UpCharge Fees Addons Surcharge
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I wanted to be able to apply the processing fee for International customers that utilize Paypal. I don't want to build the fee into my product price. After watching the video I downloaded the app but was later told by support that this was not possible. Nice try.
Hello,
We are sorry to hear that our app didn’t manage to cover your requirements. However, Shopify doesn’t allow adding extra charges for specific payment methods, because the payment method is chosen during the checkout only.
Our app can add a processing fee that will be applied to the orders matching the available product and cart conditions. Unfortunately, the payment method chosen during the current user’s checkout flow is not something that Shopify API allows to retrieve by 3rd party apps.
Please let us know if you have any further questions or concerns.
Hi! I created a fee for a product and when I add the product to de cart sometimes appears de fee and sometimes doesn't. Besides, when the fee appers in the total of the cart apper a HTML code instead of the number.
The fee I added was a mandatory fee, but you can quit it in the cart.
How can I solve these problems?
Hello,
Thank you for your feedback.
We are sorry you've faced difficulties while setting the app up. Please be kindly informed that we offer free installation services and lifetime technical support. So you may always address us in case of any concerns, we'll do our best to assist as soon as possible.
Our team contacted you right after you've submitted a request with no reply from you.
Please feel free to reach out to us if any further assistance is required.
Have a great day.
The app doesn't work correctly. A lot of errors and wrong functionality. I will continue searching for a good app.
Hello,
Thank you for sharing your feedback with us.
We are sorry you had difficulties with the app. Please note that it requires code installation. Our team offers free installation/configuration services to make sure it's set up as expected.
If you ever decide to try it out ever again please feel free to address us.
Have a great day.
This app doesn't look very good in the shopping cart. It also duplicates and generates its own products, so thats a mess. It also adds its own filters to your collections, also a mess.
downloaded the app because it said "paypal" in the gallery so i assumed it can add paypal fees for customers who chose to pay with paypal but it cant. didnt work for me
Hello,
We are sorry to hear that our app doesn't cover your requirements. However, Shopify doesn’t allow adding extra charges for specific payment methods, because the payment method is chosen during the checkout only.
Our app can add a processing fee that will be applied to the orders matching the available product and cart conditions. Unfortunately, the payment method chosen during the current user’s checkout flow is not something that Shopify API allows to retrieve by 3rd party apps.
Please let us know if you have any further questions or concerns.
Terrible doesnt work. No matter what I do the widget doesnt show up. Do not recommend this app. No support
Hello,
We appreciate your feedback and are sorry to hear you faced difficulties with the app integration.
The app is a theme extension and should work after you activate the embed in the theme settings. But in some cases, if your theme is non-standard, highly customized or there is an external code, that conflicts with our code, you might need to specify your theme’s unique selectors in the app’s settings to make it work.
Unfortunately, we didn't manage to find any support requests from you in our system to be able to assist.
We offer free installation services, so if you ever decide to give the app another try, please feel free to contact us. We'll make sure the app is up and running at your store.
Thank you.
Wrote a review earlier regarding no response from the team and issues with the app. However that was fully my mistake and i created multiple tickets for them with different emails.
The app devs are super responsive, followed up with my review and I was able to see how I caused confusion due to multiple emails.
They resolved the issue I was facing right away with their developers. And not only that they found an issue I may have faced because of how my website is set up and they proactively looked to resolve that. Even though it wasn't something that they needed to do.
I've tested multiple apps, paid a developer to custom code a feature that didn't work. And out of everything this is the best for the function I was looking for.
The app is great and it works for what I'm looking for and i give it a 5/5.
But the app developers and support team really impressed me with their level of support and I would give them a 10/5. They went beyond what I would have expected and I will definitely use another app by this team if it fits my needs.
Hello,
thank you for this amazing feedback. We very much appreciate it :)