UpCharge Fees Addons Surcharge , 135 recensioner
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The app loading takes a long time. sometimes 15-20 seconds. I would love to be able to charge different amounts per state. Doesn't work in the Shopify Shop. which is a big deal.
Hello,
Thank you for your feedback.
As a rule, the app loads quite fast, especially if you are using "fixed"-priced ones. Percent-based ones may take a bit longer to load as it's required to calculate the price in the background and cache the fee.
Also, the performance can be affected by other scripts loading in the cart.
You can create several separate fees and make them work for different states using the "Locations" setting.
As for the "Shop" app by Shopify, it doesn't allow integrations. We would be happy to make our app work there, but we cannot do that.
If you experience any difficulties while using the app or have any questions, you can always contact our support team. We'll do our best to assist.
The app works great and the customer services is fantastic. We reached out to them regarding an issue we were having and not only did they solve it promplty but they also went above and beyond to configure the settings to make the uncharge appear better on our website, it was greatly appreciated!
App works perfectly and their support team are knowledgeable and helpful. Very responsive and fast on resolving issues. Thanks a lot!
Spent 2 hrs trying to set this app up today and had no success. I watched every video, chatted with Shopify and reached out for support. No one was able to help me set up % based fees in my store. Don't waste your time or money with this app.
Shopify cannot make this app work even. This is a genuinely awful user experience and none of the content provided helps install this app.
Hello,
We are sorry for the inconvenience you experienced with the app setup.
The app usually comes with automatic installation. However, if the target theme has some specifics (unique selectors or external custom code integrated), additional actions may be required to get the app up and running. As a rule, it's required to add theme selectors to the app settings.
We offer free installation/configuration services and try to process all inquiries timely. However, due to the location of our development office (Europe) and time zone differences, there is a chance we may get back with a minor delay.
Again, we are truly sorry for that. If you ever decide to give the app another try, please feel free to contact us.
Their support team is very helpful, provided quick response and solution. It helps us solved the pickup locations with different shipping fee issue. The app is interface user friendly, only few steps settings. Great app.
Does what it needs to do and good quick support. Fixed issue on the same day
very fast and good customer service. App is working good.
Very responsive and fast customer service team. App works great and we will keep using it for the long term. It is pretty much complicated what it does, but happy to see how great it works.
We had some issues with the theme we are on pulling incorrect data on the cart page and can say that the support team came through huge for us. They were able to get in and clean up the code/styling to fix the issue and get the app working sat 100%. Thank you to Angelika and her team for helping us out and fixing the issue we were running into!
I like the idea of having the handling fees. I didn't find another tool on the store, unfortunately not always work, not on my case.
Hello,
Thank you for taking the time and share your feedback with us.
We are sorry the app doesn't work for your needs. We are constantly working on improving our apps, collect all the feedback, and feature requests to implement them in future app versions.
Have a great day!