UpCharge Fees Addons Surcharge
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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We had an issue placing a Processing Fee on our website. Sent a email and it was fixed within minutes. Customer Service was awesome and we are still ahead of schedule of posting our store to the web! Thank you!!
These stars are for Angie & Valentin. Good customer service! Got help troubleshooting a problem within minutes of my request.
Works fantastic and customer support is great and fast. If this app 'doesn't work' on your store, its because you did not follow directions and request their free one-time installation. Thank you guys for this app! Just what we needed.
I sell beverages and was able to use this app to add a bottle deposit fee to my cart. There are small things that could be improved but the core of the app works great. Support was fantastic. I'd recommend this app!
Great support team! The processing fee inclusion was elegant and kept things very clean for our customers.
Hello,
Thank you for this great feedback! We’ve really enjoyed working with you :)
Do not hesitate to contact us if you have any questions or need our help. We will be happy to assist.
Have a wonderful day.
Great app, the unique in its usage and no alternative can do what this app can .. great customer service.. not easily found in any other app.. (Like)
In the computer hardware retail business profit margins are super low and competition is fierce. This app helps us to keep our prices at competitive levels whilest protecting us against lost funds due to transaction fees from payment gateways.
The support team takes pride in their work and the level of profesionalism and product / app expertiese is something I haven't seen in a long time.
Thanks guys! Keep it up! I look forward to a long lasting business relationship with you.
This app does exactly as it says. Customer service did the installation for me within 2 hours of me downloading the app. They were also very quick to resolve issues I had with my custom theme.
Angelika and Vitali were especially helpful and friendly.
Hello,
We are incredibly grateful that you took the time out to leave us a 5-Star review. I will share this with our team to let them know to keep up the amazing work :)
Thank you, once again, for your kind words.
Have a wonderful day.
Support is excellent and highly responsive, but truly the app is a bit quirky. If you use a hidden fee that is % based, your customers may see an extremely high amount of products in their cart, which I think will really hurt conversions.
I'm still being charged 9.98 after i uninstalled that app months ago!! I want a refund you scammers!!
Hello,
We are sorry you've faced difficulties with the app charge.
As we can see, you've uninstalled the app on January 5, not a month ago.
You are billed for the app subscription as part of Shopify's 30-day subscription billing period.
Make sure that you consider app billing cycles when you uninstall the app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app's billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it.
We are not authorized to provide refunds directly because the app charge is part of a Shopify bill. You may address the Shopify support and issue a refund, we'll approve it from our end.
Have a great day.