UpCharge Fees Addons Surcharge

UpCharge Fees Addons Surcharge

Recenzje (147)

Ogólna ocena
4,1
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  • 73% ocen to oceny z 5 gwiazdkami
  • 7% ocen to oceny z 4 gwiazdkami
  • 3% ocen to oceny z 3 gwiazdkami
  • 6% ocen to oceny z 2 gwiazdkami
  • 12% ocen to oceny z 1 gwiazdkami
5 wrzesień 2023

The App works as it should. But the Support is stellar! I have been in contact with them due to various very specific issues and they were not only kind and helpful but also incredibly fast.
This made using the App an absolute pleasure.

SUPREMO COFFEE
Niemcy
16 dni korzystania z aplikacji
Edytowano 9 październik 2020

This app works great for us and also gives us flexibility in how we charge different types of fees, whether it's a percentage fee, flat fee, hidden fee or another option. Support is amazing for both technical help, answering general questions and giving tips. Update: Unfortunately this app ended up being rather unreliable in the long run. If you have a small store, this might work. However, for larger stores the consistency of the fee being applied is spotty. Also, the way the app adds the fee is not ideal with products needing to be created each time.

Marijuana Packaging
Stany Zjednoczone
11 miesięcy korzystania z aplikacji
Mageworx odpowiedział(a) 14 kwiecień 2020

Hello,

Thank you very much for your review!

Have a great day.

25 sierpień 2021

I use this product to add steel surcharge fees to products. This application doesn't work well at all. As you need to update fees to the new rates the new fees do not show up. The application even started pulling multiple fees to a single product. The support team is horrible. After multiple emails I never received help or solved the multiple problems. This application should not even be available to purchase in Shopify.

Langefels Equipment Co LLC
Stany Zjednoczone
7 miesięcy korzystania z aplikacji
Mageworx odpowiedział(a) 17 wrzesień 2021

Hello,

Thank you for sharing your experience with us.

We are truly sorry for the difficulties you've faced with.

We reviewed all your tickets. All of them were processed in a timely manner and the app itself is configured properly.
You've got multiple fees applied to a single product because you have several active fees that meet the condition for that product. You need to review your fees and remove/deactivate the extra ones if needed.
We weren't able to reproduce the issue with outdated rates and asked you to send us additional details (Ticket #99568) this week.

We are always here to assist but we need your feedback on our replies to be able to assist.

Looking forward to hearing from you.

Have a great day!

Edytowano 19 październik 2021

Great app with amazing customer support. Their entire support team is on top of everything and very fast to respond! This app allows us to create a required weight adjustment surcharge. Being a cheese shop we hand cut all our cheeses/meats to order so it's very important to us to have this. Shopify doesn't allow you to add surcharges or markup so this app makes it happen. I spoke to a few different people and everyone has been super nice and helped with getting us all setup! Thank you again and keep up the good work!

Ideal Cheese
Stany Zjednoczone
13 dni korzystania z aplikacji
22 marzec 2022

I used this app to implement a percentage surcharge fee to my store. The app worked perfectly and is very easy to set up. The customer service is great, friendly, fast, and very helpful.

Gatortail
Stany Zjednoczone
13 dni korzystania z aplikacji
Edytowano 21 kwiecień 2020

Great App.
I was able to add a certain percentage of the total price of a rental outfit at check out. Secondly, the support team is great: they get back to you on time and always willing to help.
I strongly recommend this app.

Anit Cuts and Stitches
Stany Zjednoczone
12 dni korzystania z aplikacji
Mageworx odpowiedział(a) 23 kwiecień 2020

Hello,

We are incredibly grateful that you took the time out to leave us a 5-Star review. I will share this with our team to let them know to keep up the amazing work :)

Thank you, once again, for your kind words.

Have a wonderful day.

Edytowano 7 wrzesień 2018

We used this app to add processing fees in our shop for 6 months. But it works on and off, some transaction it works some transaction it doesn't. Resulted in us losing significant portion of our margin.

Beyond Geek
Singapur
6 miesięcy korzystania z aplikacji
20 styczeń 2022

This app is amazing! BUT we cant use it as it is not set up for Australian States! PLEASE can you do a upgrade on it!

Able Westchem
Australia
8 miesięcy korzystania z aplikacji
Edytowano 5 sierpień 2019

This doesn't work. We were using it for our site www.lotzdeal.com. We also asked for support help but no response

www.lotzdeal.com
Indie
5 miesięcy korzystania z aplikacji
Mageworx odpowiedział(a) 7 sierpień 2019

Hello,
Thank you for your feedback and so sorry to hear you experienced a delay in your support request. I checked your ticket, and it seems that the problem had been related to the incorrect installation. Our team managed to fix this in less than 24 hours since your first reply. We pride ourselves in maintaining the highest quality standards for our customers and will do our best to improve this resolution time.
Please let us know if you have any questions or need our help. We will be glad to assist you.
Thanks for giving the app a second chance. We are sure it will bring your business extra value!

25 sierpień 2022

The service for this app is outstanding. We had an issue with how the charge was being displayed to the customer and within a day they had it fixed and looking just how we wanted it to.

Testing
Stany Zjednoczone
9 dni korzystania z aplikacji