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It hasn't been working on my webpage was great a couple of years ago but hasn't been working for a while
I'm not happy. First, I wanted to free version so that I can try it out. Once I started to work with this app, I had to purchase it so that I can us it. That means that you are misleading customers by saying there is a "Free Plan Available" when there is NOT.
Now that I purchased a plan, there are NO instructions on how to place the icons so for a person like me, I have to HIRE a computer programmer to help me with that.
Not happy at all!!!!!
I cant publish may Icon Block
Hello Picks Empire,
Thank you for your review! We strive to provide fast and efficient support. We tried reaching out to you multiple times without success.
Could you please reply? We really want to make things right and ensure that everything works as expected.
Our live chat is also available, so feel free to reach out there.
Thank you!
Support is not replying to my questions. The app is not working on the website... Not recommended. I'm Still waiting for a refund
I'm really sorry for inconvenience and glad we sorted it out!
does not work
Hello Deppvibe,
We really appreciate your review! We tried reaching out to you multiple times. Could you please reply? We strive to provide the best possible experience.
Our team is also available in the live chat, so feel free to reach out there anytime.
Thank you!
Not a good app at all.. They dont answer any support questions. Its impossible to add the snippets on the product page. Update:
I have sent you multiple emails. No answer.. what an absolute joke
Hello,
Sorry for inconvenience. Could you please reach out to us at info@kachingappz.com
I'm sure we will sort this out in no time.
It is not displaying anywhere. I tried to use Custom Liquids, via the "Apps Section" in Shopify while using the Block # (for theme blocks) etc.! Nothing worked.
Hello NUME Health,
We're sorry to hear that you've encountered difficulties with our app. Your feedback is important to us, and we're committed to assisting you in resolving the issues you've faced.
To address the challenge you're currently experiencing we'd like to extend a helping hand. When situations arise, our dedicated customer service team typically requests collaborator access to your Shopify store. This access allows us to troubleshoot the issue directly and provide the necessary assistance to ensure the app functions as expected.
Please let us know if you're open to this collaboration; we'll work together to pinpoint the root cause of the problem and implement the appropriate solution.
Your satisfaction is our priority, and we're here to support you every step of the way. If you're willing to proceed, kindly let us know via email, and we'll promptly begin our investigation.
Thank you for considering our assistance, and we look forward to helping you resolve this matter.
Best regards,
Customer Support Team