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let's just say we haven't gotten started off on the right foot with bold apps. i read all the reviews, spent hours setting up my BFCM sale, got excited for it to launch, then the day of I woke up to dozens of emails and DMs from frustrated customers saying the discount disappeared when they go to the cart. 8 hours later of being on and off with customer support a solution was found...by me! the slide out cart app we had seemed to be causing the problem, i deleted it and went on my way as it seemed everything was working fine. went to bed exhausted, then woke up to our drop down menu not working and the bold discount app applying 20% off of everything (including brands that are never allowed to go on sale), now my thanksgiving day is being spent (again) being consumed with trying to get this resolved. frustrating to say the least, i don't have a happy experience with bold 11.28.20 UPDATE
So if one of your experts reach out it wasn't to me as I haven't received any requests from anyone at BOLD. I would be interested in speaking with them.
Thank you for your honest feedback - we are sorry to hear about the technical issues you have been experiencing and would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
Excellent app, thanks a lot. It makes a great difference!
Super happy with Bold support! They installed the product discount app on my 3rd party theme and followed up to ensure it was working. I will not hesitate to use other apps because I know they have my back! and want me to succeed as well.
Thanks!!!!!
I downloaded the Bold Discount app and I could not access the sale tags. I did a live chat with Naman and he fixed the code for me just in time for Black Friday. Thank you, Naman!
Thank you so much for your review. We are thrilled that Naman was there to help you. Wishing you a successful Black Friday!
Useful app and very good technical support! :)
This app has been very easy to install and use as I set up a BOGO promotion. It was Pratibha on the support chat who was able to direct me to this method for setting up this kind of BOGO sale (instead of bundles) and saved me a boatload of time! Very grateful for this superb and prompt support!
can not build discount on homepage and collections，just works on products page,sucker
Samuel in the support office helped me with my query and was extremely patient with me. I also noticed that he was extremely smart and tech savvy with how fast he handled our issue.
Thank you and definitely one of the apps I do not regret purchasing for the store.
This app is very usefull. Ive been using this for 2weeks and it looks impressive. Recommended for small business and bigger businesses online. Keep it up!
Unfortunately, automatic install messed our theme and custom installation by app tech support didn't work either.