Smart Product Filter & Search , 1.390 reseñas
This app has been a problem from the beginning!
I was asked to wait a week and it would be fixed - it wasn't fixed even after 2 weeks.
Then, it started mixing the filter criteria - red was showing up when it should have been blue; geometric was showing up with stripes.
AND . . . to add insult to injury, the changed the pricing structure! So, I couldn't get into my account until I paid $15 a month more . . .
Gads . . . This is not the way to run a business - or build an app.
For a paid app this has been down constantly and caused frequent drops in conversions as products simply disappear from our site. Please fix these issues and improve stability or we will be forced to cancel our subscription and look for alternatives.
I should've listened to the 1 star comments.
When you install this app, it will automatically create 'next page' button. Meaning you will have 2 page buttons from this app and your theme. It really confuses your customers.
When you upload new items, they won't be shown in your store. You must re-sync on the app and it might take 3~5 minutes. During the sync, none of your collections will be visible in your store. For example, you must sync even after adding an item to a collection. It requires another 3~5 minutes delay.
However, the worst issue happens when you uninstall the app. After removing this app, none of collection is visible. I removed all the leftover codes, but still not functioning.
If you really wish to try this app, never forget to DUPLICATE your theme!
The app does not perform well. Our Theme is Empire. Many items appear in other places in the shop compared to manual sorting in the the admin. They Sync simply does not work fast enough. Further on they cannot program the filter in such a way that 5 categories (top down in item quantities) are shown, and the rest will be shown once you expand the filter.
Edit: We try to install it a second time - it seems it has big troubles with categories - not showing the latest changes (from the last 24 hours!).
Edit2: During the sync - not a single item within a category is visible! The sync takes up to 6 minutes!
Nice looking filtering and smooth use
BUT. It does not work properly and bugs if you use any 3rd party app for stock control (like bundles etc) which as I understand loads of shops do use as long as you have any variants of a product. So not really working. The devs were very unhelpful in regards to this: 'we may fix it in few months when we have time' ... well ok, bye
Installed the app. our site broke 12 hours later. missing sections of website, pictures all over the place etc BE CAREFUL
This app is locked up on my theme. Can't do anything with it unless I pay for it first. The contact us page is also locked. I can't contact them from the app. The integration page is also locked, so I can't uninstall the app from my theme. I Sent the company an email, still waiting on a reply. I need to Find another app that is easier to work with. Fast forward! 6 days later and it has been such an hassle to get this app remove from my theme. The entire app was lock before the free trial was expired, even the contact form and the integrate page. Sometime it's best to pay a little bit extra to get good service and a better quality product.
L'APPLI NE FONCTIONNE PLUS DU TOUT PLUTÔT DÉÇU ..........................................................................
Dear customer. We are so sorry for the problem. We have fixed it. Our team will contact to you to upgrade to version 5.0. We faced the problem because you are using version 4.0.
One again, We are so sorry for the problem
Terrible for mobile. When a user goes on mobile and filters by type it breaks the UI of my entire website. Now that I uninstalled it my customer can not even see the first page of my items. I am trying frantically to see what happened.
Update: My brother helped clean up. These folks do not uninstall the app properly and leave code-behind in your files.
I'm sorry for your bad experience with the app. Our team is still trying to connect to you.
We are available to solve the problem and help you fully uninstall if need.
Customer service is horrible. Chat with a girl called Emma, who didn't even wanted to help. When I tried to write them an email, the same Emma responds!! This app is really not sell constructed, not clear in the documentation and a puzzle for anyone who's looking to find something simple to use in their store. Don't buy this app.