the following choice bits:

"Everyone at the office read it and it's really made us all depressed."

"...when I saw him (customer rep) read what you wrote that and called him dense his face just sunk, he feels really bad."

"This review has really put everyone in the office into a depressed mood so I wanna do what I can here. It's the meanest review we've ever got, and right before Christmas... :-( "

I'm not sure this company is run by adults, definitely not business people. All I want is software that works quickly and easily so I can get on with the work of my business.

Slow and horrible customer service. I wasted an hour with Rajni in the live chat and it was like talking to a brick wall, as he kept ignoring the issues I had.

I would need 2 of the BOLD apps to offer a free product with another one or offer one at % cost. I am a small business and its is far too expensive for my small business with about 2 offersevery 3 months