Smart Product Filter & Search

This app was working great until they decided to remove the smart filters without any notice! An email was sent yesterday (Sunday / non-working day), to upgrade the plan as we have apparently exceeded 100 products. Today, the plan was removed before we could even respond to their email. How insane. We are still paying for the plan, but no smart filter's are there?The removal of the smart filters has caused affected product views on our website. So disappointing!

I have been using this app for well over a year now, and have been recently seeing the performance of this app drop dramatically! The app crashes, meaning your filters on your website will not work, load or appear. The Sync button fails, and you are left waiting hours-on-end for a response from the App developers with a fix, which makes you lose out on sales and gives your customer a bad experience. Do not bother with this app. Find an alternative. I am.

Been using this app for the past 2 years. When it works it works great. However, this app is constantly down it seems they just can't handle the number of requests on the servers they're using. IF you want your website to be constantly down due to this app and lose thousands of pounds every day because of this app then download it. Support is ok but only seem to be available for 2 hours a day. Stay away from this app nothing but issues for the past 2 years!! Probably the worst app I've used unfortunately

Bad app if you have a customized store. Every time their tech team try to work on a bug, always screwed up the functionality and we had to restore from the backup to fix their mess. Can't trust them anymore.

I'm using this app and it just crashed during the biggest sales day of the year! Contacted the customer service via email and skype to no avail. Freaking out over lost sales at the moment...

It is not possible to stick cms-sides or banners to a certain search query (that is only available for products). A personalization is not possible for that. In our opinion that should be standard for an app like that and we would not recommend the app until this feature is added.

Not compatible with translation tools, so the app is not fully translated on my site. The product titles are showing only in one language only. Support is not helpful to find ressources and help with the issue. Would not recommend for multi langagues sites.

Application has stopped working, no advice why, not able to get support. They do not offer 24/7..
Today is a disaster as none of my products are showing on my website, they have all gone. So many lost sales today and i cannot contact anyone

We wanted to love this but we will be switching to another app. You have to manually sync the store every time you re-order a collection BUT the biggest issue is that their servers are constantly going down and it has left our site with no products on it until they fix their issues. I would click on a product page and it would show we have no products at all. We have several hundred. They reply via email several hours later and they have a Skype number to call but no one picks up. This is a huge problem when you are losing tons of business because you are relying on this app to show your products on the site. The capabilities are a little basic too. Please trust our word on this and GO SOMEWHERE ELSE!

Constant issues. I've had the app for 10 months and almost MONTHLY I find a new issue where the app isn't working properly and I have to contact support. It's a waste of my time and I should not have to keep checking the app if it's doing what it's supposed to.
Support is fairly quick at responding to issues but ultimately the app doesn't function properly and it's been a waste of money and time for me.