Upcharge Fees & Product Addons
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We attempted to use this to help us with Bottle Deposits and Recycling Fees. When I noticed that the fees were not applying properly, I reached out to support.
I was told
"The order was placed from an older Android device (Android 10K, released around 2019).
Please note that the letter “K” in Android 10K typically indicates a customized or modified browser/WebView environment rather than a standard Android browser version. In such cases, the device may be using a custom or embedded browser, which can affect how scripts are executed.
This is a known scenario — issues may occur due to outdated or customized browser environments on such devices. Since our app relies heavily on JavaScript for validation and interaction, compatibility with older or modified browsers unfortunately cannot be guaranteed.
Shopify officially supports only the two most recent versions of major browsers, as outlined in their documentation"
This left us with a huge gap in being able to correctly use fees, and led us to move on to a different app.
Thank you for your feedback. I’m sorry we couldn't meet your expectations initially.
After investigating, we found that the issue was tied to a rare, non-standard browser environment that falls outside of Shopify’s official support. We also helped resolve some internal store configurations to ensure the app runs at its most stable.
I’ve sent you a personal email with more details, as we’d love to help you get everything set up perfectly.
It works in Canada, specifically for the Alberta import fees on wine. I had to call support because I didn't know how to test this. Support was responsive and pleasant.
Thank you so much for the kind words! We’re thrilled to hear the app is working smoothly for your specific needs and that our team could help you get everything tested and ready to go.
I need an App to add extra handling fees at checkout, this was perfect app for me and it does not require me to subscribe to shopify high price plan or a yearly plan and I really appreciate their customer support " Javid "
Later I needed to modify my product page to remove express checkout, they have an easy chat button i used and the AI was trying to help me but it was difficult for me to understand how to do this tech things, immediately Javid noticed that I was struggling with AI, so he jumped into the chat and within 2 min the problem was solved, I don't give 5 stars to any app, but honestly he earned it.
Thank you so much. I’m really glad I could jump in and help you navigate those tech hurdles so you could get back to business quickly. It’s truly a pleasure having you with us, and I appreciate your kind words.
Quick to address our issue and helpful with instructions along the way. Great for our add-on packaging fee.
Thanks for your review! Happy we could help and get things sorted fast. If you ever need help refining your add-on fee, we’re here.
This app is super handy! We use it to easily add shipping insurance to orders. And the support team is awesome – they're super knowledgeable, always find solutions fast, and super responsive.
Thank you for your review! 😊 So glad the app fits your shipping insurance setup well. And we really appreciate the kind words about our support team. We’re always here if you need anything!
They helped to fix my problem fast, great service
Thank you so much for review! We’re thrilled that we could resolve your issue quickly. We’re happy to have you with us.
We needed some custom coding done on the app and were extremely happy with the results as well as the quick turn-around. Maggie and her team really delivered for us and we are very happy with the support and functionality of the app.
Thank you so much for the 5-star review! 🙏
We’re really happy to hear the custom coding worked out exactly as you needed and that the turnaround met your expectations. I’ll be sure to pass your kind words along to the team - they’ll really appreciate it.
If you ever need help, just reach out anytime!
"I had a great experience with the UpCharge team andd Vitali. I needed some help with custom configuration, and their support (shoutout to the team!) was incredibly responsive and helpful. The app works exactly as described and has made managing our surcharges much easier. Highly recommend!"
Thank you so much for the 5-star review! 😊
We’re really happy to hear you had a great experience with the UpCharge team - and I’ll be sure to pass your kind words along to Vitali as well. It’s great to know the custom configuration is working smoothly and that the app has made managing surcharges much easier for you.
If you ever need help with further adjustment, just reach out - we’re always here to help.
The absolute best support of any Shopify App we've used, very professional and great app for both Online an POS systems!! Amazing!!
Thank you so much for the incredible review! We are beyond thrilled to be called the 'best support' you've experienced—that’s a high bar, and we’re honored to have reached it. It’s great to hear that the app is serving you well across both your online store and POS. We’re always here whenever you need us. Wishing you continued success
Javid helped out on my initial set-up as I was missing some key points of this. Super helpful, efficient and we got to where I needed to be! Thanks.
Thank you so much for the awesome review! It was a absolute pleasure helping you lock in that initial setup and getting everything exactly where it needs to be.
Wishing you great success with your store, and we're always here whenever you need us!
