Smart Product Filter & Search

The app is very comprehensive and allows filtering by a large number of parameters. The product support is outstanding if a little slow due to the time difference. One thing is that there are SO MANY variables available that the filter organization becomes a little tricky. Nevertheless, knowing everything, it'd still be my first choice.

We recently attempted to migrate from USF's "AI Search Filter" to Globo's Search & Filter app, hoping for a seamless integration. Unfortunately, we encountered several significant issues that severely hindered the app's functionality and delayed our launch timeline.

Key Issues:

Grouping Functionality Failures: The grouping feature did not work as expected. Despite configuring it to display only one value, all options were displayed instead. This bug was discovered early in the process and set the tone for further issues, contributing to significant delays.

Collection Titles Not Displayed: Collection titles, which were correctly set in customization, did not appear in the UI’s search tree. This issue persisted even after the support team claimed it was resolved, suggesting a lack of adequate testing.

Missing Entire Search Tree: At one point, the entire collection tree disappeared from the search page, rendering the filter non-functional. Despite repeated follow-ups, it took days to receive any priority from the support team, and even then, the issue remained unresolved despite claims to the contrary.

Miscommunication and Delayed Resolution: Communication with Globo’s support was frustrating. We were repeatedly assured that issues had been resolved, only to find that many problems persisted. For example, only 3 out of 15 categories were visible after the team claimed the problem was fixed, reflecting a recurring pattern of miscommunication and false assurances.

Inconsistent Performance: The app’s performance was erratic, with filters that worked one day disappearing the next. This inconsistency severely disrupted our workflow. One particular issue was with filters based on variant metafields, which vanished over the weekend after previously functioning without problems.

Localization Challenges: The app does not support the translation of custom labels for merged values, which made it difficult to localize filters. The suggested workaround of using third-party translation apps like Langify is not a satisfactory solution for an app marketed as a full-featured filtering system.

Final Nail in the Coffin: As other users have pointed out, the app’s performance is undeniably subpar. While our legacy filter app added just 180 KB to our theme payload, Globo's Search & Filter app bloated the payload by an additional 1.6 MB. This excessive increase in payload size significantly slowed down our site's performance, and ultimately, this was the final nail in the coffin for us.

Conclusion:
Despite its promising features, the Globo Search & Filter app suffers from critical performance issues, unreliable support, and poor optimization. The combination of persistent bugs, slow site performance, and ineffective communication from the support team makes this app difficult to recommend. Unfortunately, it has fallen far short of our expectations, and we will be reverting to our previous solution.

I had an excellent experience working with this team. They were quick to respond and provided clear solutions to the issues I faced. Their professionalism and attention to detail made the whole process smooth and efficient. I appreciate their willingness to go the extra mile and provide helpful documentation and guidance.

Great app for our website, support is very helpful.

Great solution for filtering with fantastic support. Helen helped me to customise the app for my store needs. Brilliant!

Nice and simple plugin with plenty of options available for customizing the filters in our store! Along with great customer service and a responsive team ready to help when needed!

Highly recommended for any type of e-commerce store.​

We've been using Smart Product Filter & Search for over a month now and it has been working well. I've had to reach out to support a few times and they has been responsive every time, but most recently, Helen had our problem resolved in minutes. Well done.

Helen from their customer support team is wonderful! Can highly recommend this app! It fulfilled all of our needs and is easy to set up

Great app and amazing customer service. So helpful.

Great Product. Its rare that I find a Shopify app that I don't want to just un-install in less than 2 days. This one is definitely the exception. It is very configurable, and has changed how i present our growing catalog of products to our customers. I'm only using 20% of its features and I think its amazing and total worth it. I'm looking forward to digging into all the other great features to see how they can help me with our store.

The customer service has been great. I have reached out a couple of times for some issues that I was having (both my fault for not setting some things up right) and they have been very responsive in getting back to me in less than 4-5 hours.