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Very helpful customer service! Chilli helped me make all the changes I needed to customize this for my sale
Thank you so much for your feedback! Thrilled to hear that Challi was able to help with the customization you were looking for.
Kelsey's customer service was amazing! She answered all of my questions quickly, thoroughly and in a friendly manner.
Thank you so much for the review. We are so happy to hear that Kelsey was able to help answer any questions you had. Please feel free to reach out in the future!
simply dreadful app, the time settings failed to work, so one of our discounts continued on long than planned.
I then tried to disable one discount and it will not turn off, subsequently i've deleted the app and discounts are still live!
I've emailed support and heard nothing back, its been over 4 days!
We have no choice but to re-list every product which still have the discount present.
Avoid this app like the plague.
Updated November 26.2020: Your app just messed up our store so bad. I had to uninstall it and go back to manually discounting everything during Black Friday. Buy Buttons and Quantity boxes won't show up on any iOS devices, which is over 80% of our traffic. It works fine with Android devices. PLEASE do not offer this product until it is properly fixed. I should have known not to have you guys install this when the installer was broken and didn't work in the first place. Theme being used is Mobilia by Out of the Sandbox which is used by a great deal of sites. Previous Review:
I am glad that I did a test item instead of relying on this to work next week for Black Friday. The installer did not work but there was no way of knowing that it didn't work, because no errors were given. I chatted with support and they did say that they could manually install it for me but could not tell me if the process would take hours, days, or weeks when I asked. I was told that recently it was weeks but that they had hired more people so it might be less.
user support is horrible so far (waiting to see). theme install require manual work, and I asked for help. They responded the ticket quickly, but nothing was actually done properly and no discount showed up.
Thank you for your review. We are very sorry that you experienced these issues during install. We are always working on improving our app and your feedback is very important to us.
Great app, clean & easy to use. Very impressed with the customer service & technical support offered by this developer.
WOOW! Their support is AWESOME! They set up everything and were very friendly! Thank you
I got this app to work in tandem with product upset. Product upsell is not working correctly, and I am getting the run around from Bold. I have support tickets that seemingly are ignored. Responses that I do get do not relate to the issue. nobody answers the phone or calls back. Horrible Support services. The worst I have ever seen.
I decided to go with another bold app, and of course I needed help. I think I deleted the app about 4 times out of frustration and tried other apps, but I kept on coming back to this one. I decided to reach out for help, and I was happy I did. I ended up getting Aryan Sharma. I was happy about that, because Aryan did at outstanding job with helping me with the bold upsell app. I promise you, if it wasn't for Aryan I would have given up on both apps. Awesome customer service!!
Very enthusiastic and helpful.