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Bold has been extremely useful in creating sales for our business, making it super easy to put your entire store on sale. I wanted to exclude one product and hopped on their AI chat to find out how and when the AI chat couldn't quite help me a real human, Irfan, stepped in and gave me a workaround to complete exactly what I needed. Thank you BOLD and thank you Irfan!!
This is the WORST application I've ever seen in my life. Because my discounts KEPT INCREASING UNINTENTIONALLY. They ended up applying a 99% discount even though I DID NOT WANT IT. There's NO live support available to quickly resolve this situation.
After a webinar by the BOLD co-founder, we were excited to give this a try to create value to our long term subscription customers as he suggested as one of the many features this app can do. Only to find out that it really doesn't work the way he stated in the webinar with the app.
BOLD is a great subscription model but that's kind of where it ends as everything else is piece meal adds that are not intuitive and needs further development.
I'm done with this app. We've been using it for several years now, but this is the end. During our Black Friday sale we set up tiered discounts. Some variants of products were discounted 20%, some were 25%. Unfortunately, this app incorrectly discounted all of our variants 25%. It has worked fine for quite some time until we reached out to support and they told us we had two versions installed on our store. While the extra 5% may not seem like much, it is 10% more than we would typically discount our products due to our margins. We will stick with Shopify's automatic discounts going forward, especially since they finally allow you to choose if coupon stacking is an option or not.
I tried removing the discount I had applied and it hasn't applied it to all my products even though the sync was complete. Tried to reach out to customer support as this needs fixing urgently but I'm out of hours - not good enough for an e-comm store. I have uninstalled the app but it has not fixed my problem.
Hey there - really sorry for the trouble you had. Wondering if maybe the products that didn't discount simply weren't selected? It should always discount all the products selected, but if you selected a product in a collection, or a by tag etc and maybe some products weren't included they were missed.
As someone else said already, why do you say you have a free plan— if you have no free plan?
Hi! I apologize for the confusion. The app is free for *development* shops. Meaning - stores that are not on a paid Shopify plan but are a dev shop that an agency is setting up, testing with, or is a sandbox shop. We tried to make that as clear as possible in the description. Really sorry for the confusion on that.
5 support requests later, still no response
The discount doesnt work well or function with multiple currencies
Hello, our team has reached out to provide assistance but we haven't heard back from you yet. Please respond in order for us to help with your affiliate question.
I removed and discounts still applied. I cant remove. And support NEVER RESPONDS
Something doesn't sound right, wondering if you maybe tried to remove the discounts another way and not through the app? The app discounts products through Shopify's API, and then when you turn off a sale it changes them back through the API. Sometimes we see merchants try to manually change prices back in Shopify rather than through the app. Wondering if maybe that happened.
Decided in the 11th hour approaching Black Friday that we should have sale prices reflected on our website rather than relying solely on coupon codes like we had in the past. Found this app and installed it and was able to run a bunch of discounts in just a few minutes without any issues. The basic functionality works great right out of the box, if you want to tweak the 'on sale' tag or use the countdown timer that takes more work but all the promo discounting stuff worked great without any effort. A few days later we finally used their install services for the countdown timer and 'on sale' tag to be a little fancier than the standard, and it was prompt and worked well with no issues. Since then I have had excellent support, prompt chat support from an actual developer who was able to immediately help with any issues with how the sale icon or countdown timer were displaying in our theme, etc.
At Bold's request, I am updating my review, and i am glad they asked me to. They do take feedback and implement changes. I previously had a bad experience with an upgraded version of this app, but recent fixes have made it my go-to for running sales on our site. This app will do in a few seconds what would take much much longer to do by hand on the Shopify back-end. It is way easier to install, and you have complete control over where the sales icons and timers appear, or when they appear. It does take some getting used to the interface. The one thing that is important to keep in mind is: make sure you turn off all sales before you change pricing in your inventory. This system will handle the calculations for % or $ discounts. IF you change something while a sale is running, you risk not getting your MSRP pricing back. Aside from that, it is pretty easy to setup your groups, and easier still to get your sales going with time limits. Give it a chance!! its worth it.