Smart Product Filter & Search

DO NOT USE THIS APP!
Every week, the app has a new problem!

The support is astonishingly bad.
We asked if they could re-create a filter for us and then disable it.
The support said yes. A few minutes later, the support asked, "is there anything else I can help you with?"
Then we reconfirmed whether they can recreate a filter for us and then disable it.
The support said yes again.
1 hour later, the support sent us a screenshot that we sent to them.
We don't understand what was going on.

The support team also pays no attention to our messages, screenshots, or videos. They neglect every detail. We have to repeat ourselves and explain to them 2-3 times for each issue.

The other problem is that you cannot follow up with an ongoing ticket the next day. The chat window basically refreshes every day. So the next day, you have to contact the support again for the same question.

Talking to the support really wasted us a lot of time. We thought about subscribing to the Professional plan ,but now we would go for the Basic plan.

The app also malfunctions from time to time. Sometimes the instant search just does not work and the support cannot fix it.
This is the worst app on Shopify and we paid for the yearly plan.

When the support fixes one issue, another will immediately come out of nowhere.

The support responds very slowly and can never completely fix an issue

De SLECHTSE APP OOIT !! IK HEB DE APP VERWIJDERD EN KRIJG EEN E-MAIL DAT ZE $1200 Dollar gaan afschrijven op 6 November! Bij het kopje “beheren” geeft Shopify een technische fout waardoor ik niets kan beheren! Wat een oplichting !

Tiene muchas fallas, se cae y deja la pagina sin filtros, pasan horas y nada que carga, ademas en el servicio al cliente empiezan con un proceso y nunca mas responden

Please do not try this app. Request a full refund and uninstall due to a lack of prompt support and follow-up. We had their other app as well, and tried to get help with the bottom nav for the mobile site, but we still cannot get anyone. Will find a new solution...

The search feature stopped working suddenly on mobile and tablet. was only functional on desktops. asked for support to help out with this they said to purchase a paid plan and blamed us for the issue. They said they will only help if we gave money to them every month. highly dissapointed. They said because we changed the code it happened but confirmed if we get the paid plan they will sort it out. this is absolutely bullying and unethical behaviour.

No support systems & this app does not work.

Poor Support system. No Live support during installations. Bit complex if you have already a filter in place.

I've been using Smart Filter & Search app for many months and I'm extremely disappointed with both the product quality and customer service.
MAJOR ISSUES:

Broken Filters - The filters I configure disappear regularly for no reason. This is a recurring problem that makes the app completely useless.
No Customer Support - I reported this issue 20 DAYS AGO. Their response: "It's in progress." No real solution, no follow-up, just empty promises.
No Compensation - Despite this major malfunction, no refund, no discount, no gesture of compensation. They keep charging me for an app that doesn't work.
Overpriced - The app is expensive for the poor quality it offers. And what it does offer doesn't even function properly.

MY FINAL VERDICT:
Don't waste your money. This app is expensive, useless, and the customer service don't resolve your technical problems. Find an alternative - there are plenty of better options out there.
I DO NOT RECOMMEND THIS APP AT ALL.

PLEASE BE CAREFUL WITH THIS APP!

We've used this app for a very long time, but we encountered some weird issues during this time as well, never knew it was all due to this app. After adding a few new products and synchronising the app, all of a sudden almost all of our collection pages (also irrelevant pages for the new products) kept showing 'there are no products available in this collection'. On a live shop with thousands of visitors each day this costs a lot of money to not have any of your products shown on the collection page.

As we suspected it was due to the app, we removed the app and our website is working perfectly again within a second. When working properly the app works fine and is easy to use with a lot of options, but if you're unaware and customers won't give you a heads-up about it, it could potentially cost you (tens of) thousands of dollars dependend on your average revenue..

Unfortunately, we've had nothing but negative experiences with this application and their support team. I've had to manually sync the app every 15 minutes today or the application will show the products as sold out on site. We've checked everything on the back end and this is 100% due to the application malfunctioning.

I'd email them but we've never received a response from the developer in the last 2 years. We're moving on to another service that provides customer support.