Smart Product Filter & Search

The support team helped me when I need. I really appreciate Helen and David for their help. The application is good but if you have a lot of products it takes some time to update, and sometimes you should refresh manually.

We've been using Smart Product Filter & Search for over a month now and it has been working well. I've had to reach out to support a few times and they has been responsive every time, but most recently, Helen had our problem resolved in minutes. Well done.

I had an excellent experience working with this team. They were quick to respond and provided clear solutions to the issues I faced. Their professionalism and attention to detail made the whole process smooth and efficient. I appreciate their willingness to go the extra mile and provide helpful documentation and guidance.

We have a very big product database and filtering is a must, with 25 filters from Shopify customers did not have a proper experience. This app resolved this problem.
Any issue we'd run into their support would help us ASAP to resolve the problems, both in technical support but also design problems. They are patient and super helpful.

A great app that is user friendly and an essential part of our website for a VERY reasonable price.
The customer care team have been extremely helpful, I have specifically been dealing with Helen who has been able to assist with any needs in a very short timeframe. :)

Fantastic app. Does everything I need it do for my business. Any issues I have I just have to reach out to Helen and she's on top of it immediately no matter the time of day. Super impressed with this team!

Excellent app with a lot of customizations. Special mention to Helen and the other team members in the support who were very responsive in addressing numerous requests raised over time.

Only downside is it starts getting a bit expensive with more products but other than that it has been fantastic.

Essential part of our website and Helen is incredibly responsive and helpful when we try and tweak it into our needs with edge case scenarios. Recommended to anyone needing this type of functionality.

I really like this app. It does what it says and does it well. I was frustrated at first that the app didn't initially work with my set international prices in Shopify Markets so I contacted the dev team. They did manage to fix the issue and get the app working with my set Shopify Markets pricing. Helen did a great job there and I've had a lot of bad experiences with contacting other App support teams in the past. So that was refreshing. I recommend this app for adding more variants to your collection pages in a visually appealing way.

We recently attempted to migrate from USF's "AI Search Filter" to Globo's Search & Filter app, hoping for a seamless integration. Unfortunately, we encountered several significant issues that severely hindered the app's functionality and delayed our launch timeline.

Key Issues:

Grouping Functionality Failures: The grouping feature did not work as expected. Despite configuring it to display only one value, all options were displayed instead. This bug was discovered early in the process and set the tone for further issues, contributing to significant delays.

Collection Titles Not Displayed: Collection titles, which were correctly set in customization, did not appear in the UI’s search tree. This issue persisted even after the support team claimed it was resolved, suggesting a lack of adequate testing.

Missing Entire Search Tree: At one point, the entire collection tree disappeared from the search page, rendering the filter non-functional. Despite repeated follow-ups, it took days to receive any priority from the support team, and even then, the issue remained unresolved despite claims to the contrary.

Miscommunication and Delayed Resolution: Communication with Globo’s support was frustrating. We were repeatedly assured that issues had been resolved, only to find that many problems persisted. For example, only 3 out of 15 categories were visible after the team claimed the problem was fixed, reflecting a recurring pattern of miscommunication and false assurances.

Inconsistent Performance: The app’s performance was erratic, with filters that worked one day disappearing the next. This inconsistency severely disrupted our workflow. One particular issue was with filters based on variant metafields, which vanished over the weekend after previously functioning without problems.

Localization Challenges: The app does not support the translation of custom labels for merged values, which made it difficult to localize filters. The suggested workaround of using third-party translation apps like Langify is not a satisfactory solution for an app marketed as a full-featured filtering system.

Final Nail in the Coffin: As other users have pointed out, the app’s performance is undeniably subpar. While our legacy filter app added just 180 KB to our theme payload, Globo's Search & Filter app bloated the payload by an additional 1.6 MB. This excessive increase in payload size significantly slowed down our site's performance, and ultimately, this was the final nail in the coffin for us.

Conclusion:
Despite its promising features, the Globo Search & Filter app suffers from critical performance issues, unreliable support, and poor optimization. The combination of persistent bugs, slow site performance, and ineffective communication from the support team makes this app difficult to recommend. Unfortunately, it has fallen far short of our expectations, and we will be reverting to our previous solution.