Recensioner (1 210)

Helhetsomdöme
4,3
Antal per omdömesnivå
  • 79 % av omdömena har 5 stjärnor
  • 8 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 2 % av omdömena har 2 stjärnor
  • 9 % av omdömena har 1 stjärnor
23 november 2020

We installed this app for Black Friday and had some issues with it due to our Theme. Challi was amazing and provided super quick and immediate support and found the trouble that the theme was causing super quickly. Thank you so much!

WEAT EU
Tyskland
14 dagar användning av appen
BOLD svarade 24 november 2020

Thank you so much for the review. So glad that Challi was able to provide you with quick support. Wishing you a successful Black Friday and Cyber Monday!

24 juni 2017

Just learning how to you app, but must say that their responsiveness and customer service has been excellent.

D1 The Xperience Shop
USA
23 dagar användning av appen
15 september 2020

Hello Hello HelloHello Hello HelloHelloHelloHello HelloHelloHelloHelloHelloHelloHelloHelloHelloHelloHello

homeaticpk
Pakistan
Ungefär 17 timmar användning av appen
Redigerat 6 januari 2017

I had this app installed on 2 stores for Black Friday. Had to uninstall it 30 minutes after my sale started as it was not working as it was supposed to.

Had been testing them out for about 2 weeks and all the edits I had made on one store, kept copying over to my other store. I thought I was hallucinating.

They acknowledged the issue and blamed it on something about L Frame. They said I could only make changes to one store at a time ( I had both stores open in different browser tabs). It was a pain in the butt to do because both stores are exactly the same, just set up for different currencies.

I moved ahead anyways and tested and tested and tested to make sure everything looked good.

At midnight on Black Friday the app basically crashed. My social media and inbox was a mess with customers complaining that:
1. discounts weren't showing up on product pages.
2. when the discounts did show up, they disappeared by the time customers were ready to check out.

For some customers, worked perfectly fine.

At the end of it all, it turned into a huge administrative headache that we didn't need and didn't do as well as we'd predicted. We believe that this app is the cause.

We historically have just used promo codes for big sales, but wanted to avoid the headache of "I forgot to use the code" and wanted to do sitewide, timed sales.

Cleaning up the Bold mess was an even bigger mess that we're STILL dealing with as customers are receiving their credit card statements.

A few days later I contacted their support to express my disappointment and asked for a refund, they agreed to do so and said it would be done in 10 days or so. I contacted them again after not seeing the refund, they said to check again Dec 25 (????).

As of Jan 5, 2017, I STILL Don't have a refund.

Update Jan 6th. Finally received my refund

Kinkycurlyyaki 3
Kanada
22 dagar användning av appen
21 november 2017

Wow...so impressed with these guys. Of course I am late getting ready for BFCM promotions and just started on the App yesterday.Didn't take long and I could see that I needed some help.Went to chat and got some awesome guidance and this morning I'm ready To get those Discounts in my store...yah for their help!!
Vivian F

Anna Greysons Attic
Kanada
22 dagar användning av appen
14 november 2017

Just set up the App. Have not tried the App yet but the customer services and response from the BOLD team fantastic!

Dexshell Usa
USA
21 dagar användning av appen
3 april 2020

Just added. So far so good in terms of setup. Waiting to see if it works. Good luck to everyone else who adds this app.

Lowkey Heat
USA
21 dagar användning av appen
8 november 2017

Super quick and helpful, and clever with their deals. They know what they're doing.

Mybase Products
USA
21 dagar användning av appen
26 november 2020

Kelsey helped me with all my problems, she was extremely fast and nice, if it wasn't for her, I'd probably had deleted the app! It wasnt working! She was awesome!!

Port d'Andratx
Spanien
Ungefär 16 timmar användning av appen
26 juni 2018

Great support and easy to use once configured. Very happy with the app! See it live here - https://itzoo.co.uk/collections/pc-base-units

Itzoo
Storbritannien
20 dagar användning av appen