Upcharge Fees & Product Addons

Thank you so much for the glowing review! We’re thrilled to hear that Maggie was able to assist you so efficiently and make such a positive impact on your experience. We’ll be sure to pass along your kind words — Maggie definitely deserves the recognition!

We’re so glad to know that you love the app and the support we provide. If you ever need anything else, don’t hesitate to reach out. Your satisfaction means the world to us!

Thanks again for taking the time to share your feedback! A+++ is music to our ears!

Hi,

We’re truly sorry to hear about the issue you encountered and understand how concerning this must have been. We value every customer and were saddened to see this review without having had the chance to assist you directly. We haven't experienced any downtime or errors on our end, and unfortunately, without prior contact, we couldn’t investigate this issue sooner.

We sincerely wish you had reached out to us, as we would have loved to work with you to resolve this promptly. Should you decide to reinstall the app, we would be more than happy to assist and ensure everything runs smoothly for your store.

As a side note, we're actively working on integrating the Cart Transform API to significantly improve how fees are applied, aiming to provide an even better experience moving forward.

Thank you for your feedback! We’re glad to hear the app is working well and that Javid was able to provide great support 😊

Thank you for the 5-star review! We’re glad you’re enjoying UpCharge and finding it useful. If you ever need any help with setup or have questions, our support team is here for you.

Hello,

Thank you for your 5-star review!

We're glad UpCharge is helping you manage credit card fees effectively. It’s great to hear that our support team was able to assist you quickly - we always strive to provide fast and efficient service.

If you ever need anything else, don’t hesitate to reach out!

Thank you so much for your wonderful recommendation! We are thrilled to hear that our app is helping you manage your surcharges and add-ons flexibly.

We take great pride in our fast support. Your support means the world to us—wishing your store continued growth and success!

Hello,

Thank you for sharing your feedback! We're glad to hear that you find the app easy to use and that it works well for your needs. 😊

While the app may seem simple on the surface, it actually offers quite flexible settings that allow merchants to create different types of fees with various conditions. This flexibility helps accommodate a wide range of use cases beyond just basic fee additions.

We understand that pricing is an important factor, and we truly appreciate your input. If you have any questions or need help optimizing the app for your store, feel free to reach out - we're happy to assist!

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Hallo,

Vielen Dank für Ihr Feedback! Es freut uns zu hören, dass Sie die App als benutzerfreundlich empfinden und dass sie Ihren Anforderungen entspricht. 😊

Auch wenn die App auf den ersten Blick einfach erscheint, bietet sie tatsächlich recht flexible Einstellungen. Diese ermöglichen es Händlern, verschiedene Arten von Gebühren mit unterschiedlichen Bedingungen zu erstellen, um eine Vielzahl von Anwendungsfällen abzudecken.

Wir verstehen, dass der Preis ein wichtiger Faktor ist, und schätzen Ihr ehrliches Feedback sehr. Falls Sie Fragen haben oder Unterstützung benötigen, um die App optimal für Ihren Shop zu nutzen, lassen Sie es uns gerne wissen – wir helfen Ihnen jederzeit weiter!

Thank you so much for your thoughtful and detailed review!
We’re truly delighted to hear your kind words - they mean a lot to our whole team. If you ever need assistance again, we’ll be more than happy to help.

Thanks for choosing our app, and we’re thrilled to have you with us!

Hello,

It looks like you initially installed and activated the app’s free trial back in June 2023. Since the trial period is only available once, it had already expired by the time you reactivated the app on April 26, 2025.
As a result, when you approved the app charge on that date, it automatically started a paid subscription without a new trial period.

We've gone ahead and issued a refund for the latest app charge invoiced on May 4, 2025 for the billing period Apr 26, 2025 – May 26, 2025 on May 5, 2025.
The amount should be back to the source account as per the bank's processing timelines.

Please let us know if there is anything else we may assist you with.

Thank you so much for the wonderful review and for sharing your experience with the app 💙

We’re really glad to hear that the app is helping you with U.S. tariffs and that our support was helpful when you ran into trouble. It truly means a lot that you took the time to highlight that.

Also, huge thanks for sharing your pro tip about testing with your own country selected and keeping IP in mind - that’s very valuable advice for other merchants who might be setting things up for the first time.

If you ever need anything else, please don’t hesitate to reach out. We’re always happy to help! 🙌