UpCharge Fees Addons Surcharge

UpCharge Fees Addons Surcharge

Rezensionen (145)

Gesamtbewertung
4,1
Anzahl pro Bewertungsstufe
  • 73 % der Bewertungen sind 5 Sterne
  • 7 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 6 % der Bewertungen sind 2 Sterne
  • 12 % der Bewertungen sind 1 Sterne
2. September 2024

I can't say enough about how surprised I was at their service! Immediate response, and was so thorough and helpful in answering my many many questions throughout the whole afternoon. Wow. 5 stars on service!

nature+nurture
Vereinigte Staaten
Etwa ein jahr mit der App
Mageworx hat geantwortet 3. September 2024

Hello,

Thank you so much for your 5-star review!
We're thrilled to hear you had a great experience. Your support means the world to us!

Bearbeitet am 16. August 2024

It stops working randomly, causing a blocked white screen. Lost thousands of dollars in sales. Even after support fixed the issue once. Cant risk using this app anymore.

Xtreme Polishing Systems
Vereinigte Staaten
Etwa 2 jahre mit der App
Mageworx hat geantwortet 16. August 2024

Hi,

We’re truly sorry to hear about the issue you encountered and understand how concerning this must have been. We value every customer and were saddened to see this review without having had the chance to assist you directly. We haven't experienced any downtime or errors on our end, and unfortunately, without prior contact, we couldn’t investigate this issue sooner.

We sincerely wish you had reached out to us, as we would have loved to work with you to resolve this promptly. Should you decide to reinstall the app, we would be more than happy to assist and ensure everything runs smoothly for your store.

As a side note, we're actively working on integrating the Cart Transform API to significantly improve how fees are applied, aiming to provide an even better experience moving forward.

9. September 2024

The app and support team are fantastic! Their response time is quick, and they handle everything with a high level of professionalism. It's refreshing to see this kind of quality in both the app and its support!

ModdedZone
Vereinigte Staaten
Etwa ein monat mit der App
Mageworx hat geantwortet 10. September 2024

Hello,

Thank you for the fantastic 5-star review! We're over the moon that you enjoyed our app and the service provided.
Looking forward to serving you again!

6. Oktober 2024

Great app for adding order processing fees. Simple to use and does exactly what we need. The support team (Angie) is super helpful and responsive whenever we have questions. Highly recommend.

My Store
Polen
2 tage mit der App
6. September 2024

Great help from Angie and Evgeniya. I definetely recommend this app because of their customer service.

NEW MAGS B2B
Dänemark
13 tage mit der App
Mageworx hat geantwortet 8. September 2024

Hello,

We greatly appreciate your 5-star review! It’s feedback like yours that motivates us to continue delivering exceptional service.
Thank you for choosing us!

19. August 2024

Excellent app and works well and easy to use. Tanya in support help fix a few minor issues so very happy with app and their support!

Performance-PCs.com
Vereinigte Staaten
4 tage mit der App
Mageworx hat geantwortet 20. August 2024

Hello,

Thank you so much for your kind review! We’re delighted to hear that you had a positive experience. Your feedback means a lot to us and motivates us to continue delivering great service.

If there’s anything else we can do for you, please don’t hesitate to reach out. We truly appreciate your support!

21. August 2024

Tried the demo store. The processing fee doesn't apply itself of you just click "buy now".

My Store
Vereinigtes Königreich
5 tage mit der App
Mageworx hat geantwortet 22. August 2024

Hello,

Thank you for sharing your feedback. We’re sorry to hear that our app didn’t meet your expectations.

The reason our app currently doesn’t support the ‘Buy Now’ button is that it’s designed to work within the cart, allowing us to provide a more seamless experience during the checkout process. We understand this might not be ideal for everyone, and we’re always looking for ways to improve.

For more details on how our app functions, including this limitation, please feel free to visit our Help Center. If you have any further questions or need assistance, our support team is here to help.

We appreciate your understanding and thank you for helping us improve.

8. Juli 2024

Great app and really great support which is a deal breaker!
Thanks!

Vasaboden
Schweden
11 tage mit der App
Mageworx hat geantwortet 9. Juli 2024

Hello,

Thank you so much for your 5-star review! We are thrilled to hear that you had a great experience with our app.

Your kind words mean a lot to our team, and we are so grateful for your support. We always strive to provide the best service possible, and it's fantastic to know that we met your expectations.

If there’s anything else we can do for you, please don’t hesitate to reach out.

1. Mai 2024

A simple and clean app for that works as it should – perfect for small cart add ons. It didn't install and seamlessly as I would have hoped, but I'm guessing that was more of a theme issue then their app. Angie was great at getting me setup and the module placed exactly where I wanted.

Dauntless Wine Cø.
Vereinigte Staaten
6 tage mit der App
21. September 2024

Impossible to use "free" version, if it even exists. Trying to manage the app invariably redirects to a page that forces you to approve payment for premium version.

IBUBOBUBO
Neuseeland
7 minuten mit der App
Mageworx hat geantwortet 22. September 2024

Hello,

Thank you for your feedback.
We’d like to clarify that our free plan is available exclusively for affiliate/ development stores (Shopify plan - "Development"). For all other Shopify plans, a paid subscription is required to access our app.

If you’re currently using a development store, you should be able to take advantage of the free plan. Otherwise, we’d be happy to discuss our paid options with you and find a solution.

Feel free to reach out if you have any more questions!