UpCharge Fees Addons Surcharge
Atende aos mais altos padrões de qualidade da Shopify nos quesitos velocidade, facilidade de uso e valor do lojista
Avaliações (101)
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Not recommended this app. The app cannot fulfill what I need and customer service representative agreed about that. After that, I uninstalled it and still charged me 9.99 even within 14 days free trail. I don't know why!!!
Hello,
It looks like you initially installed and activated the app’s free trial back in June 2023. Since the trial period is only available once, it had already expired by the time you reactivated the app on April 26, 2025.
As a result, when you approved the app charge on that date, it automatically started a paid subscription without a new trial period.
We've gone ahead and issued a refund for the latest app charge invoiced on May 4, 2025 for the billing period Apr 26, 2025 – May 26, 2025 on May 5, 2025.
The amount should be back to the source account as per the bank's processing timelines.
Please let us know if there is anything else we may assist you with.
It stops working randomly, causing a blocked white screen. Lost thousands of dollars in sales. Even after support fixed the issue once. Cant risk using this app anymore.
Hi,
We’re truly sorry to hear about the issue you encountered and understand how concerning this must have been. We value every customer and were saddened to see this review without having had the chance to assist you directly. We haven't experienced any downtime or errors on our end, and unfortunately, without prior contact, we couldn’t investigate this issue sooner.
We sincerely wish you had reached out to us, as we would have loved to work with you to resolve this promptly. Should you decide to reinstall the app, we would be more than happy to assist and ensure everything runs smoothly for your store.
As a side note, we're actively working on integrating the Cart Transform API to significantly improve how fees are applied, aiming to provide an even better experience moving forward.
I use this product to add steel surcharge fees to products. This application doesn't work well at all. As you need to update fees to the new rates the new fees do not show up. The application even started pulling multiple fees to a single product. The support team is horrible. After multiple emails I never received help or solved the multiple problems. This application should not even be available to purchase in Shopify.
Hello,
Thank you for sharing your experience with us.
We are truly sorry for the difficulties you've faced with.
We reviewed all your tickets. All of them were processed in a timely manner and the app itself is configured properly.
You've got multiple fees applied to a single product because you have several active fees that meet the condition for that product. You need to review your fees and remove/deactivate the extra ones if needed.
We weren't able to reproduce the issue with outdated rates and asked you to send us additional details (Ticket #99568) this week.
We are always here to assist but we need your feedback on our replies to be able to assist.
Looking forward to hearing from you.
Have a great day!
We used this app to add processing fees in our shop for 6 months. But it works on and off, some transaction it works some transaction it doesn't. Resulted in us losing significant portion of our margin.
I'm still being charged 9.98 after i uninstalled that app months ago!! I want a refund you scammers!!
Hello,
We are sorry you've faced difficulties with the app charge.
As we can see, you've uninstalled the app on January 5, not a month ago.
You are billed for the app subscription as part of Shopify's 30-day subscription billing period.
Make sure that you consider app billing cycles when you uninstall the app. Recurring app charges are generated the first time an app charge is approved, and then on the first day of an app's billing cycle. Because of this, a charge will appear on your bill even if you uninstall an app only a day or two after you install it.
We are not authorized to provide refunds directly because the app charge is part of a Shopify bill. You may address the Shopify support and issue a refund, we'll approve it from our end.
Have a great day.
I thought this app would help me add a processing fee for specific items going to specific countries. Apparently testing for specific countries is impossible. The app is not working like I need it to and support is very unhelpful.
No one is helping me. I have sent two emails. The app is activated but the shopping cart shows nothing. The app does not do anything. Be aware of scam.
The app seems to be useful only for flat fees. For fees of a percentage, it's straight up mayhem. They create a product that is $0.01 and apply x number of them depending on the total cost in the cart. So if the total charge is $200, and you want to charge a 3% fee, that's $6 ... So it adds 600 of these 'fee products' charging 1 cent to your cart, so the customer's cart says 601 items in the cart. That's going to freak out some of my customers for sure, no thank you.
I can understand your frustration. We have just made changes to the app that should improve the situation. Let me give you some background on this problem, and describe our solution.
In the initial version of the app, in order to add a fee to a shopping cart, we were creating a product for that fee on the fly. For some merchants that resulted in multitude of fee products generated by the app, which sometimes caused problems with Shopify's product limits.
A few months ago we decided to rebuild our app from scratch, which included completely reworking the logic of how our fees get created and added to the shopping cart. As a result, our app now creates only a very small amount of fee products, and is also much more efficient and fast.
But, as you review also describes, this approach has a trade-off in form of how percent-based fees appear in checkout. We took your review to heart as we realized it raises a valid point. Over the last week we had been working on a solution to target that problem, and today we released an update. This update adds a field called Fee Increment to the fee settings, that will allow you to specify the increment value which is used to form the total fee amount. This approach can decrease the quantity of the fee product in the cart by a factor of 10 or even 100, depending on the Fee Increment value that you specify. We understand this may not completely resolve the problem, but we hope it makes it less prominent, considering the technological restrictions in which we have to operate. For more information on how Fee Increment settings work, please see your Fee configuration page in the app's admin.
This app was a huge waste of time. They edited code on our theme and the app did not work properly. After we reverted to saved version it caused a lot of other problems which cost us 20+ hours to fix!! I would not recommend this app for the following reasons.
1. We were very clear about how we wanted a handling fee added to our website and was told it was possible. Once we downloaded the app and gave them access to our code they made changes and told us the fee was possible but not in the way we had wanted (after messaging with their support and confirming it was possible before giving them access to our code). I found this to be dishonest and an attempt by them to sell us the app instead of being honest upfront.
2. The app requires you to change the code of your store. This is the only app i have found that requires you to change code in your theme. Most professional apps are developed in a way that does not require this.
3. No live support. When the function did not work properly there was no way for us to reverse the changes, we had to wait for them to get on line and trust they would fix it. Only email back and forth after hours of waiting.
4. The handling fee function did not work the way they sold it to us. Orders under $50 were supposed to have $5 handling fee. We tested it multiple times adding items to the cart and removing items and the fee is not consistent. There were times the cart was over $50 and it would add the fee. There were times the cart was under $50 and it would not add the fee.
Unprofessional app and sold in dishonest way. If they only told us the app would not do exactly what we wanted it would have saved everyone time and one less negative review. Instead they were more concerned with getting another download and monthly fee.
Their 4.3 rating says a lot. After a lot of trial and error with shopify apps I won't be using any apps with less than 4.9 going forward.
We’re extremely sorry that you had to face such difficulties. We thoroughly investigated your ticket and please find our comments below.
1) Your initial request was to add a fee for all orders under a specific amount. The thing is that our app can do this without any issues. Please, take into account that Shopify doesn’t allow adding extra fees as a separate row in the checkout as you wanted. Our team didn’t make a promise to set it up this way.
2) Also, fees couldn’t be added without theme code modification due to Shopify API restrictions. Other top and popular apps require code modification as well. You can find a detailed description of how to make changes on Shopify App store listing. Also, we provide installation and uninstallation services free of charge for all customers.
3) Besides contact email we have live chat support. You can find the live chat icon in the right bottom corner of the screen.
4) After reviewing your ticket we’ve found out that when we installed the app, the modal cart was disabled in your store. Then it seems someone on your end enabled it and the fee didn’t apply correctly to the qualifying orders. Please note that our tech team always verify the installation before notifying our customers.
Also, you mentioned that you reverted your theme to the previously saved version and you had lots of issues. The thing is that our code could not be the reason for any issue if you restore the previously saved version since it wasn’t installed there before. Moreover, our installation guide has quite detailed descriptions of what code is implemented to quickly find the code that should be removed. Our team also offers free uninstallation service for all customers.
Please, contact us at email or live chat. We hope to resolve this to your benefit and earn you back as a customer.