UpCharge Fees Addons Surcharge

The staff was amazing, until Black Friday, when they were unresponsive, and the app stopped working properly. It failed to charge a processing fee on every cart, it randomly charged the fee even when all the settings were correct (the staff at MageWorx set up the fee for my store themselves.)

Pretty unhappy with this situation at the moment.

We were looking for an app that solve a unique problem of adding service fee to all orders. Thanks to order and product fees plus they unlimited support and excellent customer service we are up and running with our store. They were always ready to assist whenever we encountered a problem. More businesses should follow in they footstep.

Great customer service, app works as described. I ran into an issue when I installed another app not made by Mageworx, and when I contacted the team they were quick to reply and help me out of a jam. Thanks for the support!

Great app. We charge for insulators during Summer months to ship our products with chocolate. This allows us to separate the cost from the shipping price, allowing more transparency. Great support too.

Awesome, it works perfectly, I recommand this app for everyone wants to apply extra fees it's very helpful.
Special mention to the support team always available to help us.

App is flexible and easy to use. Provides a wide range of configurations options to manage fees across different product sets, The support department is excellent, Quick to respond and fast to resolve.

10/10 for customer service. These guys helped with everything I needed to get the app going the way I wanted it to. The app itself is also great - customizable and pretty easy to use. I do however suggest asking these guys for some guidance with setting it up unless you are a programmer.

Overall - 10/10, would recommend.

I thought this app would help me add a processing fee for specific items going to specific countries. Apparently testing for specific countries is impossible. The app is not working like I need it to and support is very unhelpful.

The App works as it should. But the Support is stellar! I have been in contact with them due to various very specific issues and they were not only kind and helpful but also incredibly fast.
This made using the App an absolute pleasure.

This app works great for us and also gives us flexibility in how we charge different types of fees, whether it's a percentage fee, flat fee, hidden fee or another option. Support is amazing for both technical help, answering general questions and giving tips. Update: Unfortunately this app ended up being rather unreliable in the long run. If you have a small store, this might work. However, for larger stores the consistency of the fee being applied is spotty. Also, the way the app adds the fee is not ideal with products needing to be created each time.