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I'm sure this app is useful for smaller shops. Unfortunately, we found it to be very inconsistent and unreliable. Support is very slow and there are features that don't work the way they claim. Shops with collections carrying more than 50 products aren't going to have a good time.
I was very hopeful when I first found the app but left after the free trial to find a more reliable solution.
Hi there, I just wanted to apologize that you have had a bad experience with our app and our support. We certainly do not want our customers to have a poor experience when working with us, and we sincerely apologize!
Unfortunately, we weren't able to find any correspondence with you aside from this review. Our specialist, Guri, has reached out to you via phone and email in order to see if we can get to the bottom of the issue, as he mentioned that the installation was not completed by our ROBO installer or by our installation experts.
We hope to be able to get in touch with you!
SE POTESSI DAREI -1. HANNO SPACCATO IL MIO NEGOZIO RENDENDOLO INAGIBILE PER 2 GIORNI, PER FORTUNA AVEVO UN TEMA DI PROVA ED HO MESSO ONLINE QUELLO VECCHIO. IL SUPPORTO LENTISSIMO è ARRIVATO DOPO DUE GIORNI CON LAVORAZIONE DI ULTERIORI 4 GIORNI. IMMAGINATE SE NON AVEVO UN TEMA DI PROVA QUANTO LAVORO AVEVO PERSO!!
NON ISTALLARE SE NON VUOI DISTRUGGERE IL TUO TEMA.
This app didn't do what I needed for my own store, which is fine as that happens frequently. However, even after deleting the app, it has caused issues in my theme which has completely changed the layout on my collections pages and the way my prices are shown. My website does not load properly and looks unprofessional. I have reached out to their support team a few days ago and have not heard. I would not recommend this app, even if it did what you wanted it to because their customer service is unresponsive.
Updated November 26.2020: Your app just messed up our store so bad. I had to uninstall it and go back to manually discounting everything during Black Friday. Buy Buttons and Quantity boxes won't show up on any iOS devices, which is over 80% of our traffic. It works fine with Android devices. PLEASE do not offer this product until it is properly fixed. I should have known not to have you guys install this when the installer was broken and didn't work in the first place. Theme being used is Mobilia by Out of the Sandbox which is used by a great deal of sites. Previous Review:
I am glad that I did a test item instead of relying on this to work next week for Black Friday. The installer did not work but there was no way of knowing that it didn't work, because no errors were given. I chatted with support and they did say that they could manually install it for me but could not tell me if the process would take hours, days, or weeks when I asked. I was told that recently it was weeks but that they had hired more people so it might be less.
user support is horrible so far (waiting to see). theme install require manual work, and I asked for help. They responded the ticket quickly, but nothing was actually done properly and no discount showed up.
Thank you for your review. We are very sorry that you experienced these issues during install. We are always working on improving our app and your feedback is very important to us.
This app has some major problems and is absolutely the slowest syncing app I have ever used. I made several discounts and added them to my store and they showed correctly. I started running the promotions but when I checked the next morning all the discounts were gone. The product still showed the Sale logo but the price was back to full retail. Support told me I would have to make each discount inactive and let it sync and then activate and sync it again. This took me over 8 hours but worked and discounts were showing again even though the amount of time it took was ridiculous. Next morning I check my site and all the discounts are gone again. I sent another email to support several hours ago but still have not heard back from them. I am looking for another app that will work now.
Remove your code from my theme ----------------------------------------------------------------------------------------------------------
Customer service is non-existent. Don't install this app unless you're confident that you won't need to use it within the 14 day trial period, and be prepared to have to wait longer than that.
simply dreadful app, the time settings failed to work, so one of our discounts continued on long than planned.
I then tried to disable one discount and it will not turn off, subsequently i've deleted the app and discounts are still live!
I've emailed support and heard nothing back, its been over 4 days!
We have no choice but to re-list every product which still have the discount present.
Avoid this app like the plague.
I got this app to work in tandem with product upset. Product upsell is not working correctly, and I am getting the run around from Bold. I have support tickets that seemingly are ignored. Responses that I do get do not relate to the issue. nobody answers the phone or calls back. Horrible Support services. The worst I have ever seen.