Upcharge Fees & Product Addons

Thank you so much for your kind words and for the 5-star review! 🌟
We’re happy to hear the app is working well for you and that our support team could help when needed. Your feedback truly motivates us to keep improving!

Thank you for your feedback. We’ve been working hard to make our fee integration much cleaner and to prevent any interference with your collection filters or product database. We are committed to improving our app's performance and we are looking forward to having you back to resolve your issue as soon as possible.

Thank you for sharing your feedback. While our app doesn’t currently support conditions based specifically on the “Country of origin” attribute, this feature isn’t listed as part of the app’s functionality on our Shopify App Store page.

That said, we always try to help merchants find a workaround when a specific condition isn’t available. In this case, you can use product tags - for example, tagging products by their manufacturing country and then creating corresponding fees for those tags.

We’d be happy to guide you through this setup so you can achieve the result you’re looking for. Please feel free to reach out to our support team anytime.

Hello,

We greatly appreciate your 5-star review! It’s feedback like yours that motivates us to continue delivering exceptional service.
Thank you for choosing us!

Hello,

We are sorry to hear that our app doesn't cover your requirements. However, Shopify doesn’t allow adding extra charges for specific payment methods, because the payment method is chosen during the checkout only.
Our app can add a processing fee that will be applied to the orders matching the available product and cart conditions. Unfortunately, the payment method chosen during the current user’s checkout flow is not something that Shopify API allows to retrieve by 3rd party apps.

Please let us know if you have any further questions or concerns.

Hello,

Thank you so much for your kind words and 5-star review! We’re delighted to hear that you had a great experience with our customer service team.

Your feedback truly motivates us to continue providing quick and helpful support. If there’s ever anything else we can assist you with, please don’t hesitate to reach out.

We appreciate your support!

Hello,

Thank you so much for your kind words and for leaving a 5-star review! 😊 We're thrilled to hear that you find the app easy to use and that our team could assist you.

If you ever need anything, don’t hesitate to reach out - we’re always happy to help!

Hi,

We’re really sorry to see your experience ended up in a 1-star review. What makes us especially sad is that you didn’t reach out to us. Our team is always just one message away in the in-app chat and ready to help.

We checked the logs and saw that the fee you created wasn’t activated, which explains why it didn’t show up. If you’d like to give the app another try, we’d be glad to personally guide you through the setup and make sure everything works smoothly for your store.

We’d truly appreciate the chance to support you and show you the real value of the app 💙

— Vitali & the Mageworx Team

We’re sorry to hear about your experience. We couldn’t find any support requests from your store regarding this issue.

Our support is always happy to help troubleshoot and resolve problems quickly. If you’d like to give the app another try, please contact us directly at apps@mageworx.com or through the in-app support form, and we’ll be glad to assist you right away.

Thank you for your feedback. We’re happy to have you with us.