Upcharge Fees & Product Addons
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Outstanding support team
Thank you for your feedback! We’re really glad to hear you had a great experience with our support team. If you ever need anything else, we’re always here to help.
我最近用咗「upCharge Fees Addons Surcharge」呢個 Shopify App，真係超級幫手。唔單止可以靈活加附加費、服務費同加購項目，而且遇到 add to cart 問題時，佢哋客服非常快就幫我解決。推薦比所有需要收額外費用或者提供加購選項嘅店主，一定唔會失望！
Increased the prices of all my products by 33%!
Thank you for your feedback. Actually, this is technically impossible. Our app does not have permission or functionality to change your product prices. We only add fees at checkout; we never touch your original price tags. The 33% increase you’re seeing must be caused by a theme setting or another app. I’ve already sent you an email to help you find the real cause - let's fix this together!
So far I'm really pleased with this app. Its adding the US tariff fee at the checkout so I don't need to add it onto shipping. I'm not that tech savvy, so the support (Maggie) has been super helpful and patient with some issues I had.
Thank you so much for your kind words and the 5-star review! 🌟 We’re happy to hear the app is working well for you and that the US tariff fee setup saves you the extra hassle. I’ll be sure to share your feedback with Maggie - she’ll be delighted to know her support was helpful and patient.
We’re always here if you need a hand in the future. Thanks again for choosing our app!
Not recommended this app. The app cannot fulfill what I need and customer service representative agreed about that. After that, I uninstalled it and still charged me 9.99 even within 14 days free trail. I don't know why!!!
Hello,
It looks like you initially installed and activated the app’s free trial back in June 2023. Since the trial period is only available once, it had already expired by the time you reactivated the app on April 26, 2025.
As a result, when you approved the app charge on that date, it automatically started a paid subscription without a new trial period.
We've gone ahead and issued a refund for the latest app charge invoiced on May 4, 2025 for the billing period Apr 26, 2025 – May 26, 2025 on May 5, 2025.
The amount should be back to the source account as per the bank's processing timelines.
Please let us know if there is anything else we may assist you with.
This app was a a godsend with the introduction of tariffs on the products we sell into the United States. It took a little configuring and working with tech support to get it working how we needed but we're really happy with the result. I'm not sure what we would be doing now if it wasn't for this app. Their customer service is really responsive and helpful as well.
Thank you so much for your kind words! We're thrilled to hear that the app has been such a valuable solution for your business, especially with the added complexity of new tariffs. It’s great to know that our support team was able to help you get everything set up just right. We truly appreciate your feedback and your trust in us - please don’t hesitate to reach out if you ever need anything in the future!
We’ve been using the Upcharge app and it has worked exactly as we needed. I had a few issues with the initial configuration, but Angie and Evgeniya were incredibly helpful in getting everything resolved straight away. Their support was prompt, clear, and genuinely above and beyond.
The app itself runs smoothly and does exactly what it promises, but what really stands out is the level of service behind it. Knowing that there’s such a responsive and capable team available makes a huge difference.
Highly recommend both the app and the wonderful team behind it.
Thank you so much for your wonderful feedback! 🌟
We’re delighted to hear that the app is working just as you need, and it means a lot to know that Angie and Evgeniya’s support made such a positive difference. Our team takes pride in providing not only a reliable app, but also responsive and caring support - so it’s very rewarding to hear this recognized.
We truly appreciate your recommendation and are so glad to have you with us! 🙌
I don't normally leave reviews but these guys went way above and beyond to help me so I couldn't not! The app has been a lifesaver in being able to charge the US tariff fees that I'm now having to pay when shipping goods there. Despite watching all the helpful videos I was still stuck, so they went in and changed the necessary settings for me. Not only that but they replied several times to my initial struggles on a Sunday, which I absolutely wasn't expecting at all! Very very helpful people, highly recommend!
Thank you so much for taking the time to share this wonderful feedback! 🌟 We’re delighted to hear the app has been a real help with handling US tariff fees and that our team could step in to get everything set up smoothly for you.
Your kind words about our support (even on a Sunday!) mean a lot to us - we always want to make sure you feel supported whenever you need assistance. We truly appreciate your recommendation and look forward to continuing to help your store succeed!
We needed this app for a particular use case to charge shipping on products that are certain marked in the backend as "don't require shipping" for technical reasons. So far it works really well and support has been super helpful and responsive with customizing the look and feel, answering questions and resolving any issues along the way
Thank you so much for your thoughtful review! We're glad to hear the app is working well for your specific use case, and it's great to know our support team has been helpful and responsive throughout the process. We’re always here if you need further assistance — and we truly appreciate your trust!
Great app with a really good backend and options for fees. We are using it for bottle fees in Germany. The support team is quick and helped with the requests I had. Thank you so much. Keep on the great work :-)