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If you are using the App on it's own and you're using no other apps in your store then it is great and does what it's supposed to. Bold's customer support is also great, so from that point of view I can definitely recommend them.
However, if you're using other apps, their apps constantly interfere with those and don't work properly. In this specific case I am using another app for wholesale pricing. I constantly list new products in my online store, but if you duplicate a product that is on sale in order to list a new one, the Bold app causes havoc in the shopping cart showing a completely wrong total, even when no items that are on sale are in the shopping cart. This has resulted in customers overpaying their orders. It's rather embarrassing!
I had another app conflict with Bold's Wholesale app before I gave up and installed the other one (which works perfectly with no bugs), where the interference of it with another app lead to negative stock that for some reason people were able to buy.
Unless Bold can figure out how to make apps that work 100% like my other apps, I won't be installing any more new apps from them. It's a shame.
Unfortunately cannot be used alongside a third party inventory management system, it's a shame we weren't told this from the start.
Thank you for your feedback! We appreciate that you took the time to leave us a review. Our team has reached out to provide you some assistance as we do have a version of Discounts which is more compatible with third party inventory apps. Hopefully we can help with a solution that fits your needs!
Been using for a few months now. Set is fine and support of some issues has been Very Good.
Honestly, by itself, this Product Discount app has not proven itself to us yet.
However, working in Tandem with the Product Upsell app, we have been getting good results :)
not to easy to use, has some bugs. I have been trying to set up a discount for a while. But it looks nice.
It works great, but you need the 35 dollar version, if you want the prices to also change in the shopify system and not just frontend.
Thank you so much for your review. After hearing feedback like yours, Bold has actually updated the pricing for Bold Discounts so you can access all the features you need at the $19.99 price point! For more information on the price change, you can check out this article: https://support.boldcommerce.com/hc/en-us/articles/360050105812-October-7th-2020-New-Price-Plan-Changes-with-Bold-Discounts-V2
Hola, tengo la aplicación en periodo de prueba, no me muestra el precio regular tachado, solo el precio del descuento, ¿cómo puedo mostrar los dos precios?
Disappointed - started using the app yesterday and the discount set until Sunday DISAPPEARED on Saturday morning. A purchase went through without the discount. Also, had to se the discount twice before it took, even if I was told it was synchronized with the shop. In trial period right now, we'll see how it behaves, but I lost trust this will properly without supervision.
Good app in theory - sets up a discount separate from the discount codes on Shopify. This creates potential for abuse by customers who can use existing discount codes to stack two discounts. This needs to be fixed immediately.
Thank you for your feedback! We do have a version of Bold Discounts that will prevent discount code stacking. Our team has reached out to help provide you with some more information on how to proceed with the best solution for your needs. Thanks for taking the time to write in, and thanks for choosing Bold!
still trying to figure out not easy to use . not user friendly and there are many issues with this app
Thank you for your feedback. We are so sorry you were having issues, we do have a team dedicated in assisting merchants with the set up of our apps! And we would be more than happy to help you with any set up questions or any issues you may be having.
In new version one minute the price is showing with discount applied, but then when I go back 5 minutes later, there is no longer any discount applied to product price. Very strange.
very bad app
Update: Let me explain to you I am not putting your app or allowing you permission to my store as I did research on your company and trusted your app. I set up the app set the sale to start at 12:01 am est on Black Friday. It took a long time to turn on all products after 45 min it was finally done. Worked great all day. Then a customer reaches out to me to let me know there is no sale on my website at 6pm est (6 Hours before the sale was set to end) So i looked into it and your app had already turned off the discount/sale I have set for 11:59pm est the same day. A few minutes later I received an order that should have charged the customer $36.99 and sold the item for $9.00. The regular or original price after your sale went off I have $9.00 in the store after researching I found several more. I don't use any other discount services so this was all on your app. Bever in 7 years have I ever had this happen.
Your app was working awesomely then 3/4 through the day on Black Friday it cancelled my ongoing sale for the day did not return all prices back to normal. Customer were paying 1/5 of the price is how I caught it. This is crazy.
We are incredibly sorry to hear about the problem you encountered during your sale. I can confirm our team has reached out to you to help. We take this very seriously and would love the opportunity to investigate the issue thoroughly. Thanks for writing in to let us know!
A few technical issues getting the app installed within our theme customer service has been great in working with us to get the issues resolved. Aside from a few hiccups I'm loving the app.
We are so glad to hear you are enjoying Bold Discounts! Our team is always happy to help with any hiccups. Thanks for your kind review, and thanks for choosing Bold!
Can't even use it. I paid $20 just to find out after the first day that my inventory management system would make this app useless for me. I uninstalled it after 2 days, but Bold still got their money. It would be nice if the developer would include some sort of disclaimer stating that the app will stop all of your sales if you use a 3rd party inventory management system.
Thank you for your review. We are sorry to hear Bold Discounts did not work with your third-party inventory app. I can confirm our team has reached out to offer a solution.
Went to install the app but there was an error installing. Server error apparently. Deleted and retried a couple of times and same issue. Couldn't get into the app to do anything. Deleted once more and moved over to a reliable app.
Thank you for your review! Feedback like yours alerts us to merchants who may need our help. I see our team has reached out to help troubleshoot, and provide options to match your goals. We wish you every success!
Useful, Phenomenal App. I can use this to skyrocket my sales by offering discounts. Irfan from Bold Discounts Customer Service is excellent in his help to setup the app and troubleshoot any future issues that arise. I appreciate Irfan. It would be amazing if the Duplicate Product costs changed automatically with the Original Product price change. Currently I have to turn off the Discount and Turn it back on, then go into the Bold Upsell app to manually reconfigure all the Upsell offers again. The duplicate product price automatically changing would be better than this manual method.
Thank you for your kind review and helpful feedback! We are so glad that you are enjoying the app and that Irfan was there to support you. We are looking forward to seeing your sales skyrocket too! Thanks so much for choosing Bold!
Slow and horrible customer service. I wasted an hour with Rajni in the live chat and it was like talking to a brick wall, as he kept ignoring the issues I had.
This is a great app. Allows me to set up different discount amounts for different collections...and the sales icon makes sure the visitors see that it is on sale. I needed the code re-installed and within a half hour it was done. Hard to find support like that..... Update: 9/2021: We recently updated our theme to the New Flex theme and it wiped out the code for the discount app. Azm at Tech Support followed up to my email and re-installed the code along with a fix for the previous placement of the sale icon. If you need a discount app this is a good one to use and their people make it better.
the app not working
the new version not working with me, A request has been sent, and is awaiting response,
Thank you for your feedback. We sincerely apologize for any inconvenience this has caused. Our app specialist has reached in hopes to resolve any issues you were experiencing. Thank you for your patience.
Great app easy to use and understand................................................................
Thank you for your review. We are so happy that you like the app! Thank you for choosing Bold.
very soon to describe the service
I did it recently
let's see how everything works this month, then I'll make the right observations
Thank you for your review. We are so excited for you to try our app!
i just installed the app and still don't know about it but i heard its good and useful but i should try
Not sure yet, have to try more. It's not completely clear what to do en how to use this app yet. Hopefully soon!
Hi there! Thank you for your feedback. If you would like some more support setting up the app feel free to book an onboarding call at boldonboarding.youcanbook.me, check out our help center or access our live chat!
I used this app to discount every item for my store right now before Christmas. It was a bit easier than I'd expected since I'm not very tech savvy and was worried I wouldn't know how to do things. I'm pleased so far with the app. I find it very helpful and speedy!
Thank you so much for the review. We are so thrilled to hear that you find the app quick and easy to use.
I am not a computer genius by any stretch of the imagination, I was looking for an app to display sale prices on my product pages instead of my customers having to be surprised at checkout. I visited a few message boards and saw mention of Bold Discounts, so I paid them a visit. Installed the app, thought I made a mistake at first because nothing happened, but I reached out to tech support. Aryan got my ticket and within a couple of email exchanges he had me all set to show off my sale prices, even with a cool little sale tag on my product photos!! Yay, now my customers don't have to "math" when the shop with me, it's all done for them, no more surprises. Thank you so much Bold for providing an app to do something Shopify doesn't offer, and thank you Aryan for your help and patience with this knows-just-enough-to-be-dangerous-level computer person!
I haven't started using it yet but it appears it won't finish installing until I leave a review. I will update this once I have used the app.
2020-12-04 - UPDATE: This app hasn't worked properly on my store since 16/11/2020 but now (fingers crossed) it does! I was getting very frustrated as I totally missed the Black Friday sales because of it, however Laurel has managed to get it sorted. Laurel demonstrated excellent customer service! : ) I had used this app over a year ago on another theme and had no issues what-so-ever and loved scheduling sales. It really was a time saver.
Hi there! Reviews are a completely optional way to provide feedback once you're more familiar with the app. For some more assistance with installing the app you can checkout our this article from our help center or select contact us and out team would be happy to help! https://support.boldcommerce.com/hc/en-us/articles/360044346052-Bold-Discounts-Code-Install-Instructions
Absolutely cannot believe I'm dealing with this on Black Friday weekend. So of course you don't know until your sale is live, but with this app you can't allow the use of any 3rd party payment app (only shopify payments) because if you allow other ones, customers don't actually get a discount. AND customers cannot check out in their selected currency. This has cost me at least one sale that I'm aware of. Who even knows how many more. This app is completely pointless. The only reason I downloaded it was so my customers wouldn't have to enter discount codes. Instead I got 2 other (worse) problems. Will be uninstalling immediately after the weekend. EDITED TO ADD: After having multiple issues with my code after uninstalling their discounts app, I've learned that these problems are KNOWN ISSUES with using their apps!
Thank you for your honest feedback - we are sorry to hear about the issues you have been experiencing and would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
I'm unable to exclude specific collections, like the clearance collection, from sitewide sale. I also can't enter coupon codes (so far). And I also cannot find the price adjuster. This box will n ot allow me to submit a negative review... I'd give it zero stars now
Thank you for your honest feedback - we are sorry to hear about the issues you have been experiencing and would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
Great app. Really good and with an incredibly helpful support. I installed for a Black Friday back in 2016 and I continue to use Bold Apps since then.
They provided me a great support! Thank you Challi for helping me in just a few minutes. I'm a BOLD FAN!
Updated November 26.2020: Your app just messed up our store so bad. I had to uninstall it and go back to manually discounting everything during Black Friday. Buy Buttons and Quantity boxes won't show up on any iOS devices, which is over 80% of our traffic. It works fine with Android devices. PLEASE do not offer this product until it is properly fixed. I should have known not to have you guys install this when the installer was broken and didn't work in the first place. Theme being used is Mobilia by Out of the Sandbox which is used by a great deal of sites. Previous Review:
I am glad that I did a test item instead of relying on this to work next week for Black Friday. The installer did not work but there was no way of knowing that it didn't work, because no errors were given. I chatted with support and they did say that they could manually install it for me but could not tell me if the process would take hours, days, or weeks when I asked. I was told that recently it was weeks but that they had hired more people so it might be less.
Kelsey helped me with all my problems, she was extremely fast and nice, if it wasn't for her, I'd probably had deleted the app! It wasnt working! She was awesome!!
Good app for shopify and enough function,it can help me build a lot discount set.i like count down function
The app integrates well with BFCM. I would recommend it to any shop owner that does not have coding available.
Thank you for your review and recommendation. Sending you our best wishes on a successful BFCM!
Great APP, used to discount my whole store with ease. Easy set up and execution will be using it in the future
Thank you so much for the amazing review! Wishing you all the best with your future sales.
I Had super high hopes for this app but upon installing their "One click install" option, it glitched. my storefront on would sync half of the products. I put in a ticket and am now at the end of my trial and STILL have NO RESOLUTION. I've followed up multiple times and all I keep getting is we'll update the ticket and have someone get back to you... in the meantime, I have an app that I'm testing and it isn't working correctly which is costing me sales. I can see the potential in the app but the customer service does not make it worth it. if you are going through a sale and the app glitches, don't expect speedy resolutions.
Thank you for your honest feedback - we are sorry to hear about the lack of communication from our end and would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
Super easy to use and this is a way to allow double discounts. I would highly recommend to anyone. I especially love the countdown timer.
Thank you so much for your review. We are thrilled that you are enjoying the app and that you found it easy to use! It's looking great! We are wishing you successful Black Friday Cyber Monday.
It's straight forward and simple. I like it. It was easy to use and applied well to our store. I will recommend to others.
Thank you for your review. We are thrilled you like the app and we are so glad that set up went seamlessly. Looks great!
Great support, great product! Was easy to install and they are quick to respond with any custom tweaks. Thanks so much to the entire team
Thank you kindly for your review. We are pleased that we were able to promptly assist you. Wishing you a smooth and successful Black Friday and Cyber Monday!
I downloaded the app to test out the ease of use for adding hundreds of products to a sale. I had some issues with the coding and CHALLI was a great help!
Thank you for your review. We are so happy that Challi able to help you out, wishing you a smooth and successful Black Friday and Cyber Monday!
Incredible customer support form Laurel. Solved an issue, helped with some customization and when a thing was not possible, suggested another and helped so much.
Thank you so much for the review. We are so glad to hear that Laurel was able to offer you solutions and help with the customizations that you needed. Wishing you all the best with your discounts!
I used app for flash sale, it worked well. The count down clock helped the customers act fast, and the admin in so far as discounts will not be left in the system.
Thank you so much for the review. We are so happy to hear that you found the countdown clock effective in driving your sales!
When I set it up, it made the collection list look so bad. The text blurred all over the page. Ugh. Uninstalled.
Thank you for your honest feedback - we are sorry to hear about the technical issues you were experiencing with the installation and would like a second chance to get you set up for success! We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
It's a shame that I have to give one star, this is officially the worst app I encountered in the shopify app store. Since I installed this app my product lists are just ruined. 1% of the time the app does what it should do and that's showing a discount. The other times it either doesn't show any discount, it shows a strange discount (27€ from 27€) , shows 2 prices without even striping the orginal price and now 70% of the time my products show in a 4/3/2/1 structure instead of the normal 4 products per row. The countdown is the only thing that works but has an ugly design in my opinion, weak. i can't imagine anyone paying 20 dollar a month for this. If you want to ruin your black friday sale be sure to instal this app I would like to have my normal theme back since my layour is f*cked now, or at least an option to disintegrate everything of this app on my site
Thank you for your honest feedback - we are sorry to hear about the technical issues you were experiencing with the installation and would like a second chance to get you set up for success! One of our experts has reached out and fixed up the layout and discounting issues you were experiencing.
I had an excellent support experience with Harpreet & Guri from the Bold team. Really stellar service! They kept me on chat with them until the issue was 100% resolved and tested. They truly saved the day. If there was a 6th star option I would have clicked that.
Thank you so much for leaving such a great review. We are very happy to that Harpreet and Guri were able to help resolve any issues you were experiencing. Wishing you all the best with your BFCM sales!
Easy and straight forward! So much better than the vanilla discount functionality with Shopify! GREAT for organizing BFCM deals!
I downloaded this app to use multiply sales during black Friday weekend. We will see how it works. It would have been nice to have more sale options like buy one get one a percentage off etc.
Thank you for your feedback! We are always looking for ways in which we can improve and your feedback is greatly appreciated. Good luck on Black Friday!
it would be nice to have a preview function and to see which items have already been selected for x amount percentage so you know not to double the discount on an item.
We really appreciate your feedback on a preview feature. We are always striving to learn ways we can improve our app to better serve the needs of store owners like yourself!
Seems pretty easy to use but there are some loop holes that without a proper tutorial (i.e. how to change the color or styling of the old prices) is very confusing and it does not help that they only offer support during regular hours so if you run your business at night, good luck.
Thank you so much for your review. We really appreciate the feedback on how we can offer industry leading support!
Downloaded this app for the free trial. Realized it is very easy to input the discounts. I like it and will continue to use this app.
Thank you so much for the review. We are so happy to hear that you are enjoying the app and finding it easy to use!
App cost me money, it wouldn't allow customers to get the discounted price, spent so much on ads to push out pre-black Friday sale and made no sales because checkout wouldn't discount in the checkout, I'm annoyed
Thank you for your honest feedback - we are sorry to hear that you were experiencing some technical difficulties with the app. We have confirmed that one of our experts has reached out via your ticket email, please keep an eye out and we are standing by to help!
I'm only 2 days into my free trial but so far so good and will most likely stay on for the paid subscription :) The app was quick to install and pretty easy to follow to setup discounts. I did experience trouble with the styling of the discount once displayed on my website (such as changing colour of the sale price and the crossing out of original price was not working on initial setup) Once I managed to get a hold of someone to help me via Live Chat this support from Harpreet and Navjot was 5 star but I'm only giving 4 star rating overall as I am located in Australia and emailing through asking to help prior to the live chat was not fast enough. I had to stay up until 3.30am (Australian time) to have the issue resolved over Live Chat so the time difference is definitely a barrier if you need support. Definitely excited to see how this app works during my upcoming BFCM sales.
Thank you so much for your review! So happy to hear that our team was able to help with those small fixes. We really appreciate the feedback regarding support hours for Australian time zones what we can do to better accommodate. Wishing you all the best on your BFCM sales!
Love this app so far.. easy to use and accessible . I love that syncs too my store so i don't have to waist my time
Thank you for your review, we really appreciate it! We love that you are happy with the app and very excited to see the growth and success of your store!
Lo que he visto hasta el momento me gusta mucho, aunque aún la estoy testeando. Parece fácil e intuitiva.
it amazing it give me a good idea i hope to improve your apps it usefull for all
thanks for you all
Great support - Kelsey was quick / efficient and very helpful.
Would recommend this app for feature and amazing support :)
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Great app. Easy to use, and does the job! However, if you have many products the app can take up to 10 hours or more to apply the discounts. Also, we have recently requested the app to be removed and it has taken over a week and multiple emails and they have yet to remove the remaining code on our site.
Update: after they saw the review they reached out and removed the code.
I have been searching and trying different app that can work on extra discount offer. This one work the best so far and the supporting team is very responsive on my inquiry. Thank you!
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