Product Expiry Toolkit , 17 avis
The app looks like very interesting but the customer service isn't very helpful. I'm actually using another expiration date app and I want to import the expiration dates that are in another csv format. I'm not an excel expert and they don't help me to do it so I can't test the app in my shop. I use a lot of app in my shop and is the first time I can't install an app because the customer service doesn't help to so the change from a competitor app. Not a good service
I'm sorry to hear that you had a negative experience with our app. I would like to sincerely apologize for any inconvenience you may have faced and assure you that your concerns are our top priority.
We did replied to your questions 4 days ago (on 12th April) about the import issue you mentioned. Not sure you have received our response. (response email has already been sent to you again). In rare case, emails may sit in your spam inbox, so pls do have a check there too.
Our support team is working 7 days a week, 12 hours a day from 8AM-8PM.
It freezes once you approve the charge. Stays at "Waiting for confirmation...". I don't think it is being supported anymore.
hi, there, thanks for your review. This app is actived supported by our Australia team, and release new features every fortnightly.
I saw you just installed our app today, and not activating at all. The charge function you mentioned is totally handled by Shopify itself, if you find problems when approve the charge, there must some issues on either network or shopify service. feel free to contact us or shopify directly.
Our app offers a long 30 days trial period, we really hope you can have a try and give us a review after that. Your feedback is very important, as it helps us make our product better and keeps us energized. Thanks for your support again.
Any further questions feel free to contact us via live chat in our apps when installed, or send us support email on our shopify app page.
Ken - product manager of product expiry tool.