UpCharge Fees Addons Surcharge
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App could be better and there is no scope for enhanced features or customisable options.
In terms of adding fees and surcharges, the function does not do well in shopping carts and customers can delete the option which defeats the purpose in the first place.
Hello,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the app didn’t fully meet your expectations, especially with regard to adding surcharges in the shopping cart. Your point about customers being able to delete the options is valuable, and we understand how that affects the functionality.
We're continuously working on improving the app and introduced the new app version which has more optimized and stable performance recently. If you are interested in migration, please contact our support team.
We appreciate your input and hope to make your experience with the app better moving forward!
I can't say enough about how surprised I was at their service! Immediate response, and was so thorough and helpful in answering my many many questions throughout the whole afternoon. Wow. 5 stars on service!
Hello,
Thank you so much for your 5-star review!
We're thrilled to hear you had a great experience. Your support means the world to us!
Mageworx product fees app solved exactly what I needed and works like a charm! Huge shoutout to Angie and Maggie from support team - they were super helpful and patient with all my questions. Highly recommend this app and team.
It stops working randomly, causing a blocked white screen. Lost thousands of dollars in sales. Even after support fixed the issue once. Cant risk using this app anymore.
Hi,
We’re truly sorry to hear about the issue you encountered and understand how concerning this must have been. We value every customer and were saddened to see this review without having had the chance to assist you directly. We haven't experienced any downtime or errors on our end, and unfortunately, without prior contact, we couldn’t investigate this issue sooner.
We sincerely wish you had reached out to us, as we would have loved to work with you to resolve this promptly. Should you decide to reinstall the app, we would be more than happy to assist and ensure everything runs smoothly for your store.
As a side note, we're actively working on integrating the Cart Transform API to significantly improve how fees are applied, aiming to provide an even better experience moving forward.
The app and support team are fantastic! Their response time is quick, and they handle everything with a high level of professionalism. It's refreshing to see this kind of quality in both the app and its support!
Hello,
Thank you for the fantastic 5-star review! We're over the moon that you enjoyed our app and the service provided.
Looking forward to serving you again!
Great app for adding order processing fees. Simple to use and does exactly what we need. The support team (Angie) is super helpful and responsive whenever we have questions. Highly recommend.
Great help from Angie and Evgeniya. I definetely recommend this app because of their customer service.
Hello,
We greatly appreciate your 5-star review! It’s feedback like yours that motivates us to continue delivering exceptional service.
Thank you for choosing us!
Excellent app and works well and easy to use. Tanya in support help fix a few minor issues so very happy with app and their support!
Hello,
Thank you so much for your kind review! We’re delighted to hear that you had a positive experience. Your feedback means a lot to us and motivates us to continue delivering great service.
If there’s anything else we can do for you, please don’t hesitate to reach out. We truly appreciate your support!
Tried the demo store. The processing fee doesn't apply itself of you just click "buy now".
Hello,
Thank you for sharing your feedback. We’re sorry to hear that our app didn’t meet your expectations.
The reason our app currently doesn’t support the ‘Buy Now’ button is that it’s designed to work within the cart, allowing us to provide a more seamless experience during the checkout process. We understand this might not be ideal for everyone, and we’re always looking for ways to improve.
For more details on how our app functions, including this limitation, please feel free to visit our Help Center. If you have any further questions or need assistance, our support team is here to help.
We appreciate your understanding and thank you for helping us improve.
Great app and really great support which is a deal breaker!
Thanks!
Hello,
Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with our app.
Your kind words mean a lot to our team, and we are so grateful for your support. We always strive to provide the best service possible, and it's fantastic to know that we met your expectations.
If there’s anything else we can do for you, please don’t hesitate to reach out.