BOLD Discounts ‑ Flash Sales

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I had this app installed on 2 stores for Black Friday. Had to uninstall it 30 minutes after my sale started as it was not working as it was supposed to.

Had been testing them out for about 2 weeks and all the edits I had made on one store, kept copying over to my other store. I thought I was hallucinating.

They acknowledged the issue and blamed it on something about L Frame. They said I could only make changes to one store at a time ( I had both stores open in different browser tabs). It was a pain in the butt to do because both stores are exactly the same, just set up for different currencies.

I moved ahead anyways and tested and tested and tested to make sure everything looked good.

At midnight on Black Friday the app basically crashed. My social media and inbox was a mess with customers complaining that:
1. discounts weren't showing up on product pages.
2. when the discounts did show up, they disappeared by the time customers were ready to check out.

For some customers, worked perfectly fine.

At the end of it all, it turned into a huge administrative headache that we didn't need and didn't do as well as we'd predicted. We believe that this app is the cause.

We historically have just used promo codes for big sales, but wanted to avoid the headache of "I forgot to use the code" and wanted to do sitewide, timed sales.

Cleaning up the Bold mess was an even bigger mess that we're STILL dealing with as customers are receiving their credit card statements.

A few days later I contacted their support to express my disappointment and asked for a refund, they agreed to do so and said it would be done in 10 days or so. I contacted them again after not seeing the refund, they said to check again Dec 25 (????).

As of Jan 5, 2017, I STILL Don't have a refund.

Update Jan 6th. Finally received my refund

Wow...so impressed with these guys. Of course I am late getting ready for BFCM promotions and just started on the App yesterday.Didn't take long and I could see that I needed some help.Went to chat and got some awesome guidance and this morning I'm ready To get those Discounts in my store...yah for their help!!
Vivian F

Just set up the App. Have not tried the App yet but the customer services and response from the BOLD team fantastic!

Just added. So far so good in terms of setup. Waiting to see if it works. Good luck to everyone else who adds this app.

Super quick and helpful, and clever with their deals. They know what they're doing.

Kelsey helped me with all my problems, she was extremely fast and nice, if it wasn't for her, I'd probably had deleted the app! It wasnt working! She was awesome!!

Great support and easy to use once configured. Very happy with the app! See it live here - https://itzoo.co.uk/collections/pc-base-units

Great app! Easy to use and make sales. Customer service is on point. Needed a special request and Kelsey and Timothy (coding) were right on it! Seamless integration. Very impressed!

Perfect app to create BOGO offers with Product Upsell app. Very fast support.
Good job guys ;)